[Resolved]  Spidigo — Worst internet connectivity and worst customer support

Address:

Ahmedabad, Gujarat

HI, I have a spidigo internet connection since last 3 years. From last two months i have been facing very bad experiences with spidigo internet connection. Whenever I start my computer and login to the spidigo, every time i face the bad connectivity. Earlier i thought there might be a problem in my computer so i crossed check with another computer as well but the same problem. Within last two months i have been created lots of tickets because of the problem. But no one try to give the permanent solution. Whenever i call to the customer service center, i request them to give the permanent solution and every time they respond like yes sir, we will give you permanent solution. After some time i receive call from technical department saying your problem has been solved. To them also i ask the same thing whether it is permanent solution or not. Then they used to say yes sir, it is permanent solution. But after few hours or a day start facing the same problem. Here with this complaint, i have attached a screen shot of the ping request. Due to this issue i have created at least 30 to 40 tickets but no one solves the problem. And worst habit about technical department is that, whenever they call us and due to some reason, if we are not able to receive the call then within the next second they close the ticket. No one try to call again and ask about the problem. So in this case we have to call them again and reopen the same ticket. What i feel is customer service department are interested in closing the ticket (achieving their target), not the customer satisfaction. I request every one, not to buy Spidigo Internet connection. Spidigo is the Worst internet service provider in the world. My dear Spidigo fans, before you say anything positive about Spidigo, I would like to tell you that, I was also thinking the same like you. But spidigo itself has proven me not to be a fan of Spidigo Regards, Hardik88