Standard Chartered Bank — Credit card fraud transaction and bank irresponsible

Address:560103

Today i had 3 continuous fraud transaction of 10K each. I am in Bangalore but transaction happened in Mumbai. I called SC and got the card blocked immediately. When i called customer care they said they will take complaint only after 48 hours and investigation will happen for 45 days. I dont know why are they not ready to take any complaint till 48 hours. They say they will get transaction reference number only after 48 hours which is not acceptable. So till 48 hours if the transaction slip or bill is lost then we have to pay. So this is game played by SC. Today when i reading this forum i can see so many complaints, i had read this before i would have never gone for them. Anyways they gave me merchant name, i found his number in just dial and called him he gave me details of the person name which he knew. I again called bank and asked them to take this seriously go to merchant and collect the receipts but they are not ready to do...they said same mantra 48 hours. When i am saying the slip is with merchant and I already had call with him etc...also they are not ready to take any action. Can any one help me or let me know what should i do to get money back?
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Comments

Hi all, i would like to perform what all update happened after the fraudulent transaction. Finally after 48 hours they took complaint asked me to send dispute forms. I filled dispute forms and sent them. Also i sent them proofs of my other card transactions which proves that i am in bangalore. I called customer care 100 times to confirm me whether they have received my document but each one had different answers. T They keep saying wait till 45 days that's. Even i filed case with police and gave them FIR but still no response. We need to always contact only one customer care number and one email id and we will not get response from both of them. Below are the acknowledgment numbers i get without any solution. The biggest problem is we customers are not supposed to contact their investigation department, investigation department will never call us to update, and standard chartered customer care wont have any update. Anyways i have decided to take legal action as per law with the FIR i have filed as i feel like SC will come after 45 days stating that i have to pay...i have never heard any investigation finalizing as per customers, it will be always in favor of vendor

Ref No: 02/16/003909 (KMM21528204V86648L0KM) on 2nd Feb
Ref No: 01/16/068652 (KMM21511456V69405L0KM) on 29th Jan
Ref No: 01/16/068987 (KMM21512368V76314L0KM) on 29th
Ref No: 01/16/071034 (KMM21517615V72419L0KM) on 30th
Ref No: 01/16/063758 (KMM21498846V50593L0KM) on 28th
Ref No: 01/16/063583 (KMM21498504V16051L0KM) on 27th
Ref No: 01/16/062679 (KMM21496394V94572L0KM) on 27th with nodal officer sent
Same experience. Ended paying the amount with interest. They had no interest to act properly and I ended up paying the whole amount.
Hi Binub, thanks for adding your comments, yes SC bank customer care also sucks, they dont have any information. Even though you have paid I suggest you to raise your concern with RBI ombudsman, i have seen they taking action against bank and resolving many issues like this. You will definitely receive some help from them, once you see any kind of progress please post to this thread so that it may be useful for some one else.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Standard Chartered Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    47%
    Complaints
    1721
    Pending
    0
    Resolved
    775
    Standard Chartered Bank Phone
    +91 11 3940 4444
    +91 11 6601 4444
    Standard Chartered Bank Address
    19, Rajaji Salai, Chennai, Tamil Nadu, India - 600001
    View all Standard Chartered Bank contact information