SriLankan Airlines Customer Care
SriLankan Airlines Ltd
Customer satisfaction rating: 0%
Submit a Complaint
15
COMPLAINTS

SriLankan Airlines Customer Care

SriLankan Airlines Ltd

TwitterFacebookLinkedIn
Address
Level 3, East Tower, World Trade Centre, Echelon Square
Colombo 1
Sri Lanka

Customer Care Phone Numbers and Contacts

Phone:

Fax:
Fax:
+94 197 335 312

Additional info
Contacts
http://www.srilankan.com/enuk/flying-with-us/contact-us

24 Hour Contact Center
Colombo
Telephone: +94 777 771 979
Fax : +94 197 333 999
Email: Feedback@srilankan.com
Operating Hours: Monday To Friday (00:00 To 23:59)

Srilankan Cargo Office
No. 28, De Vos Avenue, Colombo 4, Sri Lanka.
Telephone: +94 197 333 280
Fax : +94 197 335 313
Email: Mahimany@srilankan.aero
Operating Hours : Monday To Friday (08:15 To 17:00)

Ticket Office / Pta Ticket Office
Srilankan Airlines Ltd., Level 3, East Tower, World Trade Centre, Echelon Square, Colombo1,sri Lanka.
Telephone: +94 777 771 979
Fax: +94 197 335 312
Email: Feedback@srilankan.com
Operating Hours: Monday To Saturday (08:30 To 17:00)

Galle - Ticket Office
Srilankan Airlines Ltd., No 16 A, Gamini Mawatha, Galle, Sri Lanka
Telephone: +94 197 333 105
Fax: +94 197 335 106
Email: Sumith.wijeratne@srilankan.com
Operating Hours: Monday To Friday (08:15 To 18:00)

Kandy - Ticket Office
Srilankan Airlines Ltd., No 17, Temple Street, Kandy, Sri Lanka.
Telephone: +94 197 333 101
Fax: +94 197 335 101
Email: Ul_kantkt@srilankan.com
Operating Hours: Monday To Friday (08:15 To 17:00)

Head Office
Srilankan Airlines Ltd., Airline Centre,bandaranaike International Airport, Katunayake, Sri Lanka.
Telephone: +94 197 335 555
Fax: +94 197 335 122
Email: Feedback@srilankan.com
Operating Hours: Monday To Friday (08:15 To 16:45)

Airport Ticket Office
Srilankan Airlines Ltd., Bandaranaike International Airport, Katunayake, Sri Lanka.
Telephone: +94 197 335 555
Fax: +94 197 335 282
Email: Feedback@srilankan.com

Customer Affairs - Passenger Queries
Airline Centre, Bandaranayake International Airport, Katunayake, Sri Lanka.
Telephone: +94 197 331 627
Fax: +94 197 335 145
Email: Customer@srilankan.aero
Operating Hours : Monday To Friday (08:00 To 16:30)

Customer Affairs - Baggage Queries
Airline Centre, Bandaranayake Internatinal Airport, Katunayake, Sri Lanka.
Telephone: +94 197 331 393
Fax: +94 197 335 145
Email: Cus.bge@srilankan.aero
Operating Hours : Monday To Friday (08:00 To 16:30)

Flysmiles Service Centre
Srilankan Airlines Ltd., Airline Centre, Bandaranaike International Airport, Katunayake
Telephone: +94 197 333 333
Fax: +94 197 335 333
Email: Flysmiles@srilankan.aero
Operating Hours: Monday To Friday (08:15 To 16:45)

Srilankan Airlines Passenger Sales Office
328, Court Road, Trincomalee.
Telephone: +94 262 227 775
Fax: +94 262 225 401
Operating Hours: Monday To Friday (08:15 To 17:00)

Trincomalee Psa Office
No 328, Court Road Trincomalee
Telephone: +94 262 227 775
Email: Psatrincomalee@srilankan.com
Operating Hours: Monday To Friday (08:15 To 17:00)

Batticaloa - Psa Office
The Traveller Global ( Pvt ) Ltd, No 373, Trinco Road , Batticaloa
Telephone: +94 065 222 988
Email: Psabatticaloa@srilankan.com
Operating Hours: Monday To Friday (08:15 To 17:00)

Aluthgama Psa Office
No. 51, Galle Road , Kaluwamodara, Aluthgama
Telephone: +94 347 326 767
Email: Psaaluthgama@srilankan.com
Operating Hours: Monday To Friday (08:15 To 17:00)

Gampaha - Psa Office
No.302 Colombo Road, Gampaha.
Telephone: +94 334 950 020
Email: Psagampaha@srilankan.com
Operating Hours: Monday To Friday (08:15 To 17:00)

Hambantota Psa Office
No:30, Wilmot Street, Hambantota
Telephone : +94 472 220 527
Email: Psahambantota@srilankan.com
Operating Hours: Monday To Friday (08:15 To 17:00)

Jaffna Psa Office
No:272, Stanely Road, Jaffna
Telephone: +94 212 220 404
Email: Psajaffna@srilankan.com
Operating Hours: Monday To Friday (08:15 To 17:00)

Vavuniya Psa Office
No: 60/8, 1st Cross Street, Vavuniya
Telephone: +94 242 224 392
Email: Psavavuniya@srilankan.com
Operating Hours: Monday To Friday (08:15 To 17:00)

Wennappuwa Psa Office
No.92, Main Street Wennappuwa
Telephone: +94 312 254 251
Email: Psawennappuwa@srilankan.com
Operating Hours: Monday To Friday (08:15 To 17:00)

Anuradhapura Psa Office
522/1-c, Maithreepala Senanayake Mawatha, Anuradhapura
Telephone: +94 025 222 5400
Email: Psaanuradhapura@srilankan.com
Operating Hours : Monday To Friday (08:15 To 17:00)


View More Information...

Customer satisfaction rating
0%
Complaints
15
Pending
0
Resolved
0
Oops! We're trying to establish a communication with the company, but apparently they're not interested in resolving complaints.

Working hours
Mon09:00 am - 05:00 pm
Tue09:00 am - 05:00 pm
Wed09:00 am - 05:00 pm
Thu09:00 am - 05:00 pm
Fri09:00 am - 05:00 pm
Sat09:00 am - 05:00 pm
SunClosed

SriLankan Airlines related photos (2)

SriLankan Airlines Customer Care related pictures (2)

SriLankan Airlines Complaints & Reviews

Sort by:

Srilankan Airlines — Srilankan fraud me for the 3rd time

 Hosam Mohamed on Sep 16, 2016
Dear Sir/Madam
I book flight from CAN to KWI on 14/9/2016 reference NO. 4AJ5OS and it have transit on Srilanka for more than 18 hours and my right as the Civil Aviation Organization Rules :
“Passengers with 8-24 hours of transfer time are entitled to a hotel stay, airport transfers and meals”
1- in the event of long delays (two hours or more, depending on the distance of the flight), passengers must in every case be offered free meals and refreshments plus two free telephone calls, telex or fax messages, or e-mails;
2- if the time of departure is deferred until the...
Complaint comments  Read comments Complaint category Airlines

Srilankan Airlines — My transit hotel

 Hosam Mohamed on Sep 15, 2016
I book flight on 14/9/2016 with Srilankan from Guangzhou to Kuwait and there is transit on Srilanka about 18 hours and when I reach Srilanka 11pm and go to counter to take my Hotel booking the girl tell me no hotel we have another flight will be tomorrow at 9 am you can Chang your booking to it or you stay in the airport for 18 hours I told her my rights to take hotel and I want to keep my booking as it is and not accept the change she want to make me do and after one hours with her she make me crazy She not give me hotel booking then I take taxi and book hotel by my self and this is the 3rd time...
Complaint comments  Read comments Complaint category Airlines

Srilankan Airlines — Denial of boarding in srilankan airlines flight ul 218 at doha on 13 july 2016 and inappropriate behaviour of the airlines staff

 docslb on Jul 26, 2016
This is with reference to me and my friend's bitter and spiteful experience with the SriLankan airlines staff resulting in mental anguish, loss of time, money and energy.
o We reported to the airport after 7.45 pm on 13/7/2016, when our flight was due at 10.30 pm. There was a long queue there. We were standing in the queue from then onwards, till 9 pm when we reached the counter. We tried to check in the baggages we had packed together. We had three bags together to check in. They insisted that we can't put our baggages together. We explained that we are travelling together to my home in...
Complaint comments  Read comments Complaint category Airlines

Srilankan Airlines — Check-in luggage damaged

 kaushikbar on Jul 28, 2015
I am Kaushik Kumar Bar. I flew from Tokyo Narita to Bangalore via Colombo by Srilankan Airlines recently (Ticket Number 6038958776537). I reached Bangalore airport on 26 July 2015 Sunday morning at 2:15 AM and realized that my check-in luggage is damaged. The luggage had a Through Check-in from Tokyo Narita until Bangalore.

Nature of damage:
The trolley is not working. When I checked, I see that the rod is damaged on its surface below, probably due to some fall from a height.

I tried to report to this in the Bangalore airport itself. But I could not find any...
Complaint comments  Read comments Complaint category Airlines

Srilankan Airlines Ltd — Reimbursement of Loss due to aircraft delay

 Saibal Banerjee 1809 on Mar 19, 2015
Dear Sir, I along with my family were travelling to Paris on 11 October 2014. Your connecting flight got delayed from Colombo on 12 October 2014 and instead of taking of at 0130 hrs it took of at 0530 hrs. I had to catch a train for which prior booking was done ex Paris to Grenoble which was to leave at 12.41 hrs and you flight was to reach Paris at 0900 hrs. However since your flight got delayed, it landed in Paris at 1230 hrs and hence I missed the train. However on advice of your representative in Paris, I booked fresh tickets and he advised us to mail the same for reimbursement. The total...
Complaint comments  Read comments Complaint category Airlines

Srilankan Airlines — Fare problems

 DIGITECH COMPUTERS on Mar 3, 2013
Dear Collegues

ATTN you

The akbaronline service also linked with Srilankan Airlines. Srilankan Online Airfare Cost is much than Akbar Online travels (www.akbartravelsonline.com). So we decided Akbar Online. But if meet Reschedule, Datechange Of your booked ticket cannot be do airlines service it is possible only Akbar online. So the akbar online services collect too much amount from the passenger. i also affect with their activities. I will make consumer case in court. Kindly guide me Pls......
Complaint comments  Read comments Complaint category Airlines

Srilanka Airways — Tie up with making trouble

 DIGITECH COMPUTERS on Mar 2, 2013
Dear Friends & Partners, all

Beware Of Ticket Booking......

The Srilankan Airlines Make some agreement with Akbar Travels, the akbar online (www.akbartravelsonline.com) airfare srilankan ticket is cheaper than srilankan online. When we are making Reshedule Or Datechange Or cancel the ticket, the srilankan airways cannot do. So we have to take process through Akbar Travels. During this time the travels collecting too much additional charge from the customers. I am also affected. can you guide how to face this problem in consumer court guide me. How to make case on...
Complaint comments  Read comments Complaint category Airlines

Srilankan Airlines — Lost two pairs of sun glasses in the flight

 aditi.sh on Dec 28, 2012
Hi,
We traveled from Colombo to Bangalore on 25 -12- 2012,
We lost two pairs of sunglasses in the flight.
One pink color kids sunglasses with silver dots on it.
One men's sunglasses- Beverley hills, polo club (in the case).

Flight details:
Flight number- UL 171
destination- Colombo to Bangalore
Timings-18:45- 20:05
Economy class
Seat numbers: 11 D/E/F

Our contact numbers
9663942647
9663969867

We would appreciate if you could help us in this regard.
Waiting for your...
Complaint comments  Read comments Complaint category Airlines

Srilankan Airlines — Ticket cancellation refund

 Andy2020 on Aug 5, 2012
Dear All,

I did online booking in Srilankan Airlines cost of 972$ for 2 Adult and 1 Infant.Bahrain to Trivandrum and Trivandrum to Bahrain.Now due to personal reason i am in position to cancel our return trip (Tvm-Bahrain).So when i have approach to Srilankan airlines for cancellation cum refund.Reply from Srilankan airlines is i am entitle for refund amount is only 37$.I have a send an many mails but no luck.

Could any one guide me to get reasonable refund amount.My id is philand3@gmail.com...
Complaint comments  Read comments [2]Complaint category Airlines

Srilankan Airlines — Complaint about services onboard srilankan airlines

 MFK on Sep 13, 2011
COMPLAINT .
Flight number – UL 142 . 4th September 2011.
My family and I were travelling to Sri Lanka for a vacation on 4th Sept 2011 on flight UL 141. Regarding in-flight service , we have had the worst experience. The problem started on the ground itself in Mumbai. The flight was delayed by over 2 hours.
My mother, sister and I were seated in the 19th row A, B , C each. The service was terrible.. the flight attendants were cold and slightly rude. Not only that but they were also a bit lethargic. There was a foul smell in the entire aircraft .
We had to request...
Complaint comments  Read comments Complaint category Airlines

Srilankan Airlines — Missing Baggage

 Subrat1971 on Jul 20, 2011
We have lost our baggage on 25/05/2011 from Rome to Chennai via Colombo on transit. Repetadly comunicate you, but respond are not satisfactory, last 15 day they told that your complaint forwarded to complaint cell till now we have not received a single call from them.
We are highly dissatisfied with this airlines and would like to know where can I fight for justice?
Thanks,
subrat
9928911994
subrat1971@yahoo.com...
Complaint comments  Read comments Complaint category Airlines

Srilankan Airlines — Charged extra amount on my Credit Card than the actual ticket amount

 yogesh_rao16 on Jan 3, 2011
There has been a discrepancy in amount on the ticket that I booked for my Uncle (Venkatesh Yajurvedi) by Srilankan Airlines (Mumbai-Colombo-Mumbai). while the ticket amount showed INR 13594, the amount actually debited was INR 14413/-. Please find attached the proofs of my credit card statement and the airline eticket.

I have sent 3 mails to Srilankan Airlines and have made calls which have not been replied/answered to satisfaction. I am just being asked to call other numbers. I have spent lots of energy (time, effort) and monetary (phone calls) in pursuing this case.
Complaint comments  Read comments [1]Complaint category Airlines

Srilankan Airways — Cheating

 samir mehta
I had tentatively booked 4 tickets from singapore to chennai for the 20th of januery 2011 on 23rd dec 2010 for about rs 8862 . The concerned officer had promised to wait till 24 dec 2011 4pm for us to make payments. He had also gives a print of our booking. When we approached them with cash before the deadline of 4pm on 24th, we were told that we will have to pay rs 13000 for the same tickets. They accepted that our booking was made but claim that the singapore office has cancelled our booking.Please suggest how i can take legal action against Srilankan airlines. I have already booked ourselves...
Complaint comments  Read comments Complaint category Airlines

Srilankan Airlines Ltd — Pf not yet received

 rajesh.pala
Dear sir


My pf no is TN/ 11247/ 186 and i have submitted my Pf withdrawl form at chennai
office on 13aug2009 ,still i haven`t received my pf amount .


Please do the needful....
Complaint comments  Read comments [1]

Srilankan Airlines — Airlines of thieves

 Himanshu Chaturvedi
Hi,
I was on the tour of Maldives in December '08. While coming back from Male, I took Srilankan airlines flight to Colombo. I landed in Colombo around midnight and carried on to hotel where I found out in the morning that a lot of stuff had been stolen from my check in baggage. I complained at the airport and I was assured that if I followed the process, my damage would be reimbursed. I followed their process and gave them every detail they asked for. I claimed for around Rs 30, 000 (INR) for everything which was less than a month old and they offered me Rs 2, 000 (INR) as compensation....
Complaint comments  Read comments 

Recently Discussed

15 days ago
Srilankan Airlines
My transit hotel
Srilankan Airlines
Ticket cancellation refund
Srilankan Airlines
Charged extra amount on my Credit Card than the actual ticket amount
Srilankan Airlines Ltd
Pf not yet received
Srilankan Airlines
Airlines of thieves

Featured Complaints