Spectranet — SPECTRANET BROADBAND SERVICES | |
I write this with extreme disappointment from spectranet. I literally feel cheated having taken their services. Following is the series of incidences that have happened and annoyed me
1. The business development person Mosin Khan whose contact number is [protected] Collected 2600/- from me promising an exclusive offer under which if I pay for three months in advance I can avail an additional 30 day free internet service.
2. All of a sudden my internet connection has been disconnected after three months telling me that there is no exclusive offer that was offered.
3. After the sale was closed, Mosin Khan vanished. He never answered my call. While I tried to reach him through different numbers he never spoke to me. I have recorded evidences of this.
4. I raised a complaint ticket via website as well customer care support however no action has been taken on this. The customer support executives are really not interested in listening to their poor customers. I think they are used to knowing this.
5. Moreover I posted this on the Facebook page of Spectra net. No action taken.
6. Now I get calls from spectranet who are trying to sell me their new plans. How shameless!
I need an immediate solution to my problem. With such a poor customer service, I promise spectranet does not have a life more than 2-3 years. A company is not only run by engaging customers but an equal customer service. Neglecting the customer, assuming that he’s already in the trap now, will not take you much ahead. Was this information helpful? | |
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