Sony Xperia — Mobile phone getting too much heating and service centre is not giving replacement for the phone.

Address:Gautam Buddh Nagar, Uttar Pradesh

Date Of incident:- 29/07/15
client No :- [protected], [protected]
I brought the phone on 22nd July'15 and observed that the phone is getting heating over heated while using it after 3-4 days. so i handed over the phone on 29th July'15 to the service centre in noida wave mall sony service centre and the service centre person accepting that the phone is having the problem but not giving the D.O for the phone just giving the excuse that you are coming on the 8th day and you should have to come on or before 7th day.
This is totally illogical explanation i think so.
If the hand set is having the problem then the sony should have to come forward and had to accept the fault/ problem and need to support the customer without giving such ill logical explanation.
So i request sony to give teh replacement of the phone without giving any such explanation.
service id of phone:- [protected]
+1 photos
Was this information helpful?
No (0)
Yes (0)
Sony India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Sony India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    29%
    Complaints
    8014
    Pending
    0
    Resolved
    2252
    Sony India Phone
    +91 99 6793 9629
    +91 90 2912 0629
    Sony India Address
    No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam, Chennai, Tamil Nadu, India - 600034
    View all Sony India contact information