Spectranet — Intermediate internet connection

Address:

Pune, Maharashtra

I had worst nightmare experience by going for Spectranet services. I had chosen Spectranet services over others as they were offering higher speed at a lower cost. But to inform you all this is the most unreliable service with worst customer service experience. I got this services installed in last week of Jan'15. And ever since I got the connection. The internet gets disconnected after every 30-45 minutes. So far I have raised 6 tickets, change 3 routers, spent endless amount of time with customer service team over the phone but nothing seems to resolve the issue. The issue is open since last 7 weeks now. To make the matter worst, Spectranet offer technician to come to my place, I wait for an entire day at home for a technician, but nobody turns up. The customer service team is highly unresponsive and are just there to close tickets without resolving the concern. Please save your time and energy and go for some other providers in Pune (Wakad) area, as Spectranet is going to drive you crazy.