SRL Diagnostics — Refund not received for incorrect lab results

Address:Mumbai City, Maharashtra

Hi,

This is with reference to the complaint below that was filed with SRL more than 2 months back. I was promised a refund which has not yet been fulfilled. This refund was for providing incorrect and inconvenient service and lab results for my Dad who was diagnosed with a rare cancer disease. It took more than 3 weeks for the results to come and those were inconclusive. Got them retested from the same company but a better lab and they were found to be conclusive and within a week's time. Have substantial proof regarding this complaint. Raising this complaint to seek refund and damages for the inconvenience.

CLIENT CODE: C[protected]
ACCESSION NO : 0181PB001357
PATIENT NAME : JAGATRAI CHANDWANI

-Prakash Chandwani
Was this information helpful?
No (0)
Yes (0)
SRL Diagnostics customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    SRL Diagnostics
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    4%
    Complaints
    231
    Pending
    0
    Resolved
    9
    SRL Diagnostics Phone
    +91 22 6660 6133
    +91 22 6660 6137
    SRL Diagnostics Address
    Piramal Tower Annexe, Ganpatrao Kadam Marg, Off Worli Naka, Lower Parel(W), Mumbai, Maharashtra, India - 400013
    View all SRL Diagnostics contact information