[Resolved]  Sony Xperia — giving damaged piece and refusing to replace it

Address:

Mumbai City, Maharashtra

I bought Sony xperia p handset on 29march2013. from first day the cellphone was not providing internet connectivity and all, the shopkeeper told me to get a new sim card . after some days I observed that the cellphone has a sound notification problem and it does not give a sound for messages from whatsapp, incoming bluetooth file, normal text msg etc. I went to the service centre in nagpur, maharashtra on 11april2013. they said its a software problem and updated the software and gave me the cellphone. the problem was not solved and I went there thrice but came with no solution. when I called Sony asking for a replacement of the handset, they refused to do so. after that I dint get time to visit the service centre. next I went to the centre on 19oct2013 (ticket id:- [protected]) in mumbai, mahrashtra. they said they have replaced the motherboard and now the problem should be solved. but it wasnt. I again went there they updated the software but it dint help. third time I went on 22march2014(ticket id:- [protected]), again he replaced the motherboard but the problem dint solve. my phone was with them till 2 months and they dint do anything and it came out of warranty. I asked them for a phone replacement from the first day but they dint. they told me my phone is in sony's actual centre for testing. after 2 months they say it is still eing repaired. I went to the service centre atleast 15 times in one month. then I gave up and told them to give my phone back as it is. and now my phone is in pathetic ondition, with scratches and battery drain problem which was not at all there when I submitted my phone to Sony. I dint expect this from Sony that a 20, 000 phone will make me so much suffer. its a fraud case that Sony and its service centre dont give proper service. at last but not the least I very irritated by this firm and I expect that proper action will be taken for my complaint. I wasted my time and energy in knocking their door for my help but they made my cellphone's condition even worse. they also dont know how to talk to their customers, even their telephones doesnt work. address of service cente(pathetic centre):- accel frontline ltd, Tardeo, mumbai