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Standard Chartered Bank Customer Care

Standard Chartered PLC

19, Rajaji Salai
Chennai
Chennai District
Tamil Nadu
India - 600001

Customer Care Phone Numbers and Contacts

Phone:3940 4444 / 6601 4444
Phone banking numbers

Ahmedabad, Bangalore, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, Pune 3940 4444 / 6601 4444

Allahabad, Amritsar, Bhopal, Bhubaneswar, Chandigarh, Cochin / Ernakulam, Coimbatore, Indore, Jaipur, Jalandhar, Kanpur, Lucknow, Ludhiana, Nagpur, Patna , Rajkot, Surat, Vadodara 3940 444 / 6601 444

Gurgaon, Noida 011 - 39404444 / 011 - 66014444

Jalgaon, Guwahati, Cuttack, Mysore, Thiruvananthpuram, Vishakhapatnam, Mathura, Proddatur, Dehradun, Saharanpur 1800 345 1000 (For domestic dialing within India only)

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Standard Chartered Bank Complaints & Reviews

Standard Chartered Bank - Unnecessary charge on my credit card

User
 sharmaaman1424 on Jul 24, 2014
I am using the credit card of standard charted from last one year.The services of bank like standard cahrted is much below as compare the name. i am send many mails to company card.service@sc.com...but i not get any mail or call from bank side.15/01/2014, , 22/02/2014.27/03/2014..25/04/2014..18/05/2014..26/06/2014..
In the month of december i call in the call center. He says you not need to pay the bill its adjust already.The debit amoumt to be credit in your accont with in these month.
please help me in these matter. iam thnkfulls to you for these act of kindness...

AMAN...
Complaint comments Read comments [2] Complaint category Credit Cards

Standard Chartered Bank - Not ready to revert the charges for the advantage kit, which I already returned

User
 Digesh Patel on Jul 23, 2014
Hi Sir,
I have sc cc. One day they called me for advantage kit and I accepted to get it as there was a option to return it. I did return the kit but they are not ready to refund the amount and now they are threatening to send report to CIBIL. I have done tonnes of attempt to contact customer care but no proper solution. Please help me resolve this issue....
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - Stay away from this one

User
 Sanjeevsan3 on Jul 22, 2014
Dear Sir,

It is surprising for me after my request to verify and clear dues from CIBIL, without verification of account where they adjusted EMI payment against renewal charges of Credit Card which I have not received. They appoint a Recovery Agent to harass me and recover extra payment for settlement & NOC.

Please look into and help us to resolve the same.

Regards,
Sanjeev Kumar singh...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - Refused to give a/c statement regularly & does not give anything in print

User
 abjohn2009 on Jul 20, 2014
I have repeatedly asked Standard Chartered Bank to dispatch account statement regularly and to provide passbook. Initially they denied and finally they gave recently. But I found passbook is updated only for last one year. I have requested them on 1-july-14 to provide account statement since inception of account, even I have to pay. They agreed. But they gave for last ten years on 17th july-14. Why they are not giving complete statement, standard chartered bank New Alipore br, Kolkata, refused to give any reason despite they committed earlier. When I asked them to put down that in black and white...
Complaint comments Read comments [1] Complaint category Banks

Standard Chartered Bank - unused credit card

User
 garg@rakesh on Jul 20, 2014
Dear sir, Plz look on the matter regarding to unused credit card. I never used the credit card sent by bank but still i am getting the massages in my phone regarding to overdue charges, so i am surprised if i did not use the card then how you can calculate the charges on me. so i need the clarification on it immideate effect. my mobile no is 9891727299 plz contact with me and resolve the issue asap....
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - Non-receipt of No dues certificate also letter to Cibil for no dues

User
 M.srijaganandh on Jul 17, 2014
Most urgent & top priority please.
-----------------------------------------

My Card No: 4541982720070041.
Name : Srijagannadh. M - Hyderabad.

In fact in the month of April 2014, i have paid total o/s and at that time Mr.Sabarish from Bangalore office told that, they will be sending no dues certificate also do needful at CIBIL ..
So far no action has been taken yet.. Undersigned sent a mail to bank 4 days back, still i have not received any communication ..

Please look in to this and do the needful, without further delay ..
Complaint comments Read comments [1] Complaint category Banks

Standard Chartered Bank - receiving bills after the cancellation

User
 senthulilkumar.v on Jul 16, 2014
I paid my credit card payment in bank two weeks before itself and raised a request to cancel my credit card they have taken the request on that day itself and they promised me that i wont receive any outstanding amounts from next bill..suddenly two days before i received a message saying that i need to pay 750 before 5th of next month.i called customer care 39404444 and got least response from them.surely i wont pay even a single amount from my pocket please sort out my issue by today itself my details as follows Name:senthilkumar.v Creditcard no:5546232903548575 Please do the needful asap. Thanks&Regards Senthilkumar.v...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - Cashback not Received for Credit Card ending on Domestic hotels booking

User
 jagadesh on Jul 15, 2014
Hi, Am jagadesh babu, I have done Domestic hotels booking from SC credit card 5546 2329 0902 3649 for make my trip company under booking ID IN1406B0S048772 after confirming the offer with Bank and makemytrip i used the code SCHOT for the transaction of RS 7250 on 8 Jun 2014, I called Standard Chartered bank for cashback they told it will take 14 days it will refunded to SC credit card. i have raised compliant also under the ID - 2014701555632 but bank close the compliant saying make my trip company has not paid cash.

Before transaction i check the bank for offer SCHOT offer they...
Complaint comments Read comments [2] Complaint category Banks

Standard Chartered Bank - stay away from this one

User
 Kanika Vyas on Jul 13, 2014
Hi All,


I Kanika Vyas am
writing on behalf of my Father Mr. Harsh Vyas who is credit Card holder of
Standard Chartered and is a senior citizen. This is a complaint against your
renowned bank credit card division collection agencies.

I am really disappointed rather shocked to hear the way your
collection agents deal with a senior citizen like him. They just do not have
respect that how should one should be speaking to an aged fellow like my
father. His outstanding balance till date is INR 7418.41 however his principle
Complaint comments Read comments [2] Complaint category Banks

Standard Chartered Bank - Your recent communication with us (KMM18000040V39016L0KM)

User
 Sanjeevsan3 on Jul 11, 2014
Dear Sir, I have never stop any EMI payment of Credit Card Loan which was provided by bank based on my regular timely payment at the time of last payment they have charged me life time card renewal fee (which should be free as per there earlier commitment) and adjusted my EMI payment against that and asking me for EMI payment again. I have refuse to pay than they have posted wrong Rs. 49806/- as on 07.03.12 (including billing amount Rs. 2692.29 and later on interest on it on my CIBIL Credit report). After my regular follow up / reminder still they are asking for payment instead of...
Complaint comments Read comments [2] Complaint category Credit Cards

Standard Chartered Bank - regarding annual fee

User
 raja1008k on Jul 10, 2014
I, rajesh kumar, am complaining that you have charged me annual fee . As I know that your representative had told me that if i spend more than 60000 rs. per annum you will not charge annual fee . but you have done this without sending me any hardcopy of my statement raja1008k@gmail.com mobile no. 9136235851 card no.5491245600064105
please consider positively for better relation
yours faithfully
rajesh kumar...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - Regarding Annual charges fee of credit card

User
 Sagar Parida on Jul 9, 2014
Hi, At the time of taking the credit card they told me that this card is valid for only one year and if I insist to keep it for one more year then i have to pay annual charges. In this case I didn't make any call or mail to extend my validity. But they are saying that you have to pay annual charges which is charged by them without my information. I dropped mail for revert back of annual fee and cancellation of card as suggested by their customer care executive . But they are saying that they can not cancel the charges or card . This is very serious issue as these are being charged...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - I am getting payment bill for noticed by emails, sms and online account for the scb card, which the credit card ( ends with 2323) am not using

User
 udhayadi on Jul 6, 2014
I have salary account scb... they provided one free card... Already they were charging unnecessarily for my credit card...even if I made full payment. They added one more credit card account ends with 2323 in my account... without my knowledge... I am getting payment bill for noticed by emails, sms and online account for the scb card, which the credit card ( ends with 2323) am not using... I called their call centre and asked to cancelled their card in the beginning itself. Now They added annual fee with interest for that every month. Why Should i pay them for the credit card, am not using..? What...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - Credit card no:4196 0749 4002 4277 payment not halted

User
 prabhu.129@gmailcom on Jul 4, 2014
Dear Sir/madam I'm holding credit card with your bank for more than 3- 4 year and none of my payment got missed so far... But the payment of rs 29005.00 which i made thru SBI Net banking on 01.07.14 has not hitted u yet & still showing outstanding.. i had made two payment on same day of rs 10077 &29005.00 on same day but out of which 10077 is alone sucess... i would like to know status some of the details for ur ref as follows NAME PRABHU B S A/C NO 33024657851(from which i have transfered) ref no IGW2823299(internet ref no generated by SBI) Ph no 09841202861 email id...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - Home Loan - Delays & Wrong Communication

User
 shibu.shivanandan on Jul 4, 2014
Very pathethic customer service by the bank...no one in their customer service teams knows any answers...everything gets delayed by 24 - 48 working hours. they delayed my loan closing by almost a month. first there was a delay in sending the fore-closure letter, which was the bank's fault, I had to pay extra interest money & now they are not even closing my loan....
Complaint comments Read comments [1] Complaint category Loans

Standard Chartered Bank - Unethical Demand for Annual Fees- (KMM17928448V93047L0KM)

User
 deepakgupta1985 on Jul 3, 2014
Hello Team, This is Deepak Gupta, has been using the Standard Chartered Credit Card (5546232903478401) from last one year. The bank offered this card to me free of cost with no annual and joining charges. However, without any prior intimation or call, they have added about INR750 rupees as an annual payment in my current credit card statement. Also, when I mailed the bank credit card customer care team regarding this and requested them to please close the card and levy the fees, they asked me that they have no communication that the card was offered free of cost. Moreover, I need to this fees....
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - Harassment from Standard Chartered Bank

User
 sharda2014 on Jul 2, 2014
I am receiving frequent interval calls from Standard Chartered Bank Call Center. The lady is asking that your husband is taken loan in 2003 and did not paid back. Loan amount is Rs.9000/- and present payment is Rs.300000/-. Asking me to "bring 9000/- principal amount I will adjust and close the loan".
My husband had a credit card in 2002 and he has not having any credit balance and he has closed this card within short period before going abroad. At present the lady from the call centre frequently calling to my office number after I block my personal mobile number. She even call...
Complaint comments Read comments [2] Complaint category Loans

Standard Chartered Bank - Stay away from this one

User
 amitatmca on Jul 1, 2014
Hello Sir,

I am writing this on behalf of my father “Mr. T P Saxena”, who had credit card # 5543 7873 8027 8189 from SC in year 2004-5. Due to some un-disclosed charges in year 2004-5, He didn’t wanted to use this SC card and had closed this account and had made the payment. The closure application was submitted to your Ahmedabad branch (Mithakhali) and as requested by your officer, card was cut in pieces and scrapped immediately. We have not received any statement / payment due demands since then.

But to our surprise, my father’s( T P Saxena)...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - Indirect extortion attempt by Standard Chartered Bank

User
 prashantjain99 on Jul 1, 2014
We have never defaulted on any payments and have always made FULL payments towards the credit card use. We are very discplined with our payments and card usage. The Bank made mistakes in their credit card "system charges". They agreed to reverse the charges but did so only partially. They left Rs. 79.38 as not reversed in their 18/10/2005 statement. Just a few days back we were shocked to discover that they have made a wrong report to CIBIL.

When we provided them the details of card use made by us and our payments in full, they claim that "the
total outstanding...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - Cancellation of Emirates Platinum Card and issue of Titanium Card for which life time fee paid during 2010

User
 Shankara Rao T S on Jun 30, 2014
Attn: Mr Bharath D Officer - Customer Care Ref : 06/14/086901/SP/CRD dated 30th June 2014 I have for reference your mail of date. I am really surprised and with deep regret I have to state that you do not even talk about reviving earlier TITANIUM CARD # 5546-2329-0647-9794 for which I have paid life time charges. I am NOT begging you to drop annual charges for the current Emirates Platinum Card since I am NOT interested to pay annual charges as I do not intend using the said card. The understanding at the time of getting the Emirates Platinum Card with the your colleague then was, I can...
Complaint comments Read comments [1] Complaint category Credit Cards

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