Spectranet — Refund not provided for 10 days of service interupption

Address:

Bangalore, Karnataka

Hi Team, Date of Incident - 4-Jun-2015 Date of resolution - 13-Jun-2015 (9:30PM) Client Number[protected]FTTH-020808 Issue : Internet was not working from 4-Jun-2015 till 13-Jun-2015. Have called spectranet customer care almost twice & even more on some days for the issue. Poor response and service provided for the complain. Customer agents always provided the incorrect resolution dates and supervisors are always unreachable for escalation. Spectranet provided refund of Rs 207 for 10 days of discontinued services. Total Bill amount per month is Rs 1423. Thanks, Apurv Gangwal Mb - [protected]