[Resolved]  Standard Chartered Bank — Credit card Annual fee reversal request

Address:

Bangalore, Karnataka

In 2009 when i got this credit card from standard chartered bank, I have been promised that the card is life time free card and there will not be any annual fee charged against this card. But every year there will be a annual fee charged against this card and i have to contact customer care to reverse the annual fee and it got reversed. But this year i have requested to reverse the annual fee against the card to customer care executive (Annaporna) and Bank Officer(Abdul Tharib). Both of them are simply denying the request without verifying the credit history and card statement so far happened. As a privileged customer i would like to get reversal on annual fee .If not bank is ready to reverse the annual fee, without having second though i would like to go far cancellation.As well consider myself is not an eligible customer to do transaction with SC bank. Again as a privileged customer i expect bank will do the needful not only for this time as well in the future too. Now they are asking for proof of communication either verbal or written.I am helpless.