Srm Transports — Bus booked online not stopped on the boarding point from chennai to pudukkottai for a 56 old person

Address:	Chennai, Tamil Nadu, 600114
Website:	WWW.consumercomplaints.in

We booked a ticket from chennai to pudukottai boarding point at shanti petrol bank. Passenger name palanichamy aged 58. Ticket no tj5q79362626, pnr no: rb99af9a5. The bus reporting timing given in ticket is 8.15 pm.
We were waiting from the boarding point from 8.15 pm. The bus suppose to be stopped in the boarding point doesn't stopped and left the us with out any information. Even we contacted the person's from the travels but they said the booked bus unfortunately doesn't stopped at the boarding point and assured that next bus will take care o[censored]s. But as they assured, no bus from srm transport taken care of that 58 old person and he waited till 11.30 mid night . As a human making a 58 aged old person waiting for more than 3 hours till midnight is un digestible. Even the call center employees no ready to connect to the senior officials. Even they resist to take complaint and advice us to call by morning only.Due to our continuous request. Even we have recorded all the conversation.