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Standard Chartered Bank Customer Care

Standard Chartered PLC

19, Rajaji Salai
Chennai
Chennai District
Tamil Nadu
India - 600001

Customer Care Phone Numbers and Contacts

Phone:3940 4444 / 6601 4444
Phone banking numbers

Ahmedabad, Bangalore, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, Pune 3940 4444 / 6601 4444

Allahabad, Amritsar, Bhopal, Bhubaneswar, Chandigarh, Cochin / Ernakulam, Coimbatore, Indore, Jaipur, Jalandhar, Kanpur, Lucknow, Ludhiana, Nagpur, Patna , Rajkot, Surat, Vadodara 3940 444 / 6601 444

Gurgaon, Noida 011 - 39404444 / 011 - 66014444

Jalgaon, Guwahati, Cuttack, Mysore, Thiruvananthpuram, Vishakhapatnam, Mathura, Proddatur, Dehradun, Saharanpur 1800 345 1000 (For domestic dialing within India only)

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Standard Chartered Bank Complaints & Reviews

Standard Chartered Bank - waive off Wrong Bill Charges

User
 rajinder singh1 on Dec 18, 2014
Credit Card No – 4541982334380570 Name of the card holder – Rajinder Singh With very disappointment, I am writing this email to you. My Dining Card ( which is optional with Credit card ) was renewed without even informing me and then handed over to someone else. As per Term and condition standard chartered should communicate when they renew the old card in an email form or over Phone. I was not at all informed about it. And in the month of May 2013 I have changed the Job & current Address(which is not updated with Bank). Then how come the Dining card was handed over to some else. Who signed...
Complaint comments Read comments Complaint category Credit Cards

Standard Chartered Bank - Not receiving NOC for the credit card 5546232901​526763 regardless of desparate effort

User
 subha1469 on Nov 28, 2014
Regardless of multiple emails & follow-up calls to customer care to release the NOC for the closed credit card 5546232901526763 i have n't received any satisfactory response & customer care is not answering to the query being raised over the release of NOC .The impression is that while creating the relationship (Credit card) there were multiple calls from SC but while it comes to customer service to release the NOC there has been no responsbility & ownership lying with anyone from the Senior customer service .I have already forwarded the matter to head.service@sc.com but None seems...
Complaint comments Read comments [4] Complaint category Credit Cards

Standard Chartered Bank - Settlement of Outstanding against card no.5546232908725087

User
 degupta76 on Nov 28, 2014
Dear Sir My balance is Rs. 1300 a against card no.5546232908725087 of Deepak Gupta date. I have sent so many mails to settle my outstanding to the customer care but still not get any positive response from them. Every time they call me on my no 9906251927 to settle extra charges. As i was stuck in Srinagar during flood my car is totally loss and not able to pay amount from Srinagar that time. As the Standard Charted customer care is not responding even not provide me complaint no. Also they block my card two months back. Please help me to settle my outstanding amount of Rs.1300. Regards Deepak...
Complaint comments Read comments Complaint category Credit Cards

Standard Chartered Bank - Not Recieved My credit Card

User
 ethan on Nov 27, 2014
I got a message from a service delivery boy on 15th Oct 2014 for collecting my credit card but i was not able to collect it that time after that i called him but he said the card is not with him so i want to know where the card is right now.Is it with bank or courier company which delivers it....
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - Kuch Bhi On EMI : Fraud

User
 tushars2001 on Nov 22, 2014
Communication ref number: KMM18941384V99009L0KM I have been using Kuch Bhi On EMI since long. I have couple of transactions that I want to use this option in current month. But I'm NOT able to do so. I tried calling customer care and getting completely non-sense reply. As per customer care guy: "You have that option in your online account but you don't have that offer" I'm using this option so long and I plan my transaction that way. Suddenly I'm not able to do so, without ANY communication???? If this option is not there then I won't do the transactions that needs this option and...
Complaint comments Read comments [1] Complaint category Banks

Standard Chartered Bank - imposing late fine

User
 hiam on Nov 21, 2014
card no 4622715354656525. As per the statement, full demanded amount rS 11788.40 has been paid through net banking on 5th Nov'14 FROM hdfc BANK where the due date of SCB was 6th Nov'14. The amount got debited from my account on 5th itself. Bank has penalised late fee Rs 700/-. Lodged my concern with Customer care phone no. Today received a sms my request for reversal is regretted by bank.Failed to understand, why the bank has behaved contrary to their goodwill. Please resolve my request immediately or else I would prefer to report to RBI grievance cell and confirm it. Hiranmoy Datta 9830203743...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - credit cards application rejected with out of any reason .

User
 nesarahmed on Nov 10, 2014
Dear sir I'm applying for standard chartered bank credit card for 19/09/2014 with all documents submitted. But my application for rejected With out of any reason. This Reference number is #CC8M38R8EA. Nesar Ahmed Mobile No. 983100298 83E/1B/H18, BELGACHIA ROAD. P.O BELGACHIA KOLKATA NEAR, Zarina Maiden kolkata 700037...
Complaint comments Read comments [2] Complaint category Credit Cards

Standard Chartered Bank - Imposing unnecessary charges of interest on credit card bill

User
 akhil jain153 on Nov 3, 2014
I have acredit card of Standard Chartered Bank (Credit card number-4622735450074480).InJul/Aug-2012 I was out of bill India and I did not receive any bill or sms during that period so I was unable to pay the bill in that month. Then after coming back I got bill and Irequested to standard chartered customer care executive towave off that charge as a customer gesture then I did not get anyresponse. After that I sent an email for the same and also request to stopimposing the interest and late fee charges then they wave off only Rs. 300 Rs. (approx.) in comparison to Rs. 2178 and by that time I made...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - Call for outstanding dues after 10 years!

User
 s.venkateshwar on Nov 2, 2014
Hi, I had chose to close the SCB card in 2004 and surrendered the broken card as well. One fine day this month, in 2014, I am getting a call to my corporate number ( since I hold a salary account with SCB ) telling me that I have outstanding due on my old credit card! I was shocked and surprised to hear this. Now I understand, why people always warned me to stay away from this bank. Irony is, for all these years, neither has my home address changed, nor my landline number. Why have they not contacted me so far ??? I am not sure why they have slept on this for 10 years and waking up now to...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - Credit Card Misuse

User
 abray027 on Oct 31, 2014
My Credit card was renewed without even informing me and then handed over to someone else. I guess standard chartered should communicate when they renew the old card in an email form. I was not at all informed about it. I have been in USA for last four months and pursuing my higher studies. Then how come the credit card was handed over to some else. Who signed to receive the card or the courier people took it ! The card has been used cruelly. Please help me out . I didn't receive any email on the day the card was used. Directly received the global statement showing up all the fraud-ant use of...
Complaint comments Read comments Complaint category Credit Cards

Standard Chartered Bank - Home Loan increased without intimation & not giving the genuen reason

User
 mehtarajkumar on Oct 29, 2014
I have taken a home loan from Standard Chartered Bank at a "Floating interest rate" more than 11 years back. The interest rate has increased considerably many times. I started at almost 9% but as of now my rate of interest 13.5+ %. When the current rate of interest of Standard Chartered Bank in 10.15%. I have take loan from 2 banks at a time one is from Standard Chartered Bank & other is from Corporation Bank both amount was 9 lac from each bank I was think to close my loan account so when asked the final amount from both bank i found was Standard Chartered Bank due is 737000/- where corporation...
Complaint comments Read comments [1] Complaint category Banks

Standard Chartered Bank - Very Aggerssive & Rude Collection calls to Senior Citizen which has caused him mental problems

User
 Vyas_kanika on Oct 24, 2014
Hi All, I Kanika Vyas am writing on behalf of my Father Mr. Harsh Vyas who is credit Card holder of Standard Chartered and is a senior citizen. This is a complaint against your renowned bank credit card division collection agencies.I am really disappointed rather shocked to hear the way your collection agents deal with a senior citizen like him. They just do not have respect that how should one should be speaking to an aged fellow like my father. The issue is whenever he gets a call from collection agents; they speak very rude to him and post which he goes into a mental trauma. The way these...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - Amount deducted no benefits received

User
 S1vb2pm3u on Oct 24, 2014
Dear team, This complaint is regarding my credit card ending with 8582. I filled an online form and paid the fees of Rs 280 using StanChart Card. That payment failed on the website but StanChart deducted 280 Rupees from my account. I called customer care people but they said that they can't do anything since the amount has already been Claimed by the website. Now what should I do when even bank can't do anything. Regards, Shiv Kumar 9650416337 Shiv110686@gmail.com Registered mobile number is 9027093046...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - personal loan eligibility

User
 sriraksha on Oct 23, 2014
Gmail Google+ Calendar Web more Sent Mail Re: Personal loan applicatil-20141021674878-worst customer service by STANDARD CHARTERTED BANK S Sriraksha Sridhar to head.service@sc.com, nodal.officer@sc.com, principal.nodalofficer, +1 1 hour agoDetails Hello again, I got the below msg from your bank, when I called up phone banking I got a plain answer that my loan is rejected because my salary is not 30k!!! To listen to this kind of a non-courteous statement you asked me to call up phone banking??? Instead you should have replied to my mail saying "we don't care about any of customers...
Complaint comments Read comments [1] Complaint category Loans

Standard Chartered Bank - Gift card

User
 ganesh10042251 on Oct 21, 2014
I was using Stan Chart Credit card, some how I lost my card and I blocked it immediately. Also at same time I asked for new card, but that card was not delivered for 3 months and it was just roaming from bank to courier and courier to bank. No one form the bank was bothered to ask me about the delivery of card. Bored from such lethargic attitude I ask them to cancel the credit card. Moreover at that time no one inform me about reward points redemption and told me that if you want to redeem the points you will have to accept the credit card, but through series of chain mails and argument's finally...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - Getting calls to pay annual fees

User
 yashraj26 on Oct 21, 2014
Hi,
I have used standard chartered bank credit card. I told them to cancel my credit card account several times over phone, but they didn't. From last 2 years, i am not using standard chartered bank credit card. Even they are calling me to pay the annual fees. Now even after 2 years, they have not closed my account. Please tell me the procedure to tackle this caes.

Thanks,
yash...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - block my credit card

User
 Rajashekaragilan on Oct 20, 2014
i have credit card from standard chartered bank which is taken in the year 2012. credit limit is 20000 only. In that I have purchased something and drawn some money also. Ist month I have paid the due amount through cash. and for 2nd month they have deducted for Rs.8000/- for some insurance without my concurrence/ signature. Immediately I asked them to stop the insurance, becuase I am working for central government office I am getting everything through of office itself. After so many reminder also they didn't do anything. Then I stopped payment. Now I would like to stop /block my credit card ....
Complaint comments Read comments [3] Complaint category Credit Cards

Standard Chartered Bank - Pathatic Service from SC Bank

User
 naveenmishra1986 on Oct 20, 2014
I am receiving messages that credit card payment overdue and this is happening since from last 4 months and best part is I never used the card. I contacted so many times t bank (Email / Phone), they said will fix with 3 days, but 3 days never happened yet. I am really frustrated by the service of SC Bank....
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - Poor service for damaged gifts received from credit card points redemption

User
 Parag Panwala on Oct 16, 2014
I redeemed some of my Standard Chartered Credit card points for an electric kettle from the online rewards portal of standard chartered bank Indian website in the month of July, 2014. When I received the kettle the lid was damaged. This I brought this to the notice of the bank by registering a complaint, The resolution they provided was the kettle merchants contact details and asked me to contact them. I did as per their suggestion (I had to contact the merchant and they in turn gave me their outsourced service centres number) and after about 15 days of contacting the service centre, they visited...
Complaint comments Read comments [1] Complaint category Appliances

Standard Chartered Bank - Financial Charges

User
 gaurkua on Oct 14, 2014
I purchased a TV on EMI in July this year. I paid the July EMI amount in August along with my credit card bill together and bank then transfer the EMI amount to the EMI account automatically. So, i did the same last month also but the EMI amount wasn't transfer which attracts financial charges on my EMI account. I launched a complaint against that also but they didn't reverse the charges. Kumar Gaurav 9953026915 yougaurav@gmail.com...
Complaint comments Read comments [2] Complaint category Credit Cards

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