Spectranet — Thugging and Showing Excessive usage

Address:Mumbai City, Maharashtra

Hi, Spectranet service has anyways been very very slow and interrupted since the time I have installed it. They even charge a 100 rupee extra fee for late payment of bill, dispite of informing them to send somebody for cheque collection every month, we have been paying 100 rupees extra for late payment. In the last month, my bill cycle began on 21 September till 20 October. My usage limit is 16gb! However Ive been told that I have consumed 19 GB Data from 21 september to 07th October, out of which there was disconnection of sevices for one whole day due to non payment and my computer wasnt even working for 2 3 days in between. It is next to impossible for one person to consume 16gb data in a matter of 6 to 7 days and SPECTRANET claims that their reports are correct. After calling customer service 3 times, out of which first two times they claimed of some techincal issue and sending a engineer to my place, after for days and three calls my phone agent tells me i have exceeded my data limit. Seriously? This is really and I want URGENT RESOLUTION OF THIS ISSUE. I asked the associate to disconnect my spectranet service and he once without hesitation launched customer dsicontinue request. Seriously is this how much u guys value yiur customers?
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    +91 80 4240 0100
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    3rd Floor, Plot No. 21-22, Phase – IV, Udyog Vihar, Gurgaon, Haryana, India - 122015
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