St Courier — Harsh response & not delivery to the address

Address:

Bidar, Karnataka

Myself Dr Pradeep from bidar karnataka I have booked 2 books from fkipkart. The person of St courier bidar named ram has not called to intimate about delivered item he has just put a message that call me urgent. Later when I called he responded harshly and told I can not deliver the item to you as my company norms say door delivery is only for within 1 km. Later when i went there he asked me to write my vehicle number to which I said no. Later he told when ever any items come to you in coming days I will simply them back. Is it a way to talk to a customer. I went there to collect item from 8 km away I felt very bad from St courier personal