Spectranet — Service not working for the past 12 days and No refund

Address:Bangalore, Karnataka

My name is Jagadish BS. I have Spectranet Broadband connection for the last 1.5 + years and have paid 6 months advance rntal. Of late there have been frequent disruptions in the service. On Sep 2nd I had complained about the lack of Broadband service and till today (13th Sep) it is not resolved. On 8th Sep, I raised a disconnection request and I was told that there will NOT be any refund of the advance rental that I have paid. I strongly protest this and demand that the remaining amount of the Advance rental that I have paid be refunded to me as I AM BEING FORCED TO DISCONNECT DUE TO LACK OF SERVICE AND DESPITE NUMEROUS COMPLAINTS, THE SERVICE HAS NOT BEEN RESTORED. And yesterday I got a call asking me to return the modem when the service is not working. So I asked them to restore the service and when my rental expires I shall return the modem to which they agreed. However the service has not been restored. I demand a refund of my advance rental which I have paid if you cannot restore the service immediately.
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