[Resolved]  Sony Xperia — Torture by sony service and products

I purchased sony xperia M last year for INR 14000 n I have been into trouble since the day of purchase.it had a restarting problem and touch was also not working properly.and there were other problems too like camera problem, hang and slow running of phone and the phone turns off and on(restart) anytime, etc.Everytime i go to service centre, the only thing they did was refreshing the software and the problem remained as it was.I went to highlight the problem next day but could not deposit the fon becoz i had a lot of work pending mails and all for which i need the phone as they keep the phone for a week atleast evrytime i deposit.After 5-6 times I asked them to take it seriously n replace the faulty parts to which they changed camera n rear cover after keeping the phone for a month.But other problems still existed.Then they changed motherboard after keeping it for another month.But i believe the new motherboard they fitted was a repaired one from another handset which had some different problems alltogether like its charging jack was not supporting the original charger.sometimes it gets charged and sometimes not n finally it stopped geting charged.battery backup was reduced to half of what it was.so they asked to deposit again.then i did it within warranty and I havent yet recieved a positive response from anyone.they accept that the handset is unrepairable so offered me a replacement handset which was same model but not confirmed if it was a new or used phone.I kept calling evryday since 3rd october when I deposited the phone.And they kept telling me to wait till tomorrow but the tomorrow never came.I called the manager in sony ghaziabad Mr Ravinder, 10 days ago he said that we will try to give a new phone but black colour isnt available so offered me white colour which i accepted but asked them to send it before diwali otherwise refund my money which gives him atleast 10-12 days.he agreed.I kept calling him once every day or two to remind him but still i am getting contradictory responses.2 days ago he said it will be shipped by 19oct and now he says its not available as this model has been discontinued.this sounds like a joke to me.Now it is diwali in 2 days and i cant even expect a phone from sony as they accept their mis management.Apart from this I have also suffered losses with my online work and got humiliated when somebody expects me to send an email from my phone becoz i never had it when required.I had to use a non-3G phone after paying for a 3G phone.Now I have to purchase a new phone as i cant even expect a replacement.So all i want now is a full refund from them to which they say they will escalate and subject to approval they will refund the amount as per the current Mrp which is less than the price i paid as the price has been reduced now.Now this is not acceptable to me becoz i paid 14000 and now its 11000 and all this is subject to aporoval as the refund request is escalated.
Now I will never recommend any product by sony to anyone as its a torture wid customer care. Only Apple is original rest all are fake imitations

Please help me get my money back (with Interest Not with Depreciation)

thanks and regards