SriLankan Airlines Customer Care

SriLankan Airlines Customer Care

SriLankan Airlines Ltd

Level 3, East Tower, World Trade Centre, Echelon Square
Colombo 1
Sri Lanka

Customer Care Phone Numbers and Contacts

+94 777 771 979
+94 197 335 312
Work days:
Mon09:00 am - 05:00 pm
Tue09:00 am - 05:00 pm
Wed09:00 am - 05:00 pm
Thu09:00 am - 05:00 pm
Fri09:00 am - 05:00 pm
Sat09:00 am - 05:00 pm

24 Hour Contact Center
Telephone: +94 777 771 979
Fax : +94 197 333 999
Operating Hours: Monday To Friday (00:00 To 23:59)

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Satisfactory Rating
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SriLankan Airlines related photos (2)

SriLankan Airlines Customer Care related pictures (2)

SriLankan Airlines Complaints & Reviews

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Srilankan Airlines — Check-in luggage damaged

 kaushikbar on Jul 28, 2015
I am Kaushik Kumar Bar. I flew from Tokyo Narita to Bangalore via Colombo by Srilankan Airlines recently (Ticket Number 6038958776537). I reached Bangalore airport on 26 July 2015 Sunday morning at 2:15 AM and realized that my check-in luggage is damaged. The luggage had a Through Check-in from Tokyo Narita until Bangalore.

Nature of damage:
The trolley is not working. When I checked, I see that the rod is damaged on its surface below, probably due to some fall from a height.

I tried to report to this in the Bangalore airport itself. But I could not find any...
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Srilankan Airlines Ltd — Reimbursement of Loss due to aircraft delay

 Saibal Banerjee 1809 on Mar 19, 2015
Dear Sir, I along with my family were travelling to Paris on 11 October 2014. Your connecting flight got delayed from Colombo on 12 October 2014 and instead of taking of at 0130 hrs it took of at 0530 hrs. I had to catch a train for which prior booking was done ex Paris to Grenoble which was to leave at 12.41 hrs and you flight was to reach Paris at 0900 hrs. However since your flight got delayed, it landed in Paris at 1230 hrs and hence I missed the train. However on advice of your representative in Paris, I booked fresh tickets and he advised us to mail the same for reimbursement. The total...
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Srilankan Airlines — Fare problems

Dear Collegues

ATTN you

The akbaronline service also linked with Srilankan Airlines. Srilankan Online Airfare Cost is much than Akbar Online travels ( So we decided Akbar Online. But if meet Reschedule, Datechange Of your booked ticket cannot be do airlines service it is possible only Akbar online. So the akbar online services collect too much amount from the passenger. i also affect with their activities. I will make consumer case in court. Kindly guide me Pls......
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Srilanka Airways — Tie up with making trouble

Dear Friends & Partners, all

Beware Of Ticket Booking......

The Srilankan Airlines Make some agreement with Akbar Travels, the akbar online ( airfare srilankan ticket is cheaper than srilankan online. When we are making Reshedule Or Datechange Or cancel the ticket, the srilankan airways cannot do. So we have to take process through Akbar Travels. During this time the travels collecting too much additional charge from the customers. I am also affected. can you guide how to face this problem in consumer court guide me. How to make case on...
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Srilankan Airlines — Lost two pairs of sun glasses in the flight on Dec 28, 2012
We traveled from Colombo to Bangalore on 25 -12- 2012,
We lost two pairs of sunglasses in the flight.
One pink color kids sunglasses with silver dots on it.
One men's sunglasses- Beverley hills, polo club (in the case).

Flight details:
Flight number- UL 171
destination- Colombo to Bangalore
Timings-18:45- 20:05
Economy class
Seat numbers: 11 D/E/F

Our contact numbers

We would appreciate if you could help us in this regard.
Waiting for your...
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Srilankan Airlines — Ticket cancellation refund

 Andy2020 on Aug 5, 2012
Dear All,

I did online booking in Srilankan Airlines cost of 972$ for 2 Adult and 1 Infant.Bahrain to Trivandrum and Trivandrum to Bahrain.Now due to personal reason i am in position to cancel our return trip (Tvm-Bahrain).So when i have approach to Srilankan airlines for cancellation cum refund.Reply from Srilankan airlines is i am entitle for refund amount is only 37$.I have a send an many mails but no luck.

Could any one guide me to get reasonable refund amount.My id is
Complaint comments  Read comments [2]Complaint category Airlines

Srilankan Airlines — Complaint about services onboard srilankan airlines

 MFK on Sep 13, 2011
Flight number – UL 142 . 4th September 2011.
My family and I were travelling to Sri Lanka for a vacation on 4th Sept 2011 on flight UL 141. Regarding in-flight service , we have had the worst experience. The problem started on the ground itself in Mumbai. The flight was delayed by over 2 hours.
My mother, sister and I were seated in the 19th row A, B , C each. The service was terrible.. the flight attendants were cold and slightly rude. Not only that but they were also a bit lethargic. There was a foul smell in the entire aircraft .
We had to request...
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Srilankan Airlines — Missing Baggage

 Subrat1971 on Jul 20, 2011
We have lost our baggage on 25/05/2011 from Rome to Chennai via Colombo on transit. Repetadly comunicate you, but respond are not satisfactory, last 15 day they told that your complaint forwarded to complaint cell till now we have not received a single call from them.
We are highly dissatisfied with this airlines and would like to know where can I fight for justice?
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Srilankan Airlines — Charged extra amount on my Credit Card than the actual ticket amount

 yogesh_rao16 on Jan 3, 2011
There has been a discrepancy in amount on the ticket that I booked for my Uncle (Venkatesh Yajurvedi) by Srilankan Airlines (Mumbai-Colombo-Mumbai). while the ticket amount showed INR 13594, the amount actually debited was INR 14413/-. Please find attached the proofs of my credit card statement and the airline eticket.

I have sent 3 mails to Srilankan Airlines and have made calls which have not been replied/answered to satisfaction. I am just being asked to call other numbers. I have spent lots of energy (time, effort) and monetary (phone calls) in pursuing this case.
Complaint comments  Read comments [1]Complaint category Airlines

Srilankan Airways — Cheating

 samir mehta
I had tentatively booked 4 tickets from singapore to chennai for the 20th of januery 2011 on 23rd dec 2010 for about rs 8862 . The concerned officer had promised to wait till 24 dec 2011 4pm for us to make payments. He had also gives a print of our booking. When we approached them with cash before the deadline of 4pm on 24th, we were told that we will have to pay rs 13000 for the same tickets. They accepted that our booking was made but claim that the singapore office has cancelled our booking.Please suggest how i can take legal action against Srilankan airlines. I have already booked ourselves...
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Srilankan Airlines Ltd — Pf not yet received

Dear sir

My pf no is TN/ 11247/ 186 and i have submitted my Pf withdrawl form at chennai
office on 13aug2009 ,still i haven`t received my pf amount .

Please do the needful....
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Srilankan Airlines — Airlines of thieves

 Himanshu Chaturvedi
I was on the tour of Maldives in December '08. While coming back from Male, I took Srilankan airlines flight to Colombo. I landed in Colombo around midnight and carried on to hotel where I found out in the morning that a lot of stuff had been stolen from my check in baggage. I complained at the airport and I was assured that if I followed the process, my damage would be reimbursed. I followed their process and gave them every detail they asked for. I claimed for around Rs 30, 000 (INR) for everything which was less than a month old and they offered me Rs 2, 000 (INR) as compensation....
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