Standard Chartered Bank Customer Care
Standard Chartered PLC
Customer satisfaction rating: 6%
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1152
COMPLAINTS

Standard Chartered Bank Customer Care

Standard Chartered PLC

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Address
19, Rajaji Salai
Chennai
Chennai District
Tamil Nadu
India - 600001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
21
8


Additional info
Customer satisfaction rating
6%
Complaints
1152
Responses
246
Resolved
11
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Standard Chartered Bank Customer Care related pictures (77)

Standard Chartered Bank Complaints & Reviews

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Standard Chartered Bank — Demand draft not received

 soumikp on Jun 18, 2016
Dear team, i had obtained a demand draft (Dd no: xxxxxx) from your bank (Standard charted for rs. 20000/. Due to some unavoidable circumstances, this dd is lost. Hence i requested you to issue a duplicate dd and send it to me to my registered address. Then i made a call to the customer care so many times whether the draft was sent back to me or not. They told me that it was dispatched back to the address given by me but till now i didn't got the dd, its almost 3 months gone i called to ur customer care several times but no result.
I trust this is not the way that sc company wishes to conduct...
Complaint comments  Read comments Complaint category Loans

Standard Chartered Bank — Personal loan with standard chartered bank

 prakom on Jun 14, 2016
To,
Consumer court

Subject: regarding personal loan with standard chartered bank on april 15, 2016.

Sir,

My name is om prakash. I applied for a personal loan to standard chartered bank on april 15, 2016. Sc bank staff collected all the required documents needed for personal loan and also done the verification later on.

Later on, they sanctioned a loan amount of around rs 2.7 lacks. They collected all the required poc documents and taken my signature on loan agreement papers. I asked a copy of agreement paper but they said it will...
Complaint comments  Read comments [2]Complaint category Loans

Standard Chartered Bank — Loan applicants beware: refusing to hand over property paperwork over unexplained charges

 NaveenPurushothaman on Jun 13, 2016
Be careful before you take a loan with standard chartered. I had taken a small property loan (5 year tenure) from standard chartered (Mg road bangalore branch) in 2004. Since i got a job that paid much better in 2015 i paid the remaining balance in 2015. At that time i was told that i should stop by after the loan tenure to pick up my land papers. I was out of the country for a while, so i didn't collect the paperwork until now. So i went to the bank branch a couple of months ago. I was asked to bring some identification papers which i did a few weeks later. Then they told me i had a pending balance...
Complaint comments  Read comments [1]Complaint category Loans

Standard Chartered Bank — Pathetic bank services for disputed transaction

 Nimisha Gupta on Jun 13, 2016
I was using a standard charterd bank credit card no. 4541 9823 3408 0030, in nov 26, 2012 there was a disputed transaction for rs. 14569.00 with above credit card for which i had submitted the dispute declaration form many times with bank. I had continued using the card for some time and cleared all the dues except the disputed one for which bank were keep on assuring me to resolved but matter is not yet resolved.

Form last few months mr. Mohit (Collection department), is calling me every day from 011-48178424 and 011-45100636 on my mobile, my work place and my colleagues, using...
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — Untold and fake charges

 dip121 on Jun 11, 2016
Dear sir/mam
This side dipesh from delhi actually i am using your credit card of standard chartered bank for last few months and the statement generation date is 24 of every month but the issue that in my april statement some the charges were added it's b2b over limit charges of rs 572 twice on 24 and 25 of april 2016 which they never told to me at the time of registration so please waive off my charges and give me my money back in my account and my card number is 4541982335183890 and my mail id is dipeshjaiswal002@gmail.com...
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — Customer care not helpful in resolving issue

 Prasadvempalli on May 31, 2016
My mail id:vempalliprasad@gmail.com; registered
Mobile no.9989911880

My card is lost more than 6 months ago.i have been calling customer care to make payment of small outstanding amount of Rs.400/-.Customer care is not informing me of Credit card no.without which i can not make payment.

I dont know what is the way out?

Pl.help.

Thanks

V.K.Prasada Rao...
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — Credit card overdue amount rs. 13947

 dinesh_goyal on May 31, 2016
My Cibil report is showing a credit card overdue of Rs. 13, 947/- which is belongs to Standard Chartered Bank Credit Card for the year 2012.
I had paid due payment through cheque in year 2012 but cheque was not presented in my bank account till 15 days from the date of issued. So I had make the payment online through netbanking and issued cheque was stoped for payment. Later on Standard Chartered Bank presented the aforesaid cheque in my Bank a/c and levied cheque return charges along with interest & other incidental charges.
These charges are not paid on protest, as I had already...
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — Credit card overcharging issue / incorrect billing

 sureshpoddar on May 30, 2016
Card No. 4129038083620375/ 4129038280528348
Issue - Misplaced card utilized despite informing the bank
Incident - The amount of Rs 9000 used by the person who stole the card. we made the payment of Rs9000 to settle the account.
Issues - The bank has inflated the amount by adding interest despite informing well in advance.

I had a credit card no 4129038083620375/ 4129038280528348 issued by Stanc. I had lost the card on 7/7/2002 and informed the bank on 8/7/2002 regarding the misplace of the card. The phone banking officer Priti Fernandes confirmed that no transaction...
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — Customer Harassment

 pradiprgupta on May 27, 2016
I am an NRI. I had paid to the building back in 2013 booking amount for commercial unit and the builder failed to deliver the unit in time so I requested the builder to refund the amount and after a year of follow up I got my refund in May 2016, by way of local cheque without interest which I deposited with my NRO account with Standard Chatered Bank on Friday and I kept following up on Monday, Tuesday and on which bank replied me that 3 working days I need to wait and on wednesday I called and they told me that they need the cancellation letter from the builder, as the cheque itself and my declaration...
Complaint comments  Read comments Complaint category Banks

Standard Chartered Bank — Receiving threatening calls and threatens me as life and death risk

 praneethpadala on May 26, 2016
Hi, someone has given my mobile number as reference in 2004 and took a credit card. I am not aware of it, no one contacted me at that point of time. And one more important thing is, i was a student at the time in a college affiliated to university of madras. After 12 years, i received a call today from 044-46028895, mentioned themselves as fraud recovery team, they are asking me to provide the personal details of the person who applied card in 2004. I am not aware of these details.

They are threatening me that they will spoil my cibil score and update my present company that i had...
Complaint comments  Read comments [1]Complaint category Unsolicited Phone Calls

Standard Chartered Bank — Online fraud transactions

 Ramakrishna2016 on May 17, 2016
On 20th feb 2016 from my standard chartered bank savings account 8 online transactions of amount 60, 000 happened which were not done by me and these transactions are done without otp.
I was away from india from 29th january 2016 and my registered mobile number was switch offed as it cannot work out side india.
Immediately i had submitted complaint to bank through email along with screen shots of fraud transactions and also i informed in the same mail as my registered mobile number is switched off please call on so an so number.
I got acknowledge mail from scb customer care...
Complaint comments  Read comments [1]Complaint category Banks

Standard Chartered Bank — Untold charges

 dip121 on May 16, 2016
Hi this dipesh from delhi actually i am using the standard chartered credit card for the last few months so the issue is that i 've suffered from the untold charges b2cover something like that and they never told any of these charges in my past and it happens in the month of the april 2016 of rs 500 twice. So i 'll never pay the amont of rs 1000 and my card no. Is 4541982335183890.
Regards
Dipesh jaiswal
Email - dipeshjaiswal002@gmail.com...
Complaint comments  Read comments [1]Complaint category Credit Cards

Standard Chartered Bank — Standard chartered bank credit card + instabuy account -

 swamy7955 on May 13, 2016
I understand that instabuy's account – classic is created when i took loan for rs.40000 on 28th july 2015. There is no written record on the interest rate for the loan amount. As on today 9 emi payments have been made. I notice that from aug 2015 statement onwards every month emi is added to both primary account and instabuy's account. I find that i was made to make double emi payments from aug 2015 onwards. Further there is also tax and interest charges for the emi every month. If an account is created for the emi payments and added to the outstanding amount then what is the need to again add...
Complaint comments  Read comments [1]Complaint category Credit Cards

Standard Chartered Bank — Wrong levied of interest, late fees etc on wrong purchase debited in my credit card

 Dilipap59 on May 10, 2016
Dilip ambalal patel
109, heritage bunglows,
Opp. Science city,
Sola road,
Ahmedabad-380060.

May 10, 2016

To
Head of credit card dept;
Standard chartered bank,
Ahmedabd / gujarat / india.


Re : serious complaint for levied wrong charges on wrong debit amount – credit card no. 5546232900965137


I would like to draw your kind attention that i am using credit card of your bank on or before 2009 approx. During the july 2013, i have used the credit card of your bank in respect...
Complaint comments  Read comments [4]Complaint category Credit Cards

Standard Chartered Bank — Letter asking me to pay dues even after one time settlement of loan account

 vintagepassion on May 6, 2016
Loan smart credit loan account number 45505193494

The above loan overdue according to standard chartered was inr 41, 448.77
My father has settled the above loan for an amount of inr 10, 000 / = vide cheque number 913377 canara bank viveknagar branch bangalore -560047
I have a settlement letter saying settlement of account on 15/02/2010.
The cheque also has gone through (Cleared).
Still i get letters from standard chartered bank asking me to repay inr 31448.77 and that they have appointed some agency to collect the same.
I have received this letter...
Complaint comments  Read comments [3]Complaint category Banks

Standard Chartered Bank — Letter asking me to pay dues even after one time settlement of

 vintagepassion on May 6, 2016
Loan smart credit loan account number45505193494

The above loan overdue according to standard chartered was inr 41, 448.77
My father has settled the above loan for an amount of inr 10, 000 / = vide cheque number 913377 canara bank viveknagar branch bangalore -560047
I have a settlement letter saying settlement of account on 15/02/2010.
The cheque also has gone through (Cleared) .
Still i get letters from standard chartered bank asking me to repay inr 31448.77 and that they have appointed some agency to collect the same .
I have received this letter...
Complaint comments  Read comments Complaint category Loans

Standard Chartered Bank — Platinum credit card

 Feanis on May 5, 2016
Hi,


I would like to know following details about the deducted amount.,

1). Can you share the threshold limit in Bank Statement beyond which the SCB is eligible to deduct 572.50/- rupees?
2). If some how it met, Is that valid Action without any intimation/information to the customer?
As per my experience Such deduction/scenario did not observed with other banks if some how it is debited wrongly, i request to you to refund the deducted amount of 572.50/-.

regards,
Feanis Das
Mob: 9953116022...
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — Transaction failed

 Rakhy on Apr 26, 2016
Hi this is Rakesh komuravelly. I have done a ATM withdraw transaction at Bank of Baroda, Begumpet branch, Hyderabad on 25/April/2016.But, the transaction was failed and i did not get the cash from ATM.I received an SMS that 5000 has been debited from my account.Kindly look into this matter as early as possible.

Thank you.
Rakesh Komuravelly.
Ph:9885957288...
Complaint comments  Read comments Complaint category Banks

Standard Charted Bank — Unprofessional behaviour

 neeteshakg on Apr 21, 2016
I have applied for personal loan and after all documentation and verification i have been informed that loan is approved and amount will come to ur account within two days. Now since one week i am calling them, sending emails but no response from them and when i call customer care of bank they said loan is rejected but they don't know the reason and they will arrange the call but since 4 days no call from them and same thing i heard daily from them.

Very unprofessional behaviour from them

Neetesh agarwal
Neeteshagarwal.Akg@gmail.com...
Complaint comments  Read comments Complaint category Loans

Standard Chartered Bank — Rs 6600 due amt interest charged RS 9888

 Bharath Bolla on Apr 11, 2016
Dear
My card no:4541982334363857
For the month of feb'16 statement due amount : rs 171, 530.29, i paid these transaction 3 times because amount is bigger.

Out of these 3 transactions one transaction was failed, i am unaware of these transaction as i admitted in hospital. After discharge from hospital i called icici care to the details, so it was failed and reversed to my account...After words once again i did the transaction
Delayed days only 1 days
That to amount is rs 6600
So pending amount is rs 6600.

For the sake of rs 6600 you...
Complaint comments  Read comments Complaint category Credit Cards

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