Spice Jet Airlines — Refund not received

Address:

Kolkata, West Bengal

Dear Sir / Madam, Please refer to the PNR WF4QGE which I booked on 30th May 2015 for the flight SG 255 Travel Date Sat 27th June 2015 from Delhi to Kolkata. On 17th of June 2015 I received an sms on my mobile, that the flight has been cancelled due to operational reasons. On the same day I called up Spicejet customer care for the refund and I was told to use the spicejet.com website and click the link “ change flight or refund “ option to get the refund. After all the hassle, I called up spice jet on the same day and I was told by your team that the refund will be made within 48 hrs to the Card from which the payment was made. Today is 17th July 2015, exactly a month from the date the flight was cancelled and I have still not received my refund yet. Today noon, I called up the customer care again to enquire about the refund and to my shock I was told that there is some technical error within the system due to which they could not make the refund yet. When asked how fast can I get the refund, I was told that it may take few weeks or months. This is really shocking to hear from Spicejet. Please understand that if Spicejet maintain this kind of behavior with its passengers, we will be sorry to travel with your airlines in the future. I tried to send a email complain to three of Spicejet email id ([protected]@spicejet.com, [protected]@spicejet.com; [protected]@spicejet.com), but all the emails bounced back.