SRS Travels — About delay in timing and misbehaviour

Address:

Ahmedabad, Gujarat

Hi,

I am manish. Yesterday i travelled mumbai to ahmedabad on bus no. Ka 01 af 303. My ticket no. Is 13448446. My seat no. Is 4. As per your schedule bus departure is 5.00 a. M. And arrival at ahmedabad is 2.30 p. M. But bus departed from mumbai (Guru kripa hotel, srs southern tourist, highway apartment) at 6.00 a. M. And reached ahmedabad at 4.30 p. M. Even though bus departure approximately 1 hour late, bus was delayed another 1 hour at baroda. After 30 minute of delay, when i asked for the reason to driver, he told me to contact on office.
I hadn't contact number. After requesting 3 times he give me your visiting card. From the visiting card i got the numbers. I called to nearest of your office on mobile no. [protected], when told about the problem, but all of surprise the person who pick the phone he was denied about delay. He told me there is only 15 minute late, i told him that i put my phone on speaker and asked him about timing, but he was not ready to talk with them. He talked very rudely and mannerlessly. He also told "mai vaha aa jaunga to bahot bhari padega." i don't think this is language to talk with your customer. I have call the call recording of this conversation.
After all this drama i talked to your headoffice on mobile no. [protected] and told the whole story but he can't give me propare reply. Then after i call customer care on mobile no.[protected] and talk with mr. Gopi and again i tell the whole story, he talked with conductor also and put the phone down without talk to me. Then after i call two-three times more but he not talk with me.

This is my first experience with your travels but i told u painfully this very bad experience.

Thanks.