Standard Chartered Bank Customer Care
Standard Chartered PLC
Customer satisfaction rating: 6%
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COMPLAINTS

Standard Chartered Bank Customer Care

Standard Chartered PLC

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Address
19, Rajaji Salai
Chennai
Chennai District
Tamil Nadu
India - 600001

Customer Care Phone Numbers and Contacts


Additional info
Customer satisfaction rating
6%
Complaints
1142
Responses
246
Resolved
11
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Standard Chartered Bank Complaints & Reviews

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Standard Chartered Bank — Online fraud transactions

 Ramakrishna2016 on May 17, 2016
On 20th feb 2016 from my standard chartered bank savings account 8 online transactions of amount 60, 000 happened which were not done by me and these transactions are done without otp.
I was away from india from 29th january 2016 and my registered mobile number was switch offed as it cannot work out side india.
Immediately i had submitted complaint to bank through email along with screen shots of fraud transactions and also i informed in the same mail as my registered mobile number is switched off please call on so an so number.
I got acknowledge mail from scb customer care...
Complaint comments  Read comments [1]Complaint category Banks

Standard Chartered Bank — Untold charges

 dip121 on May 16, 2016
Hi this dipesh from delhi actually i am using the standard chartered credit card for the last few months so the issue is that i 've suffered from the untold charges b2cover something like that and they never told any of these charges in my past and it happens in the month of the april 2016 of rs 500 twice. So i 'll never pay the amont of rs 1000 and my card no. Is 4541982335183890.
Regards
Dipesh jaiswal
Email - dipeshjaiswal002@gmail.com...
Complaint comments  Read comments [1]Complaint category Credit Cards

Standard Chartered Bank — Standard chartered bank credit card + instabuy account -

 swamy7955 on May 13, 2016
I understand that instabuy's account – classic is created when i took loan for rs.40000 on 28th july 2015. There is no written record on the interest rate for the loan amount. As on today 9 emi payments have been made. I notice that from aug 2015 statement onwards every month emi is added to both primary account and instabuy's account. I find that i was made to make double emi payments from aug 2015 onwards. Further there is also tax and interest charges for the emi every month. If an account is created for the emi payments and added to the outstanding amount then what is the need to again add...
Complaint comments  Read comments [1]Complaint category Credit Cards

Standard Chartered Bank — Wrong levied of interest, late fees etc on wrong purchase debited in my credit card

 Dilipap59 on May 10, 2016
Dilip ambalal patel
109, heritage bunglows,
Opp. Science city,
Sola road,
Ahmedabad-380060.

May 10, 2016

To
Head of credit card dept;
Standard chartered bank,
Ahmedabd / gujarat / india.


Re : serious complaint for levied wrong charges on wrong debit amount – credit card no. 5546232900965137


I would like to draw your kind attention that i am using credit card of your bank on or before 2009 approx. During the july 2013, i have used the credit card of your bank in respect...
Complaint comments  Read comments [4]Complaint category Credit Cards

Standard Chartered Bank — Letter asking me to pay dues even after one time settlement of loan account

 vintagepassion on May 6, 2016
Loan smart credit loan account number 45505193494

The above loan overdue according to standard chartered was inr 41, 448.77
My father has settled the above loan for an amount of inr 10, 000 / = vide cheque number 913377 canara bank viveknagar branch bangalore -560047
I have a settlement letter saying settlement of account on 15/02/2010.
The cheque also has gone through (Cleared).
Still i get letters from standard chartered bank asking me to repay inr 31448.77 and that they have appointed some agency to collect the same.
I have received this letter...
Complaint comments  Read comments [3]Complaint category Banks

Standard Chartered Bank — Letter asking me to pay dues even after one time settlement of

 vintagepassion on May 6, 2016
Loan smart credit loan account number45505193494

The above loan overdue according to standard chartered was inr 41, 448.77
My father has settled the above loan for an amount of inr 10, 000 / = vide cheque number 913377 canara bank viveknagar branch bangalore -560047
I have a settlement letter saying settlement of account on 15/02/2010.
The cheque also has gone through (Cleared) .
Still i get letters from standard chartered bank asking me to repay inr 31448.77 and that they have appointed some agency to collect the same .
I have received this letter...
Complaint comments  Read comments Complaint category Loans

Standard Chartered Bank — Platinum credit card

 Feanis on May 5, 2016
Hi,


I would like to know following details about the deducted amount.,

1). Can you share the threshold limit in Bank Statement beyond which the SCB is eligible to deduct 572.50/- rupees?
2). If some how it met, Is that valid Action without any intimation/information to the customer?
As per my experience Such deduction/scenario did not observed with other banks if some how it is debited wrongly, i request to you to refund the deducted amount of 572.50/-.

regards,
Feanis Das
Mob: 9953116022...
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — Transaction failed

 Rakhy on Apr 26, 2016
Hi this is Rakesh komuravelly. I have done a ATM withdraw transaction at Bank of Baroda, Begumpet branch, Hyderabad on 25/April/2016.But, the transaction was failed and i did not get the cash from ATM.I received an SMS that 5000 has been debited from my account.Kindly look into this matter as early as possible.

Thank you.
Rakesh Komuravelly.
Ph:9885957288...
Complaint comments  Read comments Complaint category Banks

Standard Charted Bank — Unprofessional behaviour

 neeteshakg on Apr 21, 2016
I have applied for personal loan and after all documentation and verification i have been informed that loan is approved and amount will come to ur account within two days. Now since one week i am calling them, sending emails but no response from them and when i call customer care of bank they said loan is rejected but they don't know the reason and they will arrange the call but since 4 days no call from them and same thing i heard daily from them.

Very unprofessional behaviour from them

Neetesh agarwal
Neeteshagarwal.Akg@gmail.com...
Complaint comments  Read comments Complaint category Loans

Standard Chartered Bank — Rs 6600 due amt interest charged RS 9888

 Bharath Bolla on Apr 11, 2016
Dear
My card no:4541982334363857
For the month of feb'16 statement due amount : rs 171, 530.29, i paid these transaction 3 times because amount is bigger.

Out of these 3 transactions one transaction was failed, i am unaware of these transaction as i admitted in hospital. After discharge from hospital i called icici care to the details, so it was failed and reversed to my account...After words once again i did the transaction
Delayed days only 1 days
That to amount is rs 6600
So pending amount is rs 6600.

For the sake of rs 6600 you...
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — For rs 6600 due amt interest charged rs 9888

 Bharath Bolla on Apr 11, 2016
Dear
For the month of feb'16 statement due amount : rs 171, 530.29, i paid these transaction 3 times because amount is bigger.

Out of these 3 transactions one transaction was failed, i am unaware of these transaction as i admitted in hospital. After discharge from hospital i called icici care to the details, so it was failed and reversed to my account...After words once again i did the transaction
Delayed days only 1 days
That to amount is rs 6600
So pending amount is rs 6600.

For the sake of rs 6600 you charged me interest of rs 9888.
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — Credit card outstanding done.

 Mohanl1982 on Apr 5, 2016
I have attached the email from scb bank. But still now my name is in default list in cibil report. But i am unable to apply credit card or loan. I am a middle class family. Please help and sort out the issue. I have attached noc also.

Kindly refer the below mail.

Ref : 03/16/059957/sp/crd

Dear mr mohan,

This is with reference to your e-mail dated 28 march 2016.

We understand from your mail that you have certain discrepancy in your cibil report.


We would like to confirm that your card account has...
Complaint comments  Read comments [1]Complaint category Credit Cards

Standard Chartered Bank/ Shaha Finlease Corporation — Mis reporting in cibil by standard chartered bank and shaha finlease

 induprakash Singh on Mar 26, 2016
Dear sir

Please find the communication sent to bank and their partner for misreporting the record in cibil for non payment of rs 11.95 lacs which is showing as outstanding in my record, wherein the credit limit of the card was 17000/ and all were paid to the executive of bank before 2005, i have worked with standard chartered bank from nov 2005 in mumbai and delhi till feb 2008 .


Refer email communication sent to bank below
Dear jaba


Again i would like to inform you again and again and bring to your notice that agreement between...
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — Fake signature done on credit card charges page.

 dheerajchecker on Mar 21, 2016
Hello,

I am really fed up with the bank as I was told in Nov'2014 that credit card is lifetime free but in Nov'2015 they have charged to me annual charges and when i mailed them in Dec'15 for the annual charges and they mail me scanned copy of charges page but i can see the fake signature on that page and I am chasing with the bank for the fake signature from Dec'15 and till date no conclusion and they are providing me now lifetime free with waive off annual charges for 2015.

Please take action on the bank as they are cheating customer by doing fake commitments and...
Complaint comments  Read comments [3]Complaint category Credit Cards

Standard Chartered Bank — Standard chartered bank,chennai neglects the court orders.

 B.P Jhunjhunwala on Mar 18, 2016
I had a SB AC No.42610105872 with a balance of more than Rs.2, 00, 000/- at Chennai. The Bank suddenly debited an amount of Rs.1, 76, 694.71/- towards alleged amount due and payable to Standard Chartered Bank, Kolkata against some Credit Card. Even statement was not supplied and our entire endeavour’s went futile. A Recovery suit was filed and decreed in my favor directing the bank to credit sum of Rs.1, 76, 694.71/- plus Rs.1, 171/- towards cost of the suit along with interest. Till date the court order date 24/06/2008 is not complied by the bank. Our all correspondences with the ombudsman have...
Complaint comments  Read comments [1]Complaint category Banks

Standard Chartered Bank — Credit card docs collected

 neha malhotra kashyap on Mar 17, 2016
I am working at aviva and last week i gave documents to mr. Nishant who said who is our relationship manager and applied for credit card, there was one pendency from mine end about which i am yet to hear from their end, i am worried as i gave my photo, photocopy of pan and id proofs, if they are getting misused, i am calling him on 8377001595 not getting any revert from his end .

I ont want any credit card and want my documents to be returned back to me...
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — Very worst experience after collecting documents not even picking phones

 pratapshan on Mar 16, 2016
I already having personal loan with bank and applied topup on 3rd march 2016 and gave document and home verification happened next day only after that no one picking phone her name is Beziya and number is +91 8067128613 and person collected document is Gururaj 9663614333 I dont want loan all I want is documents which I gave return to me its enough....
Complaint comments  Read comments Complaint category Loans

Standard Chartered Bank — My name is under cibil defaulter list

 kamru52 on Mar 14, 2016
Dear sir,
my name is MR.Qamruddin Badruddin Shaikh, DOB-15/6/1952. i was holding a SCb credit card -i have forgotton my credit card number and i have no records of the credit card.
i have cleared all dues and settled my credit card. but still my name is been listed in cibil records which several times, i have emailed your customer care complaint site, but no revert as I want to clear this name from cibil records.
& though i have contacted bank too about this but they informed me, that details are not been updated from bank, it shall be updated and name shall be cleared automatically,...
Complaint comments  Read comments [1]Complaint category Credit Cards

Standard Chartered Bank — Credit card in the name of harish ganda cell 9311241242

 harish Ganda on Mar 14, 2016
Dear Sir,

I was holding a credit card in the name of Harish Ganda. Approximately 5 years back i was sold a Holiday package by your marketing team ( Travel Port Mumbai). The package sold to me was 2 night stay at a 4/5 star hotel and a free health check up package. When i received the Vouchers from the travel port and checked with the participating Hotels mentioned in the list I came to know that Hotel offered in the list was not even 2 star and a room tariff of only 1200 Rupees. I immediately called up the customer care and asked to cancel this sale as it was a case of false selling...
Complaint comments  Read comments Complaint category Credit Cards

Standard Chartered Bank — Credit Card excess payment

 munazza.shaikh on Mar 9, 2016
We are ready to pay the principle amount on credit card and close it, however Bank is not ready to negotiate on interest amount....
Complaint comments  Read comments Complaint category Credit Cards

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