Spice Jet Airlines — Refund

Address:

Pune, Maharashtra

I made a flight booking for a round trip dated 6th November, 2015 to 15th November, 2015, and paid via debit card. The booking was made on 18th July 2015. The total amount for the trip for Rs. 18677 was debited from my account but the booking was not confirmed on the spicejet portal. I called the customer support multiple times regarding the same and I was told that no booking has been made in my name. Also the customer support wasn't very helpful and had a very rude behavior throughout the call. Lame comments were being passed regarding the complaint by other staff members from behind and I could hear them making fun of other customers as well. The staff did not have any etiquette and seemed absolutely irresponsible while dealing with my complaint. Below are my booking details :- Passenger Name : Saloni Dangwal HDFC BANK Transaction Reference No. :[protected] The payment was on spicejet website to PAYTM - SPICEJET POS DEBIT(GURGAON) Amount Paid : Rs.18677/- Mode of payment : Online via HDFC Debit Card The also asked the customer support to raise a complaint and they've mailed me a reference number for same, Reference number -CR/359689/2015 Email: saloni7.[protected]@yahoo.in Booking Date : 18 July 2015 Travel Period : 6 November 2015 to 15 November 2015 Travel from/to : Pune to Dehradun (Round Trip)