Standard Chartered Bank — Billing / statement issue & not issuing the NOC

Address:

Pune, Maharashtra

Mail written to SC bank as below, which is self explanatory. Dear Sir, Further to chain of trailing mails, please note that as per RBI notice no. RBI/ 2011-12/63, DBOD.No.FSD.BC. 14 / 24.01.011/ 2011-12 clause no . 3(a), card issuers has to ensure that there is no delay in dispatching bills and the customer has sufficient number of days (at least one fortnight) for making payment before the interest starts getting charged. In order to obviate frequent complaints of delayed billing, the credit card issuing bank/NBFC may consider providing bills and statements of accounts online, with suitable security built therefor. Banks/ NBFCs could also consider putting in place a mechanism to ensure that the customer’s acknowledgement is obtained for receipt of the monthly statement. In addition to above, I would like to illustrate my case here again with specific details and sequence of events: 1. Only after follow-up and request, I received my statement of Jan’12 on 28/02/2012. 2. After receipt of the above statement net balance was Rs. 3055.55, of which I had paid (Rs. 3050.00) on 05.03.2012 3. Despite intimating that the statements are not being received by me timely, the subsequent statement of Feb’12 dated 26.02.2012 was also received late. The net balance was Rs. 4669.54, which included balance amount (Rs 3055/- of last bill) and progressive expenditure of Rs. 984.5 +Late/interest charges of Rs. 629.49/-. a. As explained above, my complaints of receipt of statements late in previous months has not been addressed by your organization, yet I was victimized and penalized by slapping a late fee + interest charges are charged. I was never in agreement that for flaws in your system, I should not be penalized. It is the responsibility of the Bank to rectify and reverse such an amount. b. On experiencing the poor service and highly un-coordinated customer care system I have specifically requested your bank to close the card and discontinue the services provided to me in the month of Feb/ March’12. c. Even though I was not convinced, and did not receive the statements, I took a step forward to settle the bill upto March’12 by making payment of Rs 1700/-(on 31.05.2012) to close the matter. This included the forcibly charged late fees and interest charges upto the month of March’12 d. To my dismay nobody is reviewing the case in its true merit and an individual is being victimized unnecessarily. e. No transactions has been made on the card since Feb’2012, as it can be seen, how disappointed I have been with the service and customer support. 4. Considering the issues with delay in bills/statement, no SMS alert, Self has request bank in Feb/March’2012 for closure of credit card, which is also confirmed by bank for closure, hence charges applied later on me are not my account. 5. Even after closure request bank is sending bills, such one is I have written to bank on 07.11.2012 that bills are still receiving late & again request to close the card, since same will not be entertained further. 6. Even on my repetitive requests for closure of card, bank is continuously levied charges on me, for which I am helpless. Such conduct from such conglomerate group is not expected, now even your assigned claim team has also agreed, but due to procedural constraint they are unable to reverse the amount. Mr. Jagdesh & Mr. Sarvana, instead of approaching to higher officials, they are compelling to settle the amount and frequently hinting that if I will not settle it will continue affecting CIBIL rating. I would like to understand when I am not at fault, then why should I pay to settle. Bank has to take corrective action for closure of this issue.