Sonye Tek Marketing — Defective water purifier & free gift

Address:	560090
Website:	www.sonyeaquaworld.in

Purchased a 7 stage water filter (Aqua grand+ RO+UV) on 14.09.2015 from Sonye Tek Marketing through the authorized dealer Mr. Ravi Kumar M, Sonye Aqua World, #751, 8th Main, Bhuvaneshwarinagar, Hesarghatta Road, T.Dasarahalli, Bangalore-560057. Mobile: [protected]; [protected]. He has promised that there is a free gift "Gas Geyser" along with the purchased filter as festival offer on occasion of Ganesha Chaturdasi. On 15th Sept'15 the filter was delivered without the assured free gift. After installation, we found that it was a defective piece. After informing so many times to Mr. Ravi, he has sent the service person, who also confirmed the same I.e its a defective piece. From that day onwards I am relentlessly following it up with Mr. Ravi Kumar but there is response from him. After few days he didn't attend my calls. Then went personally to the shop where I purchased it. He started giving false commitments that tomorrow I will replace it, after 2 days without fail I will deliver both items, like that. But now he is completely ignoring me. Please suggest what to do.