Standard Chartered Bank Customer Care

Standard Chartered Bank Customer Care

Standard Chartered PLC

19, Rajaji Salai
Chennai
Chennai District
Tamil Nadu
India - 600001

Customer Care Phone Numbers and Contacts

Tollfree:
1800 345 1000
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1800 345 5000
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Phone:
+91 11 3940 4444
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+91 11 6601 4444
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Help Centre

Contact Details

ATMs & Branches

New Delhi - Punjabi Bagh
30 Central Market, West, Punjabi Bagh, Delhi 110026

Mumbai - Andheri
View More Information...
Satisfactory Rating
6%
Complaints
1099
Responses
242
Resolved
9
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Standard Chartered Bank related photos (72)

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Standard Chartered Bank Customer Care related pictures (72)

Standard Chartered Bank Complaints & Reviews

Standard Chartered Bank — Fake Transaction on my standard chartered credit card

 Akhilesh Shandilya on Feb 6, 2016
This is to inform you that three unauthorized transactions have taken place on my Standard chartered credit card no. 5546232908483323 in early evening of 01-02-2016 detailed with merchant names as Under :

1. Venkateshwara wines Bangalore IN - Rs 10000/-
2. Venkateshwara wines Bangalore IN - Rs 10000/-
3. SHELL R K R Enterprise Bangalore IN - Rs 10286.25/-

The said card is still in my possession and I immediately blocked the card with standard chartered customer care in 01/02/2016 evening itself vide ref no. 20162006429 and raised dispute on above transactions....
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — Credit card payment

 raveepisini_28 on Feb 5, 2016
My name is Raveendrakumar Pisini, I used to the SCB credit card between 23/11/2004 to 10/11/2005. The credit card number 0300 xxxx xxxx 1211 and card ending with 5326.

I cleared all the credit amount to SCB credit card and closed. But don’t know what is exactly issue with these.The bank generated statement on 9 december 2005, with outstanding amount of 3173.00, If you look in the statement I made the previous balance payment of 6, 600 out of 7, 500. Because of 900 rs late payment charges and request credit card team to revesrse the amt. They agreed for it. After in Dec 2005,...
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — Home loan documentation not received

 rahulagenius on Feb 3, 2016
Its been a month now but i have not received the documentation after the home loan got disbursed. No one is taking any responsibility. I have submitted my original documents to bank but i dont have any written acknowledgement or confirmation from the bank regarding same. No documentation at all is received. Moreover they are not registering my complaints giving the reason servers are down. I am sending mails to customer care but again no satisfactory reply. Address proof documents in marathi language are not accepted. So many issues because of which i am suffering a lot....
Complaint comments  Read comments Complaint category Banks

Standard Chartered Bank — Loan offering but then getting into obscene and abusive language

 Vineet Abrol on Jan 27, 2016
This person calling from Delhi as a marketing sales person for selling loan from standard chartered bank as told by him from this no. 09711957547. Talking with abusive and obsence language. This person needed to be taught a lesson as to how to talk to women. I have also lodged a complaint with police....
Complaint comments  Read comments Complaint category Loans

Standard Chartered Bank — Credit card outstanding ndr 290809017

 himanshj on Jan 27, 2016
Hi Team,

Standard Chartered bank is threatening me for a settled account of mine in Sep 2009. There agents call me and tell me that they are calling from Court and all rubbish.

I was having a credit limit of INR 20, 000, which was settled in INR 18000.00 on 29th Sep 2009 via letter NDR290809017.

I have this original letter with me and now they have not closed this in their books and showing an O/s of INR 5 LAC.

Need your help to get rid off from the harassment of this bank which is badly impacting me.

Regards...
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — Amount not received from axis bank atm, but is deducted from my standard chartered bank account

 dayalchandra on Jan 27, 2016
Sir
My self Dayal Chandra Phulara. on24th December 2015. I use my Standard Chartered Bank ATM card at Vth pusta, Gamri Road, Delhi-110053 at Axis bank ATM. at that time, I received successful transaction massage on my Mobile from standard chartered Bank but I was not get cash from ATM the amount is Rs 10000. There after I gave a complaint in my Standard Chartered bank customer care. But After 10 Days They replied me on 5-Jan 2016. As per their reply, my transaction is valid and after that I again requested for seeing CCTV footage for verifying transaction. But there is no action taken by...
Complaint comments  Read comments Complaint category Banks

Standard Chartered Bank — Balance refund of my deducted amount through axis bank atm

 dayalchandra on Jan 27, 2016
Sir
My self Dayal Chandra Phulara. Date24th December 2015. I use my Standard Chartered Bank ATM card at Vth pusta, Gamri Road, Delhi-110053 Axis bank ATM. at that time, I received successful transaction massage on my Mobile from standard chartered Bank but I was not get cash from ATM the amount is 10000. There after I gave a complaint in my Standard Chartered bank customer care. But After 10 Days They replied me on 5-Jan 2016. As per their reply, my transaction is valid and after that I again requested for seeing CCTV footage for verifying transaction. But there is no action taken till day...
Complaint comments  Read comments Complaint category Banks

Standard Chartered Bank — Credit card fraud transaction and bank irresponsible

 satishssbe on Jan 27, 2016
Today i had 3 continuous fraud transaction of 10K each. I am in Bangalore but transaction happened in Mumbai. I called SC and got the card blocked immediately. When i called customer care they said they will take complaint only after 48 hours and investigation will happen for 45 days. I dont know why are they not ready to take any complaint till 48 hours. They say they will get transaction reference number only after 48 hours which is not acceptable. So till 48 hours if the transaction slip or bill is lost then we have to pay. So this is game played by SC. Today when i reading this forum i can see...
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — Payment settled but not update cibil records

 nallasanthosh on Jan 24, 2016
Hi, I have settled my full and final settlement with bank and even today i have the proofs and when i call the bank they are also saying that the amount is zero but when i checked in my cibel then still there is an outstanding because of shaul finance which SCB had his agency to them.
They are asking to call them which they never hear need help....
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Credit Card — Manhattan credit card from standard chartered cheats

 chat2amit on Jan 22, 2016
ON 31ST DECEMBER 2015 I HAD SPOKEN TO A CUSTOMER EXECUTIVE: REQUEST NO 201512171906 WHERE I WAS TOLD EXCESS AMOUNT OF
I again spoke to standard chartered card helpline: Complaint no: 20151205237650 (given BY Standard Chartered Bank): 5TH DECEMBER, with below excess amounts on my cards blocked with standard chartered BANK.

Excess Amount Rs 994.57 on card no: 4541982337171398,
Excess amount Rs 569/- on card no 4541982337171398
Excess amount 1420.14/- on card no 4541982337132102
Excess amount of 994.57- on card no 4541982337160474

13TH JANUARY:...
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — Fraudulent deductions and billing related.

 prem kumar sharma on Jan 19, 2016
Unnecessary Charges and Late Fines by SCB Credit Card No. 5491245600721704 (prem kumar sharma)

Hi, I have a big issue with billing of Standard Chartered Bank Credit Card. I got Bajaj Finserve Standard Chartered Bank in 2012. I used the card for several months without any issue by making the payment on or before time. I contacted customer care for reversal of the annual charges as the representative told me at that the C/Card is free for life time and they also reversed my annual charges by seeing my good past payment record. in the meanwhile i received several call for availing personal...
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — Cancellation of credit card for standard chartered

 Pradeep Yajaman N on Jan 18, 2016
To,
The manager
Credit card dept.

Sub: cancellation of credit card.
Or
Reversal of annul fee.

Respected sir,
I am having credit card of your bank card no - 4541 9823 3460 3146 i request to cancel the annul fee or cancel my credit card.

Ref :
Card no- 4541 9823 3460 3146
Name - pradeep yn
Expr date- 02/18
Contact no - 9035290941/08026754297

Thank you,
Pradeep yn...
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — Answer [Resolved]

 kanan mohan on Jan 16, 2016
I got a mail from Standard Chartered Bank . They are asking me to pay the money to change the Pounds into Ruppes.Should i believe it or not.Please help us to find whether it is true or scam.My contact E-mail:- kananmohan0@gmail.com...
Complaint comments  Read comments Complaint category Other

Standard Chartered Bank — Manhattan standard chartered card not refunding money complaint no 20151205237650

 chat2amit on Jan 12, 2016
I gave the above complaint in lieu of around 3970/- excess balance with standard chartered credit cards which i closed as per final month statements as on december 30th, complaint no: 20151205237650. Despite multiple reminders and complaints, i have not received 4 drafts due from 4 cards closed on my account. The 5 days TAT has also passed away and standard chartered manhattan card team continues to be lazy, inethical in paying back my excess. I am forced to complain this on Banking ombudsman, and on consumer protection forum, to claim against harassment and that standard chartered is not...
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — Irrelevant interest charges are added every month to my credit card, since 6 months

 drvhmn on Jan 11, 2016
In the month of Jul-2015 statement, Interest was charged to my credit card, which was Irrelevant. I informed the same to customer care executives, Nodal officer and Principal Nodal officer, but there is no response at all. Even I have sent many emails but there was no reply at all. From past 6 months Irrelevant Interest charges are added to my credit card account. I am sending emails almost every month since then but there is no reply at all..Please resolve this is as high priority....
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — Non closing of De mat accounts

 rcdandona2016 on Jan 8, 2016
Demat accounts in the name of my family members along with other accounts for DE mating our family share scrips client iD21885140 first Holder Anurag Dandona joint with Meeta Dandona Client Id 21924292 Savita Dandona Jointly with Meeta dandona. in both account Meeta dandona is the 2nd holder. In the opening form with Standard Chartered Bank. unfortunately the bank wrongly spelled the name of Meeta as Neeta and. Although we did not notice the wrong spelling of the 2nd HOLDER. Due to certain reason we intend to close these account and have opened the accounts with the HDFC bank . we have requested...
Complaint comments  Read comments Complaint category Banks

Standard Chartered Bank — Regarding cash back for manhattan card

 saurabh10816 on Jan 7, 2016
I am bought item from riliance retail and i am getting cashbank in 2014 but in 2015 they said same firm is not registered in NCC means they will not give cashback. name--saurabh agrawal mobi, number --9975069108...
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — Non receipt of monthly statements of my manhattan credit card

 Ganesh VS on Jan 6, 2016
You have totally stopped sending statements against my manhattan carrd no 4541 9823 3470 3367 deliberately so that u can charge interest for late payments. I have repeatedly told your customer care and executives of this but no action taken whatsoever. Evertime after expirry of the due date of payment, on my complaining they send a duplicate statement and then late fees and interest is charged. This is ridiculous and Im ashamed to say that a bank like yourrs indulges in such cheap trricks to make money. Till today I have not received statement of december 2015...
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — Fraud Transactions bank forcing and making liable to pay amount

 aaw28 on Dec 31, 2015
I have standard chartered manhattan credit card. ( card ending with 2421 ) i am using it from more than 3-4 years. I use it regularly and make outstanding payment on time also. But on 9th november my card was with me and i was at home still someone had made duplicate card and used several times at petrol pump by physical swipe. As it was midnight so as in sleep could not be aware of received sms of fraud transactions taken place. But at around 6.30 a.M i observed these sms and immediately called standard chartered manhattan credit card customer care and blocked the card. After then transactions...
Complaint comments  Read comments [1]Complaint category Credit Cards

Standard Chartered Bank — Not letting for a smooth Pre-closure of a personal loan

 anilshivaram on Dec 31, 2015
For the pre-closure of my loan .I Issued two cheques one of Canara Bank and other of HDFC Bank . I repeatedly called every day, mailed every day to check the status and no body provided me any update . So I had to discover myself from HDFC bank that cheque was not honoured because of mismatch in words and numbers. After that I followed up SCB everyday with calls and emails for 20 days . Then was allotted a person to address me. After discussing with the bank person I issued a citibank Online DD, have shared the details of the DD with SCB and since then i am requesting for an update on the...
Complaint comments  Read comments Complaint category Loans

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