SpiceJet — Re-scheduling, delay in flights, no service provided for delay

Address:

New Delhi, Delhi

Initial itinerary for my wife and child- 27 june SG12 - Dubai to Delhi (PNR- X4G8VI) 28 june SG251 - Delhi to KOlkata (PNR- C96GVT) Forced revised itinerary by Spice jet due to delays- 28 june SG12 - Dubai to Delhi (PNR- X4G8VI) 29 june SG251 - Delhi to Kolkata via Guwahati This complaint is on seeking compensation for the hassle and trouble my family faced during their recent trip to India. Let me put out the detailed facts where I believe and conclude that Spice jet failed in performing their services- a)Spice Jet Dubai office could not arrange another connecting domestic flight on same day for the delay on 27 June in the international flight from Dubai to Delhi to Kolkata. b)Spice Jet Dubai office could not arrange an option to change my families domestic flight alone since they said it could not bear the cost of lodging & fooding for the delay in Delhi being a budget airline, though the delay actually exceeded 1 full day in their journey. They alternatively suggested for extending the travel of both domestic and international by 1 full day. c)Spice Jet Dubai office did not give my family an option that there are other domestic Spice Jet flights which though not direct can via reach Kolkata on 28 June, thereby saving 1 day. If the Delhi to Guwahati option was given on 27 June, my family would have saved 1 day. d)Spice Jet Delhi airport did not take serious attempts to let my family board the domestic flight to Kolkata on 29 June. Pls note that my family reached the domestic airport counter approx. 10 minutes before the flight actually departed. Kindly take into consideration that since the delay was from Spice Jet on 28/29 June, they should have been pro-active in managing my family to board the domestic flight on 29 June. e)Spice Jet Delhi airport did not arrange any other next domestic flight through some other airline though there were several flights to Kolkata in the morning. f)Spice Jet Delhi airport did not provide any lodging facility in Delhi. Pls note that ultimately the delay is more than 1.5 days. g)Spice Jet Delhi airport did not provide any fooding for the 1.5 days delay. For all the above matters, I seek a compensation equal to INR 10, 000 for the expenses incurred including all the trouble, trauma and hassle both at Dubai and Delhi for my family. Spice jet customer care has called mean several times and recently they offered INR 1, 000 voucher as compensation which I dis-agreed as my costs have been INR 10.000. Sent a mail to their nodal officers and [protected]@dgca email id as well but no response as of now.