Standard Chartered Bank — Credit card fraud transaction and bank irresponsible | |||
Today i had 3 continuous fraud transaction of 10K each. I am in Bangalore but transaction happened in Mumbai. I called SC and got the card blocked immediately. When i called customer care they said they will take complaint only after 48 hours and investigation will happen for 45 days. I dont know why are they not ready to take any complaint till 48 hours. They say they will get transaction reference number only after 48 hours which is not acceptable. So till 48 hours if the transaction slip or bill is lost then we have to pay. So this is game played by SC. Today when i reading this forum i can see so many complaints, i had read this before i would have never gone for them. Anyways they gave me merchant name, i found his number in just dial and called him he gave me details of the person name which he knew. I again called bank and asked them to take this seriously go to merchant and collect the receipts but they are not ready to do...they said same mantra 48 hours. When i am saying the slip is with merchant and I already had call with him etc...also they are not ready to take any action. Can any one help me or let me know what should i do to get money back? Was this information helpful? | |||
3 Comments | |||
Comments
Same experience. Ended paying the amount with interest. They had no interest to act properly and I ended up paying the whole amount.
Hi Binub, thanks for adding your comments, yes SC bank customer care also sucks, they dont have any information. Even though you have paid I suggest you to raise your concern with RBI ombudsman, i have seen they taking action against bank and resolving many issues like this. You will definitely receive some help from them, once you see any kind of progress please post to this thread so that it may be useful for some one else.
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