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Standard Chartered Bank Customer Care

Standard Chartered PLC

19, Rajaji Salai
Chennai
Chennai District
Tamil Nadu
India - 600001

Customer Care Phone Numbers and Contacts

Phone:3940 4444 / 6601 4444
Phone banking numbers

Ahmedabad, Bangalore, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, Pune 3940 4444 / 6601 4444

Allahabad, Amritsar, Bhopal, Bhubaneswar, Chandigarh, Cochin / Ernakulam, Coimbatore, Indore, Jaipur, Jalandhar, Kanpur, Lucknow, Ludhiana, Nagpur, Patna , Rajkot, Surat, Vadodara 3940 444 / 6601 444

Gurgaon, Noida 011 - 39404444 / 011 - 66014444

Jalgaon, Guwahati, Cuttack, Mysore, Thiruvananthpuram, Vishakhapatnam, Mathura, Proddatur, Dehradun, Saharanpur 1800 345 1000 (For domestic dialing within India only)

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Standard Chartered Bank Complaints & Reviews

Standard Chartered Bank Credit Card - Late fee with interest included in march 2014 credit card bill

User
 MUTHUCCICCF on Apr 22, 2014
I have received a bill statement for march 2014 from Standard chartered Bank. i have informed the phone banking officer regarding this late fee issues once i receipt of my statement and they did not provide any reference no for my conversation held.then i have paid my entire amount before due date. But the late fee and interest is appearing on my statement even though i have my due amount before due time. Yesterday i have received a SMS from SC bank saying some over due on my credit card account. . Hence i request SC bank to reverse the late fee and interest etc., which i have already paid to sc...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - Frequent dual debit - Pathetic customer service

User
 YCNBABU on Apr 17, 2014
To highest official Standard chartered bank Chennai Sub – Pathetic consumer service My credit card no – 4196074948578688 Sir With deep regret I say, that dual debit happens very frequently, whilst using your card on online. I thought it happened only during railway booking, number of times and then reversal happens after few days, now it has also started happening for other payments too. Recent one being April -15 to Airtel amounting Rs1353.10 1. In railways it is pathetic that, even after transaction says it has failed, the amount gets debited and a prompt SMS is sent on debit 2. When...
Complaint comments Read comments [3] Complaint category Credit Cards

Standard Chartered Bank - credit card usage

User
 tkpsarathy on Apr 1, 2014
I am a holder of your Bank credit card since 2 decades and I have no issue either from my side reg payment nor from your service. But of late looking at the latest trend in duplicate cards being produced/ manufactured I am really dissuaded to use the card that too in petrol bunks. Can't your Bank take some steps to instil confidence in the credit card customer like me....
Complaint comments Read comments [1] Complaint category Other

Standard Chartered Bank - Cancellation of credit card or reversal of annual fee.

User
 Lakshmiprasanna Bhoganna on Mar 28, 2014
TO,

THE MANAGER
CREDIT CARD DEPT.

SUB: CANCELLATION OF CREDIT CARD.
OR
REVERSAL OF ANNUL FEE.

RESPECTED SIR,

I am having credit card of your bank Master Card 5546-2329-0471-3392 I request to cancel the annul fee or cancel my credit card.
Thank you,
LakshmipRasanna B...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - Credit card cancellation and low Cibil score

User
 NEC on Mar 18, 2014
My credit card ending with #7677 was cancelled without informing in Dec 2013.

The bank had charged a Rs.500 over limit charge on my previous card which i had stopped using from July 2012 since it was expired and the bank had sent me a new card to use.

Since i dint understand the details as soon as i started getting the reminders about a payment on the expired card, i called in to the bank and i was told i could ignore it.

This Jan, i found out my current card was blocked. when i called in there explained to me it was because of this non-payment on my...
Complaint comments Read comments [3] Complaint category Credit Cards

Standard Chartered Bank - Credit card bill complaint for card ending 8265

User
 nikhil_ds on Mar 15, 2014
Hi, I have taken Standard Chartered credit card number ''5546 2329 0250 8265". I have made payment of all my dues on 03-05-2012 and raised request for closuer of my credit card. I have been informed that my request has been send for closure after that i left out of country. Despite of card closure I recieved card statement with renewal charge. I immediately called customer care and get confirmation of bolcking of my card. After 2 years I am getting mail for payment of outstanding of Rs 5546 and they keep on adding interest on this. They are asking me to pay for service which i have not availed...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - double claim lodged in my stan cha credit card ending with 3136

User
 MAHINDER PAL SINGARI on Mar 11, 2014
Dear we have been complaining for last 6 or 7 months regarding the double claim lodged in my stan cha credit card ending with 3136. Also raised over 6-7 complaint Nos in vain without getting any solution in addition complaint form has been faxed 4 times to designated FAX No. All Nodal office/ principle officer/card.services etc. Has been mail and hard copies of every communication and complaint form sent. Till date no action has been taken but recovery people keeps on visiting my resi., makes numerous calls and SMS. Requested you to please solve the issue at the earliest. With Regards Mainder...
Complaint comments Read comments [2] Complaint category Credit Cards

Standard Chartered - Reg Credit Card dues cleared & CIBIL rating

User
 chsurendra on Feb 25, 2014
Hi, As i was the member of standard charted credit card earlier & details of card is 4541982334165138. I have raised a complaint for multiple times on extra charges, which has been debited in my account but there is no response from the bank. So, i didn't pay the credit card bill till i get a reply. At last, we made a settlement of that card & has been told that my rating in the cibil will not be effected. So, i made the settlement & closed the card as suggested by bank person(agent). But when i tried to apply for new card now from other bank, they have said that my cibil rating...
Complaint comments Read comments [4] Complaint category Credit Cards

Standard Chartered Bank - Even Though request for credit card cancellation long back Banker is sending the Bill with annual fee with interest

User
 Srinivas Raavi on Feb 22, 2014
I took a Standard Chartered credit card one year back and at the time of issuing the card it was told that for first year there is no annual fees and from second year onwards there will be annual fees if I wanted to continue. After using the card for 2 months I wanted to cancel the card and informed the same to the customer care. After one year I received a bill showing the annual fee amount, so immediately I called the customer care and checked. The customer care executive told me that my card is still active and said he will raise request to deactivate the card and another request to cancel...
Complaint comments Read comments [6] Complaint category Credit Cards

Standard Chartered Bank - Not received pin number of credit card no - 4541982333549654

User
 Sushila Trivedi on Feb 20, 2014
Respected Sir, /Madam,

I the Credit Card Holder -Mrs. Sushila H. Trivedi of your Bank - M/s. Standard Chartered Bank (Manhattan), would like to bring to your Kind Attention that, I have not received the PIN Number of the said Card alongwith the Card.
So, Please be kind enough to provide us the New PIN Number of the Card No. - 4541982333549654
Hoping that you will do the needfeull at your earliest.

Thanking You,
Yours, Sincerely,
Sushila H. Trivedi
Mob - 9619587990 and 9702221999
Res - 022- 26843482
E-Mail id - paramkonark9@gmail.com...
Complaint comments Read comments [3] Complaint category Banks

Standard Chartered Bank - False charges

User
 sonu4nikk on Feb 11, 2014
Dear customer service team CARD NO - 5546 2329 0185 3480 Now this the height of worst customer service experience. Since last one year there hasn't been a single month that I haven't been disappointed with you guys. Every month I found some discrepancy in the credit card statement. Last month also your bill included the late payment fee of Rs 500, however I made the payment before due date(31st Dec'13), Once I mailed you about this error you accepted(check trail mail) and you promise to waive of the amount in next bill cycle, The same is neither waived off nor reflecting in...
Complaint comments Read comments [2] Complaint category Banks

Standard Chartered Bank - Regarding unnecessarily charge of my credit card.

User
 soumitra.kabiraj on Feb 7, 2014
Dear Sir, I, Soumitra Kabiraj, have sent you a written application regarding the termination of card, But one of your representative have assured me for continue to believe on Standard Chartered Bank. Though I have not activated the Credit card, I have received a message that my outstanding dues with your bank is Rs.1122/-. But why should I pay this amount, as i have requested you to terminate my card. But I have been trapped to pay this amount from your credit card (5491245600308338). Please terminate the card as soon as possible and remove me from this unethical practices. With...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - Disbursement of Loan without consent.

User
 santoshkshetty on Feb 5, 2014
Name : Santosh Shetty Phone :9881146301 I have Applied For a Personal Loan in Standard Chartered Bank. The Sales Executive Mr. Suraj and his colleague Mr. Dilip Kumar Pandit, after confirming From Mr. Pravin Singh, has assured me that the loan will be processed on following terms, Loan Amount - 500000/-, Rate of Interest - 14.5%, Processing Fees - 1%, Tenure - 48 Months. But after taking all documents and post dated cheques from me, they told me that they can process the loan on 15% instead of 14.5%. I clearly told them on 30/Jan/2014 that do not process the loan and return the documents....
Complaint comments Read comments [3] Complaint category Loans

Standard Chartered Bank - difficulty in settling payment reg.

User
 p.v.saseendran on Jan 31, 2014
Dear sir, My credit card no 4622 7153 5481 3688 I am facing regular complaint on settling payment to scb . the problem is if I am doing some purchase and settling payment through online ok . where as if the payment is in EMI style ie instabuy account then i will be in trouble . I use to pay through online without delay every month. I am not paying any part amount or minimum amount whatever total amount just settling it finished . Now the problem is simply scb is sending message that I have to pay over due amount with interest .I strongly feel that scb is not understanding customer problem...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - Wrong charges

User
 ramsharma2u on Jan 31, 2014
Dear Sir/Madam, After lot of intimation with your executive through phone, customer care emails, and head.service emails but still awaiting reply from my charges. I asking about my point wise reply but they didn't do that. Last 2-3 month I was communicate through phone, emails my details are below:- Name :- RAM KUMAR Card no. 4541982339172790 Cont 9899725644 last email. REF no. KMM16691233V16516L0KM This is for your kind info. Please help me our or pl contact me on 9899725644/9268688989. As I have already mentioned and same has been discussed with your executive team. Thanks Ram...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - charges with fraud credit card

User
 bsy792003 on Jan 28, 2014
To The Administrative Officer, Consumer Court Forum. Sir, Brajendra singh working as a engineer in VPL, received a abn amro/Standard charted credit Card in 2006 with incorrect name (Brajender kumar singh) which is provided to me without signing any documents & without taking any of my personal documents like Pan card, address proof. After contacting customer care nos mentioned on cards found that this is against health insurance policy of Royal Sundaram. This policy was also not taken by us any time. Only some days ago received a phone call in which representatives explained the benefits...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - Incorrect charges charged in Credit card Bill

User
 Anandpandey on Jan 28, 2014
My Name is Anand Pandey and my number is 9324577141. This complaint I am following up with Standard Chartered Bank and not getting any help. Standard Chartered Bank detail INSTABUY'S ACCOUNT - CLASSIC 9356-5008-0819-9731 XXXX-XXXX-XXXX-0957 Dear Prema V, I think you are very junior in the company and not efficient to answer my email hence you have not understood the complaint, This time I want reply from Senior and it shud be pointwise Every month I am paying the bill amount through NEFT and automatically the amount is received by EMI account. My question is since June 2013...
Complaint comments Read comments [4] Complaint category Credit Cards

Standard Chartered Bank - Harassment, threat and misbehavior along with attempt for extortion of money

User
 NIRMAL ROY on Jan 27, 2014
On Jan 23, 2014 4:31 PM, "Customerservice" <Customerservice@shahafinlease.com> wrote:
Dear NIRMAL KUMAR ROY
Customer Number: 0170262141118150

This is in reference to outstanding dues under Credit Card no. 4129034830709686, 9356500802375949 issued by Standard Chartered Bank.

Vide deed of assignment dated 9th Feb, 2010, Standard Chartered Bank has sold, transferred and assigned all its right, title and interest in all the amounts due and payable by you under the above Credit Card in favour of Shaha Finlease Pvt Ltd.

An intimation...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - Auto Debit from Credit card

User
 Sindu Lawrence on Jan 27, 2014
My experience with SCB credit card team has proved that the SCB credit card team should come forward and assist with detailed reports for disputed transactions and care for customers.Based on trust we start using their services but doesn't seem to work.I was Creditcard holder of SCB and Card #5543787380816053.I am following up with the team for more than six months regarding auto debit transaction performed by Credit card team they took more than 3 months however didn't provide any details instead asking me to talk to collection team.Collection team pay no heed to your words and doesn't...
Complaint comments Read comments [3] Complaint category Credit Cards

Standard Chartered Bank - Rude, Illiterate, Delusional CC executives

User
 Pallavi Baisiwala on Jan 27, 2014
Standard Chartered Bank, Complaint No. (from 2009 email) KMM3492458I15977L0KM; Ref No. (from 2009 email) 11/09/050408 /CRD I received a phone call today from your Gurgaon branch regarding clearing an outstanding amount on my Dead Brother's Credit Card (who died in 2009 - as you can figure from the DC also the trail of mails). I know it's foolish of me to even tell you how CC executive spoke to me since it's the bank only who train them to use choicest of abusive words and not to listen to the person on the other side. Anyways, I want to clarify a few things which your abusive...
Complaint comments Read comments [2] Complaint category Credit Cards

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