[Resolved]  Sony Xperia — Water penetration in Water proof phone

Address:New Delhi, Delhi

I bought this Sony Xperia Z in March 2013. As the company flaunts by pride, the water proof feature of this phone, I was very happy to possess a handset which I can use freely without the threat of it being getting wet in rains or any accidental drop in water as the ads claims it to be fully protected for half an hour in submerged water. But what I didnt know is the fact that the water proof feature of this phone is just an advertisement gimmick with no grounds as far as the back up support from the company is concerned. One month back the phone got wet in rain hardly for 2-3 minutes. All the sockets of the phone were closely guarded and closed. But I found that water has penetrated the camera and screen. After keeping it in sunlight for 3-4 days, the water from camera got dried up but since then the main power button has gone bonkers !! It keeps flashing off and on every now and then and the phone never switches off. The backlight also keeps on forever. Even if we clik on power off, the phone automatically restarts and due to this even 100% battery drains in an hours time.

I spoke to Technocare solutions service center in Lajpat Nagar for sending the phone for free repair as it is still under warranty. But I was told by the most smartest of all engineer that if the white mark under each openable socket has turned pink or red it automatically makes the phone out of warranty...woww what a philosophy !! The same message was endorsed by the service center owner - Mr Sanjeet. This [censored]ing phone is bought by majority of people just for the so flaunted feature of it being WATER PROOF and 3 minutes in rain and the water penetrates the closed sockets and I am being told that my phone is now out of warranty and I need to pay a whooping 17000 for getting a replacement as its company policy that such phones cannot be repaired and can only be replaced !! Great policy huh !! I paid bloody 39000 eight months back for a water proof phone and now I am asked to pay another 17000 for my phone getting bonkers due to water penetration !!

This is such a pathetic and unpardonable excuse from such a huge brand named Sony !! All I can say is that they are bloody parasites making a fool of general public thru false and misleading advertisement gimmicks..Why dont they advertise this clause of white slot getting pink - while claiming their phones to be fully water proof. And in this case the phone was not even submerged in water, it just got a few drops of rains and its gone for a six !!

I therefore request the forum to take strict action against the company and get me either a replacement of this phone free of cost or get a repair done free of cost !!
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Sony India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    29%
    Complaints
    8013
    Pending
    0
    Resolved
    2252
    Sony India Phone
    +91 99 6793 9629
    +91 90 2912 0629
    Sony India Address
    No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam, Chennai, Tamil Nadu, India - 600034
    View all Sony India contact information