SriLankan Airlines Complaints & Reviews

I booked my 2way flight via Srilankan airline starting on 25 August from Sydney to Kochi transiting at Srilanka, and returning on 18th September from Kochi to Sydney. The Srilanka airline team kept reminding me that I am eligible for a hotel accommodation since my layover is more than 8 hours for my Sydney to Kochi flight.The flight cost me 1145.70 aud (737 usd). As per the website I am eligible for a 2 way hotel accommodation based on my...

For the las week, I have been attempting to book a return flight to Colombo, on the airline, departing from London in June and returning in July. I have repeatedly filled out the documentation and payment details, only to receive the error message 4620 on each occasion.
I contacted the airline, who said my bank had stopped the transfer. I then went to the bank, who said they did not stop payment, I have the funds and there are no limits...

Im SADTC Senanayake and yesterday evening I flew from Delhi to Colombo in UL196 and when collecting check in baggage one of my baggage lock was broke and removed...

Srilankan airlines is a scam company. They told me i will get my cashback in 3 days. Then after requesting for a long amount of time they told me it will come in 21 working days. After that when i asked where is it they said it will be given in 3 to 4 weeks. Even now they are saying the same. They are thieves they wont return your cashback ever. Never book from this [censored]lankan airlines....

Sir/Madam
This is with regards to my mom named SABIHA ANSURUDEEN aged 70 years had a flight travel on 23rd Nov through Srilankan Airlines from Madurai to Riyadh via Colombo, with BOOKING RESERVATION NO 6MQMYX, and E Ticket no 603-[protected] .
The ticket was booked on 17th Nov 2022 itself, with a plan that she will accompany another person (my Friend) who was also travelling from Madurai to Riyadh in the same flight, so we planned...

Hi there,

I always prefer Srilankan airlines, but I had really a bad experience this time Last Sunday.
My original flight was from Melbourne to Delhi, (UL 605 & UL191), on 4th Dec 2022, via change over in Colombo, but the flight from Colombo was cancelled and the new flight given was Air India(AI284), for Colombo to Delhi.

As I had to go even further and had another flight booked from Delhi to Amritsar...

I have booked a flight from New Delhi to Paris in Sri Lankan airlines. However they have changed the itinerary from 13th December to 16 December. We changed the plan as to match flight timings, and today again they have changed the itinerary.

When called, they have no response to this....

I had a flight from Singapore to Mumbai via Colombo on 2nd oct, 20:10 pm. I had an active PNR but was still denied boarding even though I had reached the airport at 5:30 in the evening. At the check in counter I was in communication with two people, Shankar ( SRI LANKAN AIRLINES) and Krishnamala ( DNATA CSO). Both these people confused me all together and didn't issue boarding passes giving random reasons. At 7:30 pm I went to the ticketing...

01/09/2022
Bangalore airport

I travelled from NZ to Bangalore and arrived Bangalore airport at 2.30 am this morning on UL 173. (AKL-MEL, MEL-COLOMBO, COLOMBO-BANGALORE)
I did not receive both my checked in baggage. I complained at the airport and when they escalated, they said they already had the information that my baggage is still in Melbourne. They promised me that it will arrive in the flight tomorrow evening....

We booked tickets with Srilankan Airlines in March to travel from Melbourne to Kochi on 10/09/2022. We also booked our seats as well, as we are travelling with small kids. Now we noticed that all our seat reservations have been removed without informing us. We contacted airline offices at Melbourne and Srilanka to fix this and unfortunately both customer service officers were extremely unhelpful and rude and simply said they cant do anything...

I was travelling to Seychelles on 27August 2022 on UL707. My Baggage did not arrive. When I contact Baggage section in Sri Lanka directly; they did not have any idea about an approximate date of delivery for my baggages. I have no clothes and stuf[censored]ntil I get my baggages.

There were around 60 - 70 passengers who faced this issue in the flight I came. And this is not the first time experience with Sri Lankan Air Lines.
br...

I dont get a single reply from Srilankan Airlines with regards to my refund status. Their refund policy is to give a reply on the amount entitled within 3-5 working days and full settlement should be in 14 working days. However, after one month submitted my refund (submitted on 21 July 2022) and until today (22 August 2022) i dont even get a reply on the amount entitled for refund.

Refund Ref is : UL/RR/146568, UL/RR/146569,...

I purchased travel tickets from Melbourne to New Delhi via Colombo for 4 passengers. The airline cancelled the tickets from Colombo to New Delhi. I called the customer care and asked them if i cancel my tickets will i get a full redund as its the airlines fault. I was assured that i will be given a full refund. It has been almost 3 months and they only refunded the amount of one passengers ticket. I have tried getting in touch with them many...

I Nikita Jaggi am an Australian Citizen and had been flying Srilankan Airlines first time in my life. I boarded my flight from Melbourne on 7th July 2022 for Mumbai via columbo. I was very happy with service I received by the officer at the customs even though I was disappointed with the delay in the flight from Melbourne as it was delayed by 3 hours. I had an excess of 3kgs and on request since I was traveling to meet my parents first time...

Hi,

Refund reference Number is UL/RR/145102
More than 1 month now still not received the amount
I emailed several times no response...

In April my client was denied boarding due to an overbooking. He was offered a voucher for a free flight to a destination within the connections of SriLanka Airlines. He accepted that voucher under these conditions.

Now he wants to redeem the voucher and it says the voucher is only valid for one sector Male-Sri Lanka. This is not the condition that has been promised to my client as he lives in Spain and can't make use of this...

Hi team,
My name is Ruhi Kapasi and on the 14th June I was travelling from Mumbai to Melbourne flight number UL144 and my ticket number is 6XEMIE. I reached the Mumbai Airport to check in 3 hours prior as required just when I reached I was one of the first 4 people to check in and upon reaching the counter there was some technical issues and was made to wait for 1 hour and check in never began in Mumbai airport, after 1 and a half...

I had a flight with SriLankan Airlines from Columbo to Paris CDG on June 24th. My luggage was missing at the Paris airport. I tried to contact SriLankan
Airlines and they did not respond in any way...

My mom( senior citizen) was travelling from Singapore to Mumbai via Colombo on 17th June. When she landed in Mumbai the flight was delayed and the bag she got was thrown as trash and broken. She tried to contact the baggage counter there but there was no rep from Srilankan airlines and being diabetic she helplessly left from the airport. Since then we trying to contact airlines number but after waiting for hours on IVR call gets disconnected...

I bought the tickets on 2 May and it was cancelled and changed to 3 May by Sri Lanka airline, I tried to change date but I had to pay fee and I explained I didn't cancel flight but the airline cancelled for me why I had to pay fee, however they still told me to pay fee if I wanted to change date that was a reason for me to cancel flight bc my Visa would be finished on 2 May, so 17 March I sent my refund request and got replied email. When...