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Standard Chartered Bank Customer Care

Standard Chartered PLC

19, Rajaji Salai
Chennai
Chennai District
Tamil Nadu
India - 600001

Customer Care Phone Numbers and Contacts

Phone:3940 4444 / 6601 4444
Phone banking numbers

Ahmedabad, Bangalore, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, Pune 3940 4444 / 6601 4444

Allahabad, Amritsar, Bhopal, Bhubaneswar, Chandigarh, Cochin / Ernakulam, Coimbatore, Indore, Jaipur, Jalandhar, Kanpur, Lucknow, Ludhiana, Nagpur, Patna , Rajkot, Surat, Vadodara 3940 444 / 6601 444

Gurgaon, Noida 011 - 39404444 / 011 - 66014444

Jalgaon, Guwahati, Cuttack, Mysore, Thiruvananthpuram, Vishakhapatnam, Mathura, Proddatur, Dehradun, Saharanpur 1800 345 1000 (For domestic dialing within India only)

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Standard Chartered Bank Complaints & Reviews

Standard Chartered Bank - Cancellation of Master Card (Classic) No.5543-7470-8050-3948 dated:- october 2004

User
 Sanjeev Misra on Jan 28, 2015
As the standard chartered bank master card details of which are given above was issued to me without my consent/knowledge and a bill of Rs.2499 was raised for which I regularly made telephone calls in your office inquiring that how this card was issued to me and i was assured by the banks office staff that they will not charge any amount in lieu of this card. However till date the bank failed to do so and the amount regularly appeared in my bills, for this I had written the letter to the manager customer care standard chartered bank 3rd floor express building, 9-10, Bahadur shah zafar marg delhi...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - credit card fraudulent usage

User
 ramajit on Jan 25, 2015
This is to bring to your kind notice that my earlier credit card No. 4176 1201 5069 4251 was misused on 6th Jan 2015 with some overseas transactions. i came to know of the same through the instant SMS at the same time & immediately i have authorized the bank to cancel my aforementioned card. The total amount misused was RO.396.123 (Three hundred & ninety six & baisa one twenty three Omani Rials only). I immediately received a confirmation from customer care stating that the card has been blocked & the transactions were done at Walmart US (total of last 8 transactions). I was...
Complaint comments Read comments [3] Complaint category Credit Cards

Standard Chartered Bank - Billing / statement issue & not issuing the NOC

User
 Deepak Gawande on Jan 14, 2015
Mail written to SC bank as below, which is self explanatory. Dear Sir, Further to chain of trailing mails, please note that as per RBI notice no. RBI/ 2011-12/63, DBOD.No.FSD.BC. 14 / 24.01.011/ 2011-12 clause no . 3(a), card issuers has to ensure that there is no delay in dispatching bills and the customer has sufficient number of days (at least one fortnight) for making payment before the interest starts getting charged. In order to obviate frequent complaints of delayed billing, the credit card issuing bank/NBFC may consider providing bills and statements of accounts online, with suitable...
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Standard Chartered Bank - Credit card wrong billing and no response from customer care

User
 neehar mavuduru on Jan 13, 2015
I asked the customer care to cancel my credit card and then they asked me to pay whatever is remaining balance and I paid that. After, I received a mail saying that the card will be cancelled with in next 10 days. I haven't checked the status after that. Now after 3 months when I verified, I was charged Rs.5000 and interest on top of that and the credit card is not yet cancelled. I have no clue with out making any transactions how can they even charge me. And the worst part is that the card is not yet cancelled and I am being billed for the interest as well. I am not getting any monthly statements...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - DEDUCTION OF ANNUAL FEES, INSPITE OF ME NOT WANTING RENEWAL OF CREDIT CARD

User
 shailendra iaf on Jan 12, 2015
Sir, 1. i had a credit card from standard chartered ending 7517, which expired on jul/13. before the card expired i have clearly written to standard chartered bank that i do not need renewal of your card. inspite of that they have sent a new card, which i have refused to receive. the card was not accepted by me, inspite of that they have deducted the annual fees and my remaining credit balance is still pending with bank. One year has passed and i have not got neither my Credit balance nor refund of annual fees for the card which i do not possess. 2. I further state that i have not used their...
Complaint comments Read comments [1] Complaint category Banks

Standard Chartered Bank - Pending calls after settle full payments. Chandrasekharan xxx5541

User
 vpcmenon on Jan 7, 2015
2013 June charged annual fee 6741.00 including other charges. July 12128.59 and august 13303.90 paid RS.13304/- No any outstanding and card was closed but Sep and Oct another statements for annual fee and other charges 7474.63 and 8449.82 respectevly I contacted your office regularly and reported this duplication finally Nov statement your office accepted this mistake and reverse the annual charges but your people not cancel the interest and other charges, that amount is acumilated every month now it is more than Rs. 8000.00 Every month I received pending call from your office and I explain all...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - Cancellation of Credit Card - Standard Chartered

User
 parth.sanjeev on Dec 27, 2014
i have a credit card in the name of SANJEEV KHURANA, right now I have not any requirement of this card, and I unable to contact on customercare no. 011-39404444, so please cancel my credit card. My credit card number is 5491 2456 0077 7037. My all outstanding is clear till date. Please send me a reply mail regarding to this cancellation of credit card to my mail id (parth.sanjeev@gmail.com). thanking you... regards Sanjeev Khurana......
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered - Credit Card Documents submitted multiple times - Want the documents back with immediate effect.

User
 Saby_Janet on Dec 26, 2014
(Mail sent to Bank) This is one of the worst experience of my life, wherein the credit card guys were continuously chasing to fill the form inspite of not interested with standard chartered past experience, but still gave a thought of filling the form, details below:- Information available for the form filled:- Standard Chartered credit card reference # 00450000515299, Mewa lal collected the documents twice, filled the credit card application twice. Approval assurity given by Nitesh Kamble (Contact no shared – 9819413812). We are continuously following up with Nitesh Kadam who...
Complaint comments Read comments [1] Complaint category Banks

Standard Chartered Bank - LATE CHARGES & INTEREST CHARGED AFTER PAYING FULL OUTSTANDING

User
 JagadishRatha on Dec 22, 2014
Dear Sir / Mam, I had made the payment for total outstanding of my credit card before due date for statement generated on November but late charges & interest applied on my Card on loan account for statement generated in Dec14. I have made the total outstanding payment in time to my credit card account but I was not aware of paying it separately to Loan on card account. So Late charges & Interest charged to me even after paying the total outstandingly. When I called to customer care & told them no one has informed me about this, they told it has already there in IVR. So requesting...
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Standard Chartered Bank - RECOVERY OF EXCESS PAYMENT

User
 LALIBHAT on Dec 21, 2014
I was compelled to pay in cash of Rs.2468.00 & Rs.612.00 against Credit card no. ************4112 & ************8377 respectively due to your continuous chasing till 20th August 2014, whereas I didn't purchased any articles of same value. Actually I had decided to pay the amount to get escaped from your fake critical trap. I had called to your customer care to close my accounts permanently after paying your demand amount on 24.08.2014. But from the reverse end you had an apology tune for recovering of excess amount and had an assurance to return back the entire amount to my account...
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Standard Chartered Bank - waive off Wrong Bill Charges

User
 rajinder singh1 on Dec 18, 2014
Credit Card No – 4541982334380570 Name of the card holder – Rajinder Singh With very disappointment, I am writing this email to you. My Dining Card ( which is optional with Credit card ) was renewed without even informing me and then handed over to someone else. As per Term and condition standard chartered should communicate when they renew the old card in an email form or over Phone. I was not at all informed about it. And in the month of May 2013 I have changed the Job & current Address(which is not updated with Bank). Then how come the Dining card was handed over to some else. Who signed...
Complaint comments Read comments [3] Complaint category Credit Cards

Standard Chartered Bank - Not receiving NOC for the credit card 5546232901​526763 regardless of desparate effort

User
 subha1469 on Nov 28, 2014
Regardless of multiple emails & follow-up calls to customer care to release the NOC for the closed credit card 5546232901526763 i have n't received any satisfactory response & customer care is not answering to the query being raised over the release of NOC .The impression is that while creating the relationship (Credit card) there were multiple calls from SC but while it comes to customer service to release the NOC there has been no responsbility & ownership lying with anyone from the Senior customer service .I have already forwarded the matter to head.service@sc.com but None seems...
Complaint comments Read comments [4] Complaint category Credit Cards

Standard Chartered Bank - Settlement of Outstanding against card no.5546232908725087

User
 degupta76 on Nov 28, 2014
Dear Sir My balance is Rs. 1300 a against card no.5546232908725087 of Deepak Gupta date. I have sent so many mails to settle my outstanding to the customer care but still not get any positive response from them. Every time they call me on my no 9906251927 to settle extra charges. As i was stuck in Srinagar during flood my car is totally loss and not able to pay amount from Srinagar that time. As the Standard Charted customer care is not responding even not provide me complaint no. Also they block my card two months back. Please help me to settle my outstanding amount of Rs.1300. Regards Deepak...
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Standard Chartered Bank - Not Recieved My credit Card

User
 ethan on Nov 27, 2014
I got a message from a service delivery boy on 15th Oct 2014 for collecting my credit card but i was not able to collect it that time after that i called him but he said the card is not with him so i want to know where the card is right now.Is it with bank or courier company which delivers it....
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - Kuch Bhi On EMI : Fraud

User
 tushars2001 on Nov 22, 2014
Communication ref number: KMM18941384V99009L0KM I have been using Kuch Bhi On EMI since long. I have couple of transactions that I want to use this option in current month. But I'm NOT able to do so. I tried calling customer care and getting completely non-sense reply. As per customer care guy: "You have that option in your online account but you don't have that offer" I'm using this option so long and I plan my transaction that way. Suddenly I'm not able to do so, without ANY communication???? If this option is not there then I won't do the transactions that needs this option and...
Complaint comments Read comments [1] Complaint category Banks

Standard Chartered Bank - imposing late fine

User
 hiam on Nov 21, 2014
card no 4622715354656525. As per the statement, full demanded amount rS 11788.40 has been paid through net banking on 5th Nov'14 FROM hdfc BANK where the due date of SCB was 6th Nov'14. The amount got debited from my account on 5th itself. Bank has penalised late fee Rs 700/-. Lodged my concern with Customer care phone no. Today received a sms my request for reversal is regretted by bank.Failed to understand, why the bank has behaved contrary to their goodwill. Please resolve my request immediately or else I would prefer to report to RBI grievance cell and confirm it. Hiranmoy Datta 9830203743...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - credit cards application rejected with out of any reason .

User
 nesarahmed on Nov 10, 2014
Dear sir I'm applying for standard chartered bank credit card for 19/09/2014 with all documents submitted. But my application for rejected With out of any reason. This Reference number is #CC8M38R8EA. Nesar Ahmed Mobile No. 983100298 83E/1B/H18, BELGACHIA ROAD. P.O BELGACHIA KOLKATA NEAR, Zarina Maiden kolkata 700037...
Complaint comments Read comments [2] Complaint category Credit Cards

Standard Chartered Bank - Standard Chartered Bank - Cancellation of Credit Card

User
 Barish Chandran on Nov 3, 2014
TO, THE MANAGER CREDIT CARD DEPT. SUB: CANCELLATION OF CREDIT CARD. RESPECTED SIR, I am having credit card of your bank platinum visa card 4541982334302988, I request to cancel my credit card. And please inform me. I am using this card for around 2 years, I never got my credit card statement. Sorry to mention this is the worst customer services I ever had for a credit card. Thank you, BARISH CHANDRAN...
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Standard Chartered Bank - Imposing unnecessary charges of interest on credit card bill

User
 akhil jain153 on Nov 3, 2014
I have acredit card of Standard Chartered Bank (Credit card number-4622735450074480).InJul/Aug-2012 I was out of bill India and I did not receive any bill or sms during that period so I was unable to pay the bill in that month. Then after coming back I got bill and Irequested to standard chartered customer care executive towave off that charge as a customer gesture then I did not get anyresponse. After that I sent an email for the same and also request to stopimposing the interest and late fee charges then they wave off only Rs. 300 Rs. (approx.) in comparison to Rs. 2178 and by that time I made...
Complaint comments Read comments [1] Complaint category Credit Cards

Standard Chartered Bank - Call for outstanding dues after 10 years!

User
 s.venkateshwar on Nov 2, 2014
Hi, I had chose to close the SCB card in 2004 and surrendered the broken card as well. One fine day this month, in 2014, I am getting a call to my corporate number ( since I hold a salary account with SCB ) telling me that I have outstanding due on my old credit card! I was shocked and surprised to hear this. Now I understand, why people always warned me to stay away from this bank. Irony is, for all these years, neither has my home address changed, nor my landline number. Why have they not contacted me so far ??? I am not sure why they have slept on this for 10 years and waking up now to...
Complaint comments Read comments [1] Complaint category Credit Cards

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