Spectranet — ******* net services , Down since 4th Feb 2015

Address:

Pune, Maharashtra

4th Feb 2015 - I have received a message that service will be down till 8:00PM and after that there is no outage message. It means net should work after 8:00 PM . When I reached at flat net was not working and I was not able to complete my pending work. I thought it may work by next day. 5th Feb 2015 - On this day also net was not working. I was in a impression that there might be some problem with fiber cable. 6th Feb 2015 - Net was down and I called up on their customer care number and registered a complain. Customer care executive has informed me that issue will be resolve in 8 Hours. 7th Feb 2015 - I have called them multiple times to check the status. According to customer care executive, engineer is assigned to ticket [protected]. 8th Feb 2015 - Multiple follow up on this day too and They are not even able to provide me engineer name / contact number . Even not able to connect me to higher management. 9th Feb 2015 - Finally I was able to get the contact number of their supervisor . No update from customer care team for issue resolution and manager 10th Feb 2015 - They have arranged a callback from supervisor but I did not received any call . Even I have called him multiple times and he has not responded to me. Customer care team has kept me on hold for more than 30 minutes.I have called them to send me a report about steps which are taken to fix the issue, hours spend on that.Avinash contact number : [protected] 11th Feb 2015 - They close the ticket without resolving the issue. I have a word with Aman and he said net services will be up in next 8 hours and he created a new ticket. 12th Feb 2015 - Customer care team kept me on hold for 40 minutes and no solution to issue. 13th Feb 2015 - They closed the second ticket to show that they have fixed issue before time, but in relaity they have not fix the issue and created 3rd ticket . I had a word with Shubham and abhishek from there team . Received a call [protected], Customer care team and they requested to give them a day and they will fix it by tomorrow ( 14th Feb 2015 ) 14th Feb 2015 - They were not able to fix the issue. I had a word with Shubham and he again asked for a day to fix the issue. 15th Feb 2015 - No solution and ******* services . Kept me on hold for more than 45 minutes . I had a word with Manoj this time. Also I have contacted there pune channel partner . Anant : [protected], Engineer in Pune Rohit : [protected] 16th Feb 2015 - Now I had a word with new person satyam and they need one more day . They are not ready to refund the amount. I would suggest other to go for airtel/tata service provider rather than spectranet . Incase any one need more information . you can connect me on my mobile : +91 [protected] ( Dinesh )