Standard Chartered Bank Logo

Standard Chartered Bank Customer Care

Standard Chartered PLC

19, Rajaji Salai
Chennai
Chennai District
Tamil Nadu
India - 600001

Customer Care Phone Numbers and Contacts

Phone:3940 4444 / 6601 4444
Phone banking numbers

Ahmedabad, Bangalore, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, Pune 3940 4444 / 6601 4444

Allahabad, Amritsar, Bhopal, Bhubaneswar, Chandigarh, Cochin / Ernakulam, Coimbatore, Indore, Jaipur, Jalandhar, Kanpur, Lucknow, Ludhiana, Nagpur, Patna , Rajkot, Surat, Vadodara 3940 444 / 6601 444

Gurgaon, Noida 011 - 39404444 / 011 - 66014444

Jalgaon, Guwahati, Cuttack, Mysore, Thiruvananthpuram, Vishakhapatnam, Mathura, Proddatur, Dehradun, Saharanpur 1800 345 1000 (For domestic dialing within India only)

More...
 
Go to Standard Chartered Bank:    Twitter  Facebook  LinkedIn 

Standard Chartered Bank Complaints & Reviews

Standard Chartered Bank - Error in CIBIL reporting

User
 vihang27 on Feb 21, 2015
This was with reference to Standard Chartered Bank credit card # 270277220214010 which was never used by me, issued around ten years back. This card was issued to me as a free credit card and was never informed me while issuing that annual fees are applicable after 1 year. As i was using other bank credit card during that period, this credit was never used by me. Suddently after one year of issuance, I had received a call from the bank to pay annual charges, at the same time I told very clearly that the same was not informed to me while issuing the card and i did not want to contiune...
Complaint comments Read comments [2] Complaint category Credit Cards

Standard Chartered Bank - Fraudulent Charges levied on my SCB Credit Card (CC) Loan Account

User
 Irfan Mansoori on Feb 21, 2015
Hi Team, I, Irfan Mansoori, would like your assistance regarding illegal charges that have been levied on my CC account. I had applied for CC loan from SCB CC team which I was given on a monthly EMI of around INR 5300 pm. My primary account "A" was bifurcated by the CC team into 2 separate accounts "B" and "C". My first payment I made in Dec'14 on my primary account "A". To confirm the receipt of the payment, when I called the CC team, they confirmed that yes the payment has been received and it will be bifurcated into the accounts "B" & "C" and henceforth the same will be done...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - Monthly statements continue to be generated

User
 Junu63 on Feb 17, 2015
HYDERABAD. February 17, 2015


Card No.4028-7488-3126-3359

The above card has been surrendered to your local Branch, Hyderabad, more than two years ago
and, at my request, this account has been closed. However, I continue to receive your monthly
credit card statements even now.

I had been granted a Credit Limit of Rs.1, 000, 000/- and a Cash Limit of Rs.100, 000/- and these
figures are shown in all the statements generated by you month after month. As I am on tour
frequently, I do not wish that any such statement should...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - Written Off Status on CIBIL Report

User
 Prashant Gawai on Feb 16, 2015
This was with reference to my Standard Chartered Bank Credit Card whose account was closed long back around March ‘2009 . For closing my Card Account, I had called Banks Customer Care number for an outstanding account on my card so can make an immediate payment and get my card accounts closed. After getting details of amount to be paid by Customer support officer I have paid payments to my SCB account and always had an understanding that Card had been closed with no outstanding left . But to my surprise, I got a call form SCB around year 2010 (don’t remember the month) about settlement...
Complaint comments Read comments [2] Complaint category Credit Cards

Standard Chartered Bank - online transaction to airtel.in made, got message of money deducted but airtel claims they have not received payment.

User
 Vibhor Jund on Feb 11, 2015
name: vibhor jund StanChart Card No XX6741 transaction details: On Wed, Feb 11, 2015 at 2:31 AM, alerts.in@sc.com wrote: Alerts February 11, 2015, 01:01 PM Dear Valued Customer, Transaction Alert Primary / Supplementary Card Thank you for using StanChart Card No XX6741 on 11/02/15 for INR 575.00 mail received from airtel: On Wed, Feb 11, 2015 at 3:12 AM, wrote: Dear Customer, Greetings From airtel ! This is in reference to your email regarding Payment not posted of your airtel mobile number 9810998006. As per our record, payment of Rs. 600/- has been...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - personal loan no. 46556966 closure letter regd

User
 rajeshrevathi on Feb 4, 2015
sir, I am N.M.Rajesh regarding personal loan no. 46556966, I settled this account on 23/2/2010 letter no.2010/MAD/PL/32 DD 394637 23/02/2010 sbi amount 142000. I request to issue closure letter and invalidated the account but Saha fin lease is calling for payment for the same, so please do the needful and send me the closure letter and be sure not to get anymore calls further., . smart credit a;/cno.42705234521 letter number 2010/MAD/SMC/35 dt 23/02/2010. scb card no:4129058682938614 letter number mar220210007 customer no.0310371141318010 above mention card details also i need closure letter...
Complaint comments Read comments [3] Complaint category Banks

Standard Chartered Bank - Complaint against credit card

User
 anooppsasi on Feb 1, 2015
I'm using standard chartered Bank MANHATTAN Platinum credit card ending with **** **** **** 9315 since Nov-2013. As per my card policy if i spend more than 60000 per year, there will not be any Annual charges. I spend more than 60000 between nov-2013 and oct-2014. But in my November credit card statement issued on 4/10/14 they charged following charges.
041114 ANNUAL FEE 999.00
041114 SER TAX & CESS 12.36% 133.40
Unfortunately i didn't check the statement I paid full amount on the same statement. After one month I verified the same and I found the above charges...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - Cancellation of Master Card (Classic) No.5543-7470-8050-3948 dated:- october 2004

User
 Sanjeev Misra on Jan 28, 2015
As the standard chartered bank master card details of which are given above was issued to me without my consent/knowledge and a bill of Rs.2499 was raised for which I regularly made telephone calls in your office inquiring that how this card was issued to me and i was assured by the banks office staff that they will not charge any amount in lieu of this card. However till date the bank failed to do so and the amount regularly appeared in my bills, for this I had written the letter to the manager customer care standard chartered bank 3rd floor express building, 9-10, Bahadur shah zafar marg delhi...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - credit card fraudulent usage

User
 ramajit on Jan 25, 2015
This is to bring to your kind notice that my earlier credit card No. 4176 1201 5069 4251 was misused on 6th Jan 2015 with some overseas transactions. i came to know of the same through the instant SMS at the same time & immediately i have authorized the bank to cancel my aforementioned card. The total amount misused was RO.396.123 (Three hundred & ninety six & baisa one twenty three Omani Rials only). I immediately received a confirmation from customer care stating that the card has been blocked & the transactions were done at Walmart US (total of last 8 transactions). I was...
Complaint comments Read comments [3] Complaint category Credit Cards

Standard Chartered Bank - Billing / statement issue & not issuing the NOC

User
 Deepak Gawande on Jan 14, 2015
Mail written to SC bank as below, which is self explanatory. Dear Sir, Further to chain of trailing mails, please note that as per RBI notice no. RBI/ 2011-12/63, DBOD.No.FSD.BC. 14 / 24.01.011/ 2011-12 clause no . 3(a), card issuers has to ensure that there is no delay in dispatching bills and the customer has sufficient number of days (at least one fortnight) for making payment before the interest starts getting charged. In order to obviate frequent complaints of delayed billing, the credit card issuing bank/NBFC may consider providing bills and statements of accounts online, with suitable...
Complaint comments Read comments Complaint category Credit Cards

Standard Chartered Bank - Credit card wrong billing and no response from customer care

User
 neehar mavuduru on Jan 13, 2015
I asked the customer care to cancel my credit card and then they asked me to pay whatever is remaining balance and I paid that. After, I received a mail saying that the card will be cancelled with in next 10 days. I haven't checked the status after that. Now after 3 months when I verified, I was charged Rs.5000 and interest on top of that and the credit card is not yet cancelled. I have no clue with out making any transactions how can they even charge me. And the worst part is that the card is not yet cancelled and I am being billed for the interest as well. I am not getting any monthly statements...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - DEDUCTION OF ANNUAL FEES, INSPITE OF ME NOT WANTING RENEWAL OF CREDIT CARD

User
 shailendra iaf on Jan 12, 2015
Sir, 1. i had a credit card from standard chartered ending 7517, which expired on jul/13. before the card expired i have clearly written to standard chartered bank that i do not need renewal of your card. inspite of that they have sent a new card, which i have refused to receive. the card was not accepted by me, inspite of that they have deducted the annual fees and my remaining credit balance is still pending with bank. One year has passed and i have not got neither my Credit balance nor refund of annual fees for the card which i do not possess. 2. I further state that i have not used their...
Complaint comments Read comments [1] Complaint category Banks

Standard Chartered Bank - Pending calls after settle full payments. Chandrasekharan xxx5541

User
 vpcmenon on Jan 7, 2015
2013 June charged annual fee 6741.00 including other charges. July 12128.59 and august 13303.90 paid RS.13304/- No any outstanding and card was closed but Sep and Oct another statements for annual fee and other charges 7474.63 and 8449.82 respectevly I contacted your office regularly and reported this duplication finally Nov statement your office accepted this mistake and reverse the annual charges but your people not cancel the interest and other charges, that amount is acumilated every month now it is more than Rs. 8000.00 Every month I received pending call from your office and I explain all...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - Cancellation of Credit Card - Standard Chartered

User
 parth.sanjeev on Dec 27, 2014
i have a credit card in the name of SANJEEV KHURANA, right now I have not any requirement of this card, and I unable to contact on customercare no. 011-39404444, so please cancel my credit card. My credit card number is 5491 2456 0077 7037. My all outstanding is clear till date. Please send me a reply mail regarding to this cancellation of credit card to my mail id (parth.sanjeev@gmail.com). thanking you... regards Sanjeev Khurana......
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered - Credit Card Documents submitted multiple times - Want the documents back with immediate effect.

User
 Saby_Janet on Dec 26, 2014
(Mail sent to Bank) This is one of the worst experience of my life, wherein the credit card guys were continuously chasing to fill the form inspite of not interested with standard chartered past experience, but still gave a thought of filling the form, details below:- Information available for the form filled:- Standard Chartered credit card reference # 00450000515299, Mewa lal collected the documents twice, filled the credit card application twice. Approval assurity given by Nitesh Kamble (Contact no shared – 9819413812). We are continuously following up with Nitesh Kadam who...
Complaint comments Read comments [1] Complaint category Banks

Standard Chartered Bank - LATE CHARGES & INTEREST CHARGED AFTER PAYING FULL OUTSTANDING

User
 JagadishRatha on Dec 22, 2014
Dear Sir / Mam, I had made the payment for total outstanding of my credit card before due date for statement generated on November but late charges & interest applied on my Card on loan account for statement generated in Dec14. I have made the total outstanding payment in time to my credit card account but I was not aware of paying it separately to Loan on card account. So Late charges & Interest charged to me even after paying the total outstandingly. When I called to customer care & told them no one has informed me about this, they told it has already there in IVR. So requesting...
Complaint comments Read comments Complaint category Credit Cards

Standard Chartered Bank - RECOVERY OF EXCESS PAYMENT

User
 LALIBHAT on Dec 21, 2014
I was compelled to pay in cash of Rs.2468.00 & Rs.612.00 against Credit card no. ************4112 & ************8377 respectively due to your continuous chasing till 20th August 2014, whereas I didn't purchased any articles of same value. Actually I had decided to pay the amount to get escaped from your fake critical trap. I had called to your customer care to close my accounts permanently after paying your demand amount on 24.08.2014. But from the reverse end you had an apology tune for recovering of excess amount and had an assurance to return back the entire amount to my account...
Complaint comments Read comments Complaint category Credit Cards

Standard Chartered Bank - waive off Wrong Bill Charges

User
 rajinder singh1 on Dec 18, 2014
Credit Card No – 4541982334380570 Name of the card holder – Rajinder Singh With very disappointment, I am writing this email to you. My Dining Card ( which is optional with Credit card ) was renewed without even informing me and then handed over to someone else. As per Term and condition standard chartered should communicate when they renew the old card in an email form or over Phone. I was not at all informed about it. And in the month of May 2013 I have changed the Job & current Address(which is not updated with Bank). Then how come the Dining card was handed over to some else. Who signed...
Complaint comments Read comments [3] Complaint category Credit Cards

Standard Chartered Bank - Not receiving NOC for the credit card 5546232901​526763 regardless of desparate effort

User
 subha1469 on Nov 28, 2014
Regardless of multiple emails & follow-up calls to customer care to release the NOC for the closed credit card 5546232901526763 i have n't received any satisfactory response & customer care is not answering to the query being raised over the release of NOC .The impression is that while creating the relationship (Credit card) there were multiple calls from SC but while it comes to customer service to release the NOC there has been no responsbility & ownership lying with anyone from the Senior customer service .I have already forwarded the matter to head.service@sc.com but None seems...
Complaint comments Read comments [4] Complaint category Credit Cards

Standard Chartered Bank - Settlement of Outstanding against card no.5546232908725087

User
 degupta76 on Nov 28, 2014
Dear Sir My balance is Rs. 1300 a against card no.5546232908725087 of Deepak Gupta date. I have sent so many mails to settle my outstanding to the customer care but still not get any positive response from them. Every time they call me on my no 9906251927 to settle extra charges. As i was stuck in Srinagar during flood my car is totally loss and not able to pay amount from Srinagar that time. As the Standard Charted customer care is not responding even not provide me complaint no. Also they block my card two months back. Please help me to settle my outstanding amount of Rs.1300. Regards Deepak...
Complaint comments Read comments Complaint category Credit Cards

Share this page with others

  
  

Recently Discussed

2 days ago
Standard Chartered Bank
Illegal Interest on Credit Card
6 days ago
Standard Chartered Bank
Error in CIBIL reporting
6 days ago
Standard Chartered Bank
Fraudulent Charges levied on my SCB Credit Card (CC) Loan Account
9 days ago
Standard Chartered Bank
Written Off Status on CIBIL Report
9 days ago
Standard Chartered Bank
Monthly statements continue to be generated