[Resolved] Spice Jet Airlines — CANCELLATION OF PART JOURNEY

rmiyeralfa

from Bengaluru, Karnataka

Address:

Bharuch, Gujarat

I booked a ticket for 5 persons from Delhi to Jammu (date of Journey: 19/12/2014) and back (DOJ: 21/12/2014) by SPICEJET vide PNR Number: O55PPS. Today I received an SMS informing me that the flight from Jammu to Delhi stands cancelled but no mention about refund. Now that the return flight is cancelled there is no point in taking the flight from Delhi to Jammu either. However, I am not able to contact their customercare since the phones are not being attended to. How to go about to cancel the ticket and get the full refund? Can anyone help me. The cancellation has to be done in a couple of days since this single ticket covers both to and fro journey.

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Aug 13, 2020

Complaint marked as Resolved

Dec 28, 2014

Updated by rmiyeralfa The ticket agaist PNR Number O55PPS was subsequently cancelled by Spicejet owing to their operational problems and I was promised full refund of Rs.26, 140/- within 10-12 working days over phone. However, I have not received the refund even after 16 days since cancellation. Calling to their Customer care number is not answered and my E-mails in this regard are replied. Please help since their response is either lukewarm or negetive.

Regards

rmiyeralfa

Dec 28, 2014

Updated by rmiyeralfa The ticket against PNR Number O55PPS was subsequently cancelled by Spicejet owing to their operational problems and I was promised full refund of Rs. 26, 140/- within 10-12 working days over phone. However, I have not received the refund even after 16 days since cancellation. Calling to their Customer care number is not answered and my E-mails in this regard are NOT replied. Please help since their response is either lukewarm or negative.

Regards

rmiyeralfa