Spice Jet Airlines — Cancellation not compensated

Address:

Hyderabad, Andhra Pradesh

Hi, this is with regards to my flight from pune to bangalore on 16 th November at 4 45 pm. I reached the airport at 2 30 pm and was informed that my flight is cancelled. I was quite surprised since there was no phone call or email from u guys informing me about the same. The guy at the counter said that our software says a message was delivered to you yesterday! Which I haven't got! I got an email day before stating 72 hours left for your travel and prepare for the same. I mean u can just cancel a flight randomly a day before! And even i[censored] do then some special assistance needs to be provided. Very convinently the guy told me that u can take a flight tom morning! Firstly I need to be at bangalore for an official purpose by 8 am secondly, suppose I do that then do I spend the night at airport? Since I have no one at pune. The next option I get is to take an indigo flight which costs 11000 bucks or take a flight at 10 pm which is 7000 bucks! And guess what I will not be compensated for it. I had to pay 11000 from my pocket to fly in indigo when I had booked the spice jet ticket at 4000 bucks! This is so cheap! U cancel the flight a day in advance even then the ticket is no cheaper for another flight. You say " with all our heart" and this is what u do. You are bound to pay the compensation i[censored] cancel the flight last minute and moreover the spice jet flight for next day was also full so there was just no way to get out of the situation. I have Been a frequent flyer of spice jet in this one year and I thought the service is improving but this is not happening. I need to be compensated for this. Indigo airlines call repeatedly even when there is a time change of 5 mins. . Here the ground staff was also so indifferent. Now that spice jet has got the market share you do do not have liberty to treat your customers like this.