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Standard Chartered Bank Customer Care

Standard Chartered PLC

19, Rajaji Salai
Chennai
Chennai District
Tamil Nadu
India - 600001

Customer Care Phone Numbers and Contacts

Phone:3940 4444 / 6601 4444
Phone banking numbers

Ahmedabad, Bangalore, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, Pune 3940 4444 / 6601 4444

Allahabad, Amritsar, Bhopal, Bhubaneswar, Chandigarh, Cochin / Ernakulam, Coimbatore, Indore, Jaipur, Jalandhar, Kanpur, Lucknow, Ludhiana, Nagpur, Patna , Rajkot, Surat, Vadodara 3940 444 / 6601 444

Gurgaon, Noida 011 - 39404444 / 011 - 66014444

Jalgaon, Guwahati, Cuttack, Mysore, Thiruvananthpuram, Vishakhapatnam, Mathura, Proddatur, Dehradun, Saharanpur 1800 345 1000 (For domestic dialing within India only)

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Standard Chartered Bank Complaints & Reviews

Standard Chartered Bank - Credit card issued by Standard Chartered Bank in year 1999

User
 kkgupta29 on Mar 28, 2015
Dear Sir, This is regards to a credit card issued by Standard Chartered Bank in year 1999, I was happy with the services and later they started charging us the late fees and other charges for non payment of credit card bill on time, which is never happen from my side in last five years, Later I decided to surrendered the card some were in the year 2004-2005, After this I received call from the bank and said this is not the charges but you have spend the money some were by way of shopping etc. I have ask for the proof, were and what is the amount I have spend by (charges slip amount/...
Complaint comments Read comments Complaint category Credit Cards

Standard Chartered Bank - Credit Card No - 5546232903542602 Wrong product applied my card and closed it without informe.

User
 itsunsolaris on Mar 27, 2015
Hello Sir, I have the code from 2013 and the card is free for one year, I am not interested but forcefully customer raised the request, Ok, I got the card after some time If I am not using the card then I need must be close it. so I have called the customer card no and close it. Recently I have raised applied one credit as for the my need, then I got the update that my cibil score is not good, I have bought the report and check it, then I found the score is less by SC Bank, SC bank is showing 7, 533 is pending status, I am little bit confuse here, I have closed the card writhing 1 year,...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - Balance Decuction !!!

User
 Anupamk on Mar 26, 2015
This is to inform you that yesterday, I recharged my wife's UNINOR number 9125808716 with Rs.70/- but unfortunately balance was deducted from my SC Account No. 53010885352 and recharged not done. The Transaction date time is March 25, 2015 at 06:40 PM. As per my mobile operator, they said check with your bank. So, Request you to kindly resolve this issue and reply me back ASAP. Thanks & Regards Anupam kumar mishra SC Account No. 53010885352 Mobile No. 9971005387...
Complaint comments Read comments Complaint category Banks

Standard Chartered Bank - (Card No.4622 7153 5157 1180) REQUESTING FOR WAIVED OF EMI FOR RS.3219.63

User
 tridipnath on Mar 23, 2015
Kind Attn : Mr.Nilufer Mullanfiroze, GeneralManager- Retail Banking Products Sir, I have gave you a mail on 13.03.2015 regarding the below mentioned matter, but no answer/reply I have received tilldate. I, Shri Tridip Nath residing at R/AB6, Raghunathpur, Kolkata-700059, Mobile-9331080584 maintaining Platinum Visa Credit Card of Standard Chartered Bank (Card No.4622 7153 5157 1180) for last five years. Whenever I used my Credit Card, I make the payment within due date and also annual fee within time. I am a valuable customer in your Bank and maintaining good fruitful relationship with your...
Complaint comments Read comments Complaint category Other

Standard Chartered Bank - Misguidance/Fooling customers who missed ECS on time

User
 Amit Valecha on Mar 16, 2015
I have a personal loan(reference#49006525) from this bank since 15-Apr-2013(for 5years) and my ECS is scheduled on 15th every month from my HDFC account. Since I switched my company so I had to change my salary account from HDFC to Kotak. Kotak provides the service to schedule the NEFT payment and i opted to use this service rather than going for change in ECS clearing account. I started using this service and everything was fine till November'14 where in I did not check for the balances and expected that NEFT would go fine and it was failure. I missed notification from kotak for the same and i...
Complaint comments Read comments [1] Complaint category Loans

Standard Chartered Credit Card - emi not converted & not updated to me

User
 vimal.dalia on Mar 16, 2015
Credit card no 4622715356589377: vimal s dalia. Before 2 days on 14-3, there was due balance showing in my credit card acct was -7513 & in emi acct was showing due as 3513 the credit card due was transfered to emi act on my request(201503081210 & 201503081223. My due balance after tht was 26 rs for next month. Now when I called today it was indicated to me as due is 15000 due to transaction not converted to emi. I have teken call activity no 20150316018926. Pl see to it make corrections & update. I wont be paying any dues as of now. Expecting early revert....
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - Charges despite Signature not matching on Panel

User
 Kakoli Mazumdar on Mar 11, 2015
I had a SCB Manhattan Credit Card which got stolen in May 2013. I immeditaly informed the SCB Call Center within 2 hours, as soon as I realised the same. However by then 2 transactions had happened on the Card. I refused to make payment on the card, as the signature on the Charge Slip does not match my signature. SCB says that whether it matches or not, you are liable to pay the amount. I have also cited to them a similar case in which Maharashtra Consumer Disputes Redressal Commission ( http://archive.indianexpress.com/news/disputed-transaction-bank-to-pay-for-purchases-made-on-lost-credit-card/1006294/...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - Manhattan CC ending 4777- Crad closed 10 years ago shows an overdue of Rs. 1,21,141/-

User
 nnigam09 on Mar 7, 2015
Recently I got to know from my CIBIL report, a SCB credit card account number (90980141114090) is shown as written off with outstanding Rs. 1, 21, 141/-. On inquiry with Standard chartered bank, I got to know that the due is for a Manhattan credit card- 4129 0348 3006 4777, Which was closed in April, 2006. Jan, 2006 - Due was around Rs. 40K Feb, 2006 - Paid Rs. 41000/- on 03-Feb, 06. However bill due shown was 43K Apr, 2006 - Wrong late fees and interest were charged and again bill due shown was Rs. 4010/- On customer care complaint about unnecessary late fees with a lady officer, (don’t...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - IS NOT CHEATING SCB?

User
 Suresh M Sagar on Mar 7, 2015
I AM PROVIDED WITH A USELESS SCB REPLACEMENT CARD WITHOUT TPIN. CARD DELIEVERED ON 20TH - AS OF 7TH MARCH I HAVE NOT RECEIVED TPIN. I HAVE SENT AS MANY AS 10 MAILS & AT LEAST 4 CONTACTS WITH CUSTOMERCARE. YOUR CUSTOMER CARE DO NOT HAVE HONESTY TO REVERT. COMPLAINTS TO THE SO CALLED NODAL OFFICER & HEAD - SERVICE WAS OF NO USE. ARE THEY SLEEPING? SHOULD I NOT PRESUME SCB CUTOMER CARE, NODAL OFFICER, HEAD SERVICES AS USELESS & DIRTY... I STRONGLY BELIEVE - ALL OF THEM ARE CHEATS! THEY & SCB HAVE CHEATED ME! YOU NEED NO FURTHER RESPECT....
Complaint comments Read comments [2] Complaint category Credit Cards

Standard Chartered Bank - Error in CIBIL reporting

User
 vihang27 on Feb 21, 2015
This was with reference to Standard Chartered Bank credit card # 270277220214010 which was never used by me, issued around ten years back. This card was issued to me as a free credit card and was never informed me while issuing that annual fees are applicable after 1 year. As i was using other bank credit card during that period, this credit was never used by me. Suddently after one year of issuance, I had received a call from the bank to pay annual charges, at the same time I told very clearly that the same was not informed to me while issuing the card and i did not want to contiune...
Complaint comments Read comments [2] Complaint category Credit Cards

Standard Chartered Bank - Fraudulent Charges levied on my SCB Credit Card (CC) Loan Account

User
 Irfan Mansoori on Feb 21, 2015
Hi Team, I, Irfan Mansoori, would like your assistance regarding illegal charges that have been levied on my CC account. I had applied for CC loan from SCB CC team which I was given on a monthly EMI of around INR 5300 pm. My primary account "A" was bifurcated by the CC team into 2 separate accounts "B" and "C". My first payment I made in Dec'14 on my primary account "A". To confirm the receipt of the payment, when I called the CC team, they confirmed that yes the payment has been received and it will be bifurcated into the accounts "B" & "C" and henceforth the same will be done...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - Monthly statements continue to be generated

User
 Junu63 on Feb 17, 2015
HYDERABAD. February 17, 2015


Card No.4028-7488-3126-3359

The above card has been surrendered to your local Branch, Hyderabad, more than two years ago
and, at my request, this account has been closed. However, I continue to receive your monthly
credit card statements even now.

I had been granted a Credit Limit of Rs.1, 000, 000/- and a Cash Limit of Rs.100, 000/- and these
figures are shown in all the statements generated by you month after month. As I am on tour
frequently, I do not wish that any such statement should...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - Written Off Status on CIBIL Report

User
 Prashant Gawai on Feb 16, 2015
This was with reference to my Standard Chartered Bank Credit Card whose account was closed long back around March ‘2009 . For closing my Card Account, I had called Banks Customer Care number for an outstanding account on my card so can make an immediate payment and get my card accounts closed. After getting details of amount to be paid by Customer support officer I have paid payments to my SCB account and always had an understanding that Card had been closed with no outstanding left . But to my surprise, I got a call form SCB around year 2010 (don’t remember the month) about settlement...
Complaint comments Read comments [2] Complaint category Credit Cards

Standard Chartered Bank - online transaction to airtel.in made, got message of money deducted but airtel claims they have not received payment.

User
 Vibhor Jund on Feb 11, 2015
name: vibhor jund StanChart Card No XX6741 transaction details: On Wed, Feb 11, 2015 at 2:31 AM, alerts.in@sc.com wrote: Alerts February 11, 2015, 01:01 PM Dear Valued Customer, Transaction Alert Primary / Supplementary Card Thank you for using StanChart Card No XX6741 on 11/02/15 for INR 575.00 mail received from airtel: On Wed, Feb 11, 2015 at 3:12 AM, wrote: Dear Customer, Greetings From airtel ! This is in reference to your email regarding Payment not posted of your airtel mobile number 9810998006. As per our record, payment of Rs. 600/- has been...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - personal loan no. 46556966 closure letter regd

User
 rajeshrevathi on Feb 4, 2015
sir, I am N.M.Rajesh regarding personal loan no. 46556966, I settled this account on 23/2/2010 letter no.2010/MAD/PL/32 DD 394637 23/02/2010 sbi amount 142000. I request to issue closure letter and invalidated the account but Saha fin lease is calling for payment for the same, so please do the needful and send me the closure letter and be sure not to get anymore calls further., . smart credit a;/cno.42705234521 letter number 2010/MAD/SMC/35 dt 23/02/2010. scb card no:4129058682938614 letter number mar220210007 customer no.0310371141318010 above mention card details also i need closure letter...
Complaint comments Read comments [3] Complaint category Banks

Standard Chartered Bank - Complaint against credit card

User
 anooppsasi on Feb 1, 2015
I'm using standard chartered Bank MANHATTAN Platinum credit card ending with **** **** **** 9315 since Nov-2013. As per my card policy if i spend more than 60000 per year, there will not be any Annual charges. I spend more than 60000 between nov-2013 and oct-2014. But in my November credit card statement issued on 4/10/14 they charged following charges.
041114 ANNUAL FEE 999.00
041114 SER TAX & CESS 12.36% 133.40
Unfortunately i didn't check the statement I paid full amount on the same statement. After one month I verified the same and I found the above charges...
Complaint comments Read comments [2] Complaint category Credit Cards

Standard Chartered Bank - Cancellation of Master Card (Classic) No.5543-7470-8050-3948 dated:- october 2004

User
 Sanjeev Misra on Jan 28, 2015
As the standard chartered bank master card details of which are given above was issued to me without my consent/knowledge and a bill of Rs.2499 was raised for which I regularly made telephone calls in your office inquiring that how this card was issued to me and i was assured by the banks office staff that they will not charge any amount in lieu of this card. However till date the bank failed to do so and the amount regularly appeared in my bills, for this I had written the letter to the manager customer care standard chartered bank 3rd floor express building, 9-10, Bahadur shah zafar marg delhi...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - credit card fraudulent usage

User
 ramajit on Jan 25, 2015
This is to bring to your kind notice that my earlier credit card No. 4176 1201 5069 4251 was misused on 6th Jan 2015 with some overseas transactions. i came to know of the same through the instant SMS at the same time & immediately i have authorized the bank to cancel my aforementioned card. The total amount misused was RO.396.123 (Three hundred & ninety six & baisa one twenty three Omani Rials only). I immediately received a confirmation from customer care stating that the card has been blocked & the transactions were done at Walmart US (total of last 8 transactions). I was...
Complaint comments Read comments [3] Complaint category Credit Cards

Standard Chartered Bank - Billing / statement issue & not issuing the NOC

User
 Deepak Gawande on Jan 14, 2015
Mail written to SC bank as below, which is self explanatory. Dear Sir, Further to chain of trailing mails, please note that as per RBI notice no. RBI/ 2011-12/63, DBOD.No.FSD.BC. 14 / 24.01.011/ 2011-12 clause no . 3(a), card issuers has to ensure that there is no delay in dispatching bills and the customer has sufficient number of days (at least one fortnight) for making payment before the interest starts getting charged. In order to obviate frequent complaints of delayed billing, the credit card issuing bank/NBFC may consider providing bills and statements of accounts online, with suitable...
Complaint comments Read comments Complaint category Credit Cards

Standard Chartered Bank - Credit card wrong billing and no response from customer care

User
 neehar mavuduru on Jan 13, 2015
I asked the customer care to cancel my credit card and then they asked me to pay whatever is remaining balance and I paid that. After, I received a mail saying that the card will be cancelled with in next 10 days. I haven't checked the status after that. Now after 3 months when I verified, I was charged Rs.5000 and interest on top of that and the credit card is not yet cancelled. I have no clue with out making any transactions how can they even charge me. And the worst part is that the card is not yet cancelled and I am being billed for the interest as well. I am not getting any monthly statements...
Complaint comments Read comments [1] Complaint category Credit Cards

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