Spectranet — No customer service for registered complaints

Address:

Pune, Maharashtra

My internet connection is not working since last 8 days(last worked on 21st Aug).I had called customer care for 7 times but i am not getting proper assistance to resolve the issue i am facing. each time i call them, they create a complaint and tell me you will get a call from field engineer and your issue will be resolved in 8 hours. But i never received a single call from any of their engineers and they just close the complaint without sending any notification to me. This has happened with me 4 times. I have raised a complaint 4 times and they closed it without resolving my issue every time. I asked to CC executive to transfer the call to some higher authority person so that i can talk to them and escalate the issue but i was never able to catch any person with whom i can talk and get satisfactory answer. I was put on hold for almost an hour for 2 times. This issue is still not resolved. I tried to catch them on twitter also but no response. My registered mobile number with spectranet is : [protected] Request you to please help me get my issue resolved with spectranet.