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Standard Chartered Bank Customer Care

Standard Chartered PLC

19, Rajaji Salai
Chennai
Chennai District
Tamil Nadu
India - 600001

Customer Care Phone Numbers and Contacts

Phone:3940 4444 / 6601 4444
Phone banking numbers

Ahmedabad, Bangalore, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, Pune 3940 4444 / 6601 4444

Allahabad, Amritsar, Bhopal, Bhubaneswar, Chandigarh, Cochin / Ernakulam, Coimbatore, Indore, Jaipur, Jalandhar, Kanpur, Lucknow, Ludhiana, Nagpur, Patna , Rajkot, Surat, Vadodara 3940 444 / 6601 444

Gurgaon, Noida 011 - 39404444 / 011 - 66014444

Jalgaon, Guwahati, Cuttack, Mysore, Thiruvananthpuram, Vishakhapatnam, Mathura, Proddatur, Dehradun, Saharanpur 1800 345 1000 (For domestic dialing within India only)

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Standard Chartered Bank Complaints & Reviews

Standard Chartered Bank - Your recent communication with us (KMM18000040V39016L0KM)

User
 Sanjeevsan3 on Jul 11, 2014
Dear Sir, I have never stop any EMI payment of Credit Card Loan which was provided by bank based on my regular timely payment at the time of last payment they have charged me life time card renewal fee (which should be free as per there earlier commitment) and adjusted my EMI payment against that and asking me for EMI payment again. I have refuse to pay than they have posted wrong Rs. 49806/- as on 07.03.12 (including billing amount Rs. 2692.29 and later on interest on it on my CIBIL Credit report). After my regular follow up / reminder still they are asking for payment instead of...
Complaint comments Read comments Complaint category Credit Cards

Standard Chartered Bank - regarding annual fee

User
 raja1008k on Jul 10, 2014
I, rajesh kumar, am complaining that you have charged me annual fee . As I know that your representative had told me that if i spend more than 60000 rs. per annum you will not charge annual fee . but you have done this without sending me any hardcopy of my statement raja1008k@gmail.com mobile no. 9136235851 card no.5491245600064105
please consider positively for better relation
yours faithfully
rajesh kumar...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - Regarding Annual charges fee of credit card

User
 Sagar Parida on Jul 9, 2014
Hi, At the time of taking the credit card they told me that this card is valid for only one year and if I insist to keep it for one more year then i have to pay annual charges. In this case I didn't make any call or mail to extend my validity. But they are saying that you have to pay annual charges which is charged by them without my information. I dropped mail for revert back of annual fee and cancellation of card as suggested by their customer care executive . But they are saying that they can not cancel the charges or card . This is very serious issue as these are being charged...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - I am getting payment bill for noticed by emails, sms and online account for the scb card, which the credit card ( ends with 2323) am not using

User
 udhayadi on Jul 6, 2014
I have salary account scb... they provided one free card... Already they were charging unnecessarily for my credit card...even if I made full payment. They added one more credit card account ends with 2323 in my account... without my knowledge... I am getting payment bill for noticed by emails, sms and online account for the scb card, which the credit card ( ends with 2323) am not using... I called their call centre and asked to cancelled their card in the beginning itself. Now They added annual fee with interest for that every month. Why Should i pay them for the credit card, am not using..? What...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - Credit card no:4196 0749 4002 4277 payment not halted

User
 prabhu.129@gmailcom on Jul 4, 2014
Dear Sir/madam I'm holding credit card with your bank for more than 3- 4 year and none of my payment got missed so far... But the payment of rs 29005.00 which i made thru SBI Net banking on 01.07.14 has not hitted u yet & still showing outstanding.. i had made two payment on same day of rs 10077 &29005.00 on same day but out of which 10077 is alone sucess... i would like to know status some of the details for ur ref as follows NAME PRABHU B S A/C NO 33024657851(from which i have transfered) ref no IGW2823299(internet ref no generated by SBI) Ph no 09841202861 email id...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - Home Loan - Delays & Wrong Communication

User
 shibu.shivanandan on Jul 4, 2014
Very pathethic customer service by the bank...no one in their customer service teams knows any answers...everything gets delayed by 24 - 48 working hours. they delayed my loan closing by almost a month. first there was a delay in sending the fore-closure letter, which was the bank's fault, I had to pay extra interest money & now they are not even closing my loan....
Complaint comments Read comments [1] Complaint category Loans

Standard Chartered Bank - Unethical Demand for Annual Fees- (KMM17928448V93047L0KM)

User
 deepakgupta1985 on Jul 3, 2014
Hello Team, This is Deepak Gupta, has been using the Standard Chartered Credit Card (5546232903478401) from last one year. The bank offered this card to me free of cost with no annual and joining charges. However, without any prior intimation or call, they have added about INR750 rupees as an annual payment in my current credit card statement. Also, when I mailed the bank credit card customer care team regarding this and requested them to please close the card and levy the fees, they asked me that they have no communication that the card was offered free of cost. Moreover, I need to this fees....
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - Harassment from Standard Chartered Bank

User
 sharda2014 on Jul 2, 2014
I am receiving frequent interval calls from Standard Chartered Bank Call Center. The lady is asking that your husband is taken loan in 2003 and did not paid back. Loan amount is Rs.9000/- and present payment is Rs.300000/-. Asking me to "bring 9000/- principal amount I will adjust and close the loan".
My husband had a credit card in 2002 and he has not having any credit balance and he has closed this card within short period before going abroad. At present the lady from the call centre frequently calling to my office number after I block my personal mobile number. She even call...
Complaint comments Read comments [2] Complaint category Loans

Standard Chartered Bank - Stay away from this one

User
 amitatmca on Jul 1, 2014
Hello Sir,

I am writing this on behalf of my father “Mr. T P Saxena”, who had credit card # 5543 7873 8027 8189 from SC in year 2004-5. Due to some un-disclosed charges in year 2004-5, He didn’t wanted to use this SC card and had closed this account and had made the payment. The closure application was submitted to your Ahmedabad branch (Mithakhali) and as requested by your officer, card was cut in pieces and scrapped immediately. We have not received any statement / payment due demands since then.

But to our surprise, my father’s( T P Saxena)...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - Indirect extortion attempt by Standard Chartered Bank

User
 prashantjain99 on Jul 1, 2014
We have never defaulted on any payments and have always made FULL payments towards the credit card use. We are very discplined with our payments and card usage. The Bank made mistakes in their credit card "system charges". They agreed to reverse the charges but did so only partially. They left Rs. 79.38 as not reversed in their 18/10/2005 statement. Just a few days back we were shocked to discover that they have made a wrong report to CIBIL.

When we provided them the details of card use made by us and our payments in full, they claim that "the
total outstanding...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - Cancellation of Emirates Platinum Card and issue of Titanium Card for which life time fee paid during 2010

User
 Shankara Rao T S on Jun 30, 2014
Attn: Mr Bharath D Officer - Customer Care Ref : 06/14/086901/SP/CRD dated 30th June 2014 I have for reference your mail of date. I am really surprised and with deep regret I have to state that you do not even talk about reviving earlier TITANIUM CARD # 5546-2329-0647-9794 for which I have paid life time charges. I am NOT begging you to drop annual charges for the current Emirates Platinum Card since I am NOT interested to pay annual charges as I do not intend using the said card. The understanding at the time of getting the Emirates Platinum Card with the your colleague then was, I can...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - surrender of my credit card 4196-0749-4772-1685

User
 Mrs C V Ramana on Jun 30, 2014
i am not using the above card for the last 7 to 8 years and there is credit balance of rs2396/- under the above card. I would like the above card a/c is cancelled and the credit amount is refunded to the address to me at the earliest. I have already physically destroyed the above card. My email-id is cvramana54@rediffmail.com soliciting a line in reply immediately, Mrs C V Ramana...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - Credit card frauds

User
 pareekshits on Jun 30, 2014
Hi There,


I’ve been using my Standard Chartered Credit Card (i.e. Manhattan Credit Card) since 2005. I was very happy with the service until this FRAUD.
My credit card was damaged in Oct 2012, so I asked for a new Card. On this new card there was a FRADULENT International Transaction. As per the RBI norms Bank informed me of the usage via the SMS. I immediately called the BANK & brought this FRAID to their notice.

Again a fresh card was issued to me & I was asked to fill a Dispute Form and fax the same to Standard Chartered Bank. On doing...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - creditcard overcharge

User
 Nisith Kumar Mohanty on Jun 29, 2014
STANDARD CHATTERED BANK IS CHEAT COMPANY THEY WILL TRY EARN MONEY BY UNETHICAL WAY THEY ARE HARASSING ME EVEN AFTER, I CLEARED MY DUES ON TIME 10 YERARS BACK My SCB Card Account No: 5543 7576 8043 8924, paid my dues by due date in the month of oct 2005, after complaining they reversed the late fee not the interest charge of 175 rupees .That amount has multiplied now to more than 40 thousand and my name is in CIBIL REPORT, I AM GETTING THREATENING CALLS FROM RECOVERY DEPARTMENT, CAN ANY ONE HELP ME...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - Credit card Annual fee reversal request

User
 aathison on Jun 29, 2014
In 2009 when i got this credit card from standard chartered bank, I have been promised that the card is life time free card and there will not be any annual fee charged against this card. But every year there will be a annual fee charged against this card and i have to contact customer care to reverse the annual fee and it got reversed. But this year i have requested to reverse the annual fee against the card to customer care executive (Annaporna) and Bank Officer(Abdul Tharib). Both of them are simply denying the request without verifying the credit history and card statement so far happened. As...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - Charging of Interest is High - Service is Zero

User
 K. Rockesh Roshan on Jun 26, 2014
Sir, I have made the following correspondence with the credit card division of Standard Chartered Bank but I did not get any proper response from the said division. On 10-05-2014 made the following: Dear Sir, Based on your statement for the month of April, 2014, the entire debt was cleared/paid at one go by me through my SB account with SBI, Hyderabad well in advance to the due date. You have already cut shorted my credit limit for no fault of mine. I don't want to be your customer any more. Please let me know how to return the credit card held by me or otherwise can I destroy...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - Cheating for credit card

User
 Azhar Saiyed on Jun 25, 2014
My card details are Platinum Rewards - Card number ***********8731 Two day back i have fill petrol of RS 400 using my said card, but amount showing in my card summery is 412.48 RS.Initially card was given me as a reward point card. if i fill petrol of RS 150, 2.5 RS will be reward.But here instead of reward or cash back, bank charge me 12.48 more.it is really fraud by standard charter bank, and i am very dis appointed by this cheating....
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Credit Card - Charged with Penalty and Interest without Generating Monthly Bill

User
 siddhartha kapil on Jun 24, 2014
I am Standard Charted Bank credit card customer and in March 2013 paid the due amount on time and to my surprise in June I got the bill which came along with late payment fees and interest added. I sent mail to customer care but did not get proper and adequate response. After numerous efforts to resolve this issue, in one call I was told that this is due to non-payment of April bill which I did not receive.He told me that, Yes, there was some technical fault due to which your bill was not generated and could not be sent.I then asked him that I have no fault here so why should I be...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank Credit Card - Account is deactivated and Minimum amount payment option is canceled

User
 murthy.sn.18 on Jun 20, 2014
Hi,

This is Murthy a holder of Standard Chartered Platinum credit card. I count not pay even the minimum amount balance for 2 months, but due to that the card is deactivated without my concent and more over the minimum amount payment options is cancelled. I can see that the interest and the late payment charges are added every month even after me paying it before the due date and also along with that the mails says that the account will be moved to CIBIL I dont care if the card is deactivated, but i need atleast the minimum amount payment option.

My CC Number: 4541982334619381
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - Delay in granting top-up personal loan - Medical and personal reasons

User
 Hambati on Jun 19, 2014
Hi, I already have an existing personal loan.The loan number is 49756346. I have been getting calls from SC customer care saying that am eligible for top-up. It has been more than 2 weeks since I applied for top-up. I have not got the top-up loan yet. I applied for medical and personal reasons. I'm in urgent need of money for medical treatment. If you are not able to process the loan. Kindly reject and send the documents back to me. Regards, Harishankar Ambati Barclays Shared Servcies 9884809697...
Complaint comments Read comments [1] Complaint category Loans

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