Spectranet — Broadband/false commitment to the customer, not getting service from long time

Address:	Mumbai City, Maharashtra, 411057
Website:	www.spectranet.in/contact-details

There is signal problem in my home.I have called customer care.They promised me that it get resolved by 8 working hrs.But didn't get resolved by more than 7 days.When i used to call customer care, they use to made false commitment that i have escalated the problem and get resolved by tomorrow.But he never give me the details of technicians and any kind of confirmation.It is already 10 days and i am still facing the issue.Coincidentally i got technical supervisor mobile number from someone .When i called him, he told that he didn't aware about the problem.When i requested him to fix the issue.He send one technician but the technician was unable to fix the issue .Again when i called him he told that by tomorrow i will repair it as there is some cable problem.Now when i am calling him, he is not receiving my call .I am totally get frustrated by spectranet service.Please help to get rid of it.Already i have paid the bill in advance.