[Resolved]  Standard Chartered Bank — Credit card cancellation and low Cibil score

Address:

Chennai, Tamil Nadu

My credit card ending with #7677 was cancelled without informing in Dec 2013.

The bank had charged a Rs.500 over limit charge on my previous card which i had stopped using from July 2012 since it was expired and the bank had sent me a new card to use.

Since i dint understand the details as soon as i started getting the reminders about a payment on the expired card, i called in to the bank and i was told i could ignore it.

This Jan, i found out my current card was blocked. when i called in there explained to me it was because of this non-payment on my expired card. Note: there was nothing pending on my active card.

I immediately did the payment and raised a request to reinstatement by current credit card. I had followed up multiple times and at last they said, it will be reinstated in 2 days. Since, it dint happen i wrote to the bank - since the phone banking agents where of no help and only tried to end the call by giving wrong information over and over - they responded saying due to internal policy the bank cant reinstate the card.

I very well do know CIBIL score will be one of the parameters the bank would have checked and the bank has rated me low on this.

I have been a customer of this bank for 7.5 yrs. And hold a salary account. I have never defaulted any payments before. I would like to know why my CIBIL score is rated low and my card to be reinstated, if not the reason for the same. and the reason for blocking my card in the first place