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Standard Chartered Bank Customer Care

Standard Chartered PLC

19, Rajaji Salai
Chennai
Chennai District
Tamil Nadu
India - 600001

Customer Care Phone Numbers and Contacts

Phone:3940 4444 / 6601 4444
Phone banking numbers

Ahmedabad, Bangalore, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, Pune 3940 4444 / 6601 4444

Allahabad, Amritsar, Bhopal, Bhubaneswar, Chandigarh, Cochin / Ernakulam, Coimbatore, Indore, Jaipur, Jalandhar, Kanpur, Lucknow, Ludhiana, Nagpur, Patna , Rajkot, Surat, Vadodara 3940 444 / 6601 444

Gurgaon, Noida 011 - 39404444 / 011 - 66014444

Jalgaon, Guwahati, Cuttack, Mysore, Thiruvananthpuram, Vishakhapatnam, Mathura, Proddatur, Dehradun, Saharanpur 1800 345 1000 (For domestic dialing within India only)

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Standard Chartered Bank Complaints & Reviews

Standard Chartered Bank - WRONGLY CHARGED

User
 ybhandoria on May 20, 2015
We had used credit card of standard chartered bank approx ten year back. They had issue me a mediclaim policy without my intimation and deduct the amount from my credit card. Against this issue I had cancelled my credit card and pay the full & final amount to bank by personal visit in ITO branch. They had insured me your case a settle. Please check my phone & camera recording & cash receipt book. I had paid the some amount in cash. I had a very bad experience with standard chartered bank. My personal advice to every one please don’t use standard chartered bank. Please check my phone recording...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - credit card delayed reporting with malafide intentions

User
 sanjeevshahi on May 17, 2015
This is to inform you that few days back I was badly in need of money & I approached my bank for a PL of 1Lac. The loan was denied due to my high unpaid outstanding in a credit card of the said bank (account number 100673191119080)since 27.12.2003 which suddenly started reflecting in my CIBIL on 30.06.2013, now written off, which I am not aware of. I wanted to understand following things from them: *** The said amount is due against which purchase. *** Why this was not brought to my notice in last 10 years? even though I receive frequent calls, mailers from SCB for different products. These...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - credit card issued by Standard Chartered Bank

User
 Gupta Gauri Shankar on May 14, 2015
Dear Sir, I am a seiner citizen and I am 72 years old, This is regards to a credit card issued by Standard Chartered Bank in year 1999, I was happy with the services and later they started charging us the late fees and other charges for non payment of credit card bill on time, which is never happen from my side in last five years, Later I decided to surrendered the card some were in the year 2002-2003, After this I was receiving a call some were 2005/ 2006 from the bank and said this is not the charges but you have spend the money some were by way of shopping etc. I have ask for the...
Complaint comments Read comments [2] Complaint category Credit Cards

Standard Chartered Bank - outstanding payment

User
 Rahul n Prajapati on May 14, 2015
Dear Sir, My self Rahul Prajapati. I am using standard chartered credit card scince last 5-6 years. There is no any due charge during the period. I pay all the payment in time. But last 2-3 month i got sms of due of out standing payment but not shown the actual digit of amount whatever amount show by SMS it pay by check it is my practice.But this time they are apply extra charges on last bill around 3306 RS. i THINK MY OUT STANDING PAYMENT AROUND 1500 rs only it is remaining due to miss communication of SMS. So pl. do needfull in this matter Regards, Rahul Prajapati 9725903909...
Complaint comments Read comments [2] Complaint category Credit Cards

Standard Chartered Bank - My Loan Amortisation

User
 Gnaneshwar on May 12, 2015
Hi, The said bank bought over Barclays with whom I had a personal loan. Stan Chart bank staff make offers and also shows an outstanding amount that is unreasonably higher than their own amortsation schedule that they have shared with me a little earlier. I see they manipulate accounts and silently play with the balances. Also they do not allow a prepayment on the loan account and have been very unhelpful I have the same problem with their credit card accounts. The only way to contact them is thru their call centres of customer support mails. These don't respond correctly. How can...
Complaint comments Read comments [1] Complaint category Loans

Standard Chartered Bank - YOUR EMAIL SHOWING DUES

User
 SUBODH K SHUKLA on May 8, 2015
Name S K SHUKLA PAN No.AXPOS6477L DOB 02/06/1960 Sir I Had a saving a/c at Haddows Rd. Chennai and a credit card with you. During 2010 I had to leave Chennai hence I closed my saving a/c No.426-1-031227-4 and on same day as per the advice of your officer on duty after paying entire dues on my card I surrendered it wit him. He only in front of me cut the card in four pieces and assured that the card and saving a/c matter is over for ever. As I changed my employment I did not use the email id (sks_medispan@rediffmail.com) for very long time. Somehow I visited the id and found this shocking mail...
Complaint comments Read comments [4] Complaint category Credit Cards

Standard Chartered Bank - Personal Loan Closure (LC019911007041742)

User
 RJK1976 on Apr 30, 2015
Refer the above mentioned loan no. pertaining to my personal loan that I had borrowed from Barclays (taken over by Standard Chartered Bank). Loan amount supposed to be disbursed to me was INR 150000/-, however, INR 144000/- was transferred to my account, deducting INR 6000/- in lieu of some insurance(not approved by me) for which I have never got the details till date. When I raised the point with the lady Manager named Norie, I was told that it will be settled at the closure, though I never received any call. Loan tenure has ended in November 2014. I had missed two EMIs of INR 4407/- each,...
Complaint comments Read comments [2] Complaint category Loans

Standard Chartered Bank - Receiving warning calls from bank employee in spite of regular payment of EMI

User
 Pendam Sudhakar on Apr 28, 2015
I P.Sudhakar holding a Loan a/c no: 43005535 since 02/08/2004.I have been paying the loan regularly every month within the stipulated time including last months i.e., March and April, for which i have my account statements.I am having enough money in my account, in spite of this, from past three months the bank has not produced ECS. In return a employee named Mr.Ashraf mob no: 9885863777 called to me black mailing me that he would take legal action against us as he is holding our property papers he can act according his own will. This is extremely insane behaviour on his part and it is crystal clear...
Complaint comments Read comments [2] Complaint category Loans

Standard Chartered Bank - Extra EMI added in My Credit Card Bill, This is Wrong

User
 Tyagi14 on Apr 27, 2015
Respected Sir, Extra EMI added in My Credit Card Bill, This is Wrong. Please, correct it. Otherwise, I will have to close the card. please find attach Correction Bill Details Copy & 3 Month SCB Bill. NARENDRA KUMAR TYAGI Credit Card No.: 5546 2329 0334 7309 with Regards NARENDRA TYAGI Mobile-9990753336...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - Repeated Calls for Personal Loan

User
 mukeshagarwalca on Apr 24, 2015
Dear Sir / Madam, We are getting repeated calls from M/s Jagan Associates, By Mr.Vinod, Mobile No 8885012832, offering unsecured loans from 2 lacs to 200 Lacs, despite saying we dont need, they are calling and telling my staff that I have asked them to contact and forcing them to transfer the call to me. I am a Chartered Accountant, use to be busy. But these people are troubling us every day. Kindly look into the same....
Complaint comments Read comments [1] Complaint category Other

Standard Chartered Bank - PL status - Top-up loan

User
 viswanathankg on Apr 20, 2015
HI, This is a long story of my PL with standard charted bank, one of your PL executive called me on 28th of March’15 asking for top-up in my existing PL since I also had some emergency I said ok, then she said once the EMI is debited on 5th of April’15 she will collect the document s and process the loan. The offers promised to me was Rs.999/- processing fee, Zero pre-closing charges and Last month EMI waver. Since the system update is happened only on 7th April’15, only then she could take the final amount of the old loan. The documents were collected on 8th of April’15, She said...
Complaint comments Read comments [1] Complaint category Loans

Standard Chartered Bank - Misleading customer by acting differently in same matter

User
 DebSarkar on Apr 9, 2015
I found below transaction logs in my credit card net banking: 06/04/2015 B2SERVICE TAX & CESS @ 12.36% INR61.80 DR INR61.80 06/04/2015 B2OVER LIMIT FEE INR500.00 DR INR500.00 Previously when my credit limit was low, it didn't allow me to pay over the threshold limit and used to give alert if I wanted to cross the expense limit.Now, I am not sure why this card is allowing me to cross my credit limit without informing me and charging me extra amount.How come a customer can know that bank will accept to cross the credit limit by customer when previously it was rejected several times. Please...
Complaint comments Read comments [2] Complaint category Credit Cards

Standard Chartered Bank - Credit card Issue

User
 viveksingh109 on Apr 3, 2015
I am unable to register my new Standard Chartered credit card online. Now when i am trying i am getting error that i already have a active account. they never bother to check neither called to to cross check as it seems to be issue with profile mismatch. i call multiple time but they transfer the call from one team to another. pelase contact me on 9841196175...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - Credit Card delay and misleading resolutions

User
 Ashwini GB on Mar 30, 2015
This is in regards to communication with you Ref :03/15/061932/SP/CRD and 03/15/069310 /SP/CRD. Credit card was dispatched to updated mailing address however i was unavailable to receive which was returned to you guys. At the final end, am just requesting to revert to my home branch account where i would be able to collect it. But, one of your representative misleading me to go through new verification process again which is unreasonable. i do not understand how you come up with new reasons to do it again and again. Its been about 2 months that am going through hell lot of procedures. Kindly...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - Chennai Corporation Property tax payment

User
 Bach on Mar 30, 2015
I made a payment of Rs 1540/ by using my credit card . After submitting the OTP payment whichch was stated under process, after seven mionutes, I got the information in gateway that process failed and asked to contact pgsupport. But II received SMS in mymobile after the message of OTP, "Thank you for usingStanChartcard XX1567 on 30.3.15 for Rs 1570.33."' Kindly reply to my mail bach_m2000@yahoo.com....
Complaint comments Read comments [1] Complaint category Municipal Corporation

Standard Chartered Bank - WITHOUT ANY USE COMPANY BLOCKED MY PAN NO AS A DEFAULTER

User
 vsatya468 on Mar 30, 2015
DEAR SIR, MY NAME IS V SATYA FROM AHEMEDABAD I WAS TAKEN FREE CREDIT CARD FROM SCB ON 07/2011 DURING THAT THEIR IS NO ANY TRASACTION IN THIS CREDIT CARD, CREDIT CARD NO : 5546232906699524 EVEN I HAVE NOT BROKEN SEAL OF PIN THOSE ARE RECEIVED THAT TIME, REF NO : 000292 & 000569 ( SCB TITANIUM CARD ) PHYSICAL CARD NO 5546 2329 0669 9524 ONLY BUT I HAD RECEIVED TWO PIN OF TWO DIFF CREDIT CARD NOW OTHER BANKS ARE REFUSING TO TAKEN ANY LOAN ACTIVITIES DUE TO ABOVE ISSUE. MATTER IS MOST URGENT MY PHONE NO: 7769997328...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - Credit card issued by Standard Chartered Bank in year 1999

User
 kkgupta29 on Mar 28, 2015
Dear Sir, This is regards to a credit card issued by Standard Chartered Bank in year 1999, I was happy with the services and later they started charging us the late fees and other charges for non payment of credit card bill on time, which is never happen from my side in last five years, Later I decided to surrendered the card some were in the year 2004-2005, After this I received call from the bank and said this is not the charges but you have spend the money some were by way of shopping etc. I have ask for the proof, were and what is the amount I have spend by (charges slip amount/...
Complaint comments Read comments [3] Complaint category Credit Cards

Standard Chartered Bank - Credit Card No - 5546232903542602 Wrong product applied my card and closed it without informe.

User
 itsunsolaris on Mar 27, 2015
Hello Sir, I have the code from 2013 and the card is free for one year, I am not interested but forcefully customer raised the request, Ok, I got the card after some time If I am not using the card then I need must be close it. so I have called the customer card no and close it. Recently I have raised applied one credit as for the my need, then I got the update that my cibil score is not good, I have bought the report and check it, then I found the score is less by SC Bank, SC bank is showing 7, 533 is pending status, I am little bit confuse here, I have closed the card writhing 1 year,...
Complaint comments Read comments [2] Complaint category Credit Cards

Standard Chartered Bank - Balance Decuction !!!

User
 Anupamk on Mar 26, 2015
This is to inform you that yesterday, I recharged my wife's UNINOR number 9125808716 with Rs.70/- but unfortunately balance was deducted from my SC Account No. 53010885352 and recharged not done. The Transaction date time is March 25, 2015 at 06:40 PM. As per my mobile operator, they said check with your bank. So, Request you to kindly resolve this issue and reply me back ASAP. Thanks & Regards Anupam kumar mishra SC Account No. 53010885352 Mobile No. 9971005387...
Complaint comments Read comments [1] Complaint category Banks

Standard Chartered Bank - (Card No.4622 7153 5157 1180) REQUESTING FOR WAIVED OF EMI FOR RS.3219.63

User
 tridipnath on Mar 23, 2015
Kind Attn : Mr.Nilufer Mullanfiroze, GeneralManager- Retail Banking Products Sir, I have gave you a mail on 13.03.2015 regarding the below mentioned matter, but no answer/reply I have received tilldate. I, Shri Tridip Nath residing at R/AB6, Raghunathpur, Kolkata-700059, Mobile-9331080584 maintaining Platinum Visa Credit Card of Standard Chartered Bank (Card No.4622 7153 5157 1180) for last five years. Whenever I used my Credit Card, I make the payment within due date and also annual fee within time. I am a valuable customer in your Bank and maintaining good fruitful relationship with your...
Complaint comments Read comments [1] Complaint category Other

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