Standard Chartered Bank Credit Card — Late fee with interest included in march 2014 credit card bill

Address:Chennai, Tamil Nadu

I have received a bill statement for march 2014 from Standard chartered Bank. i have informed the phone banking officer regarding this late fee issues once i receipt of my statement and they did not provide any reference no for my conversation held.then i have paid my entire amount before due date. But the late fee and interest is appearing on my statement even though i have my due amount before due time. Yesterday i have received a SMS from SC bank saying some over due on my credit card account. . Hence i request SC bank to reverse the late fee and interest etc., which i have already paid to sc bank immediately.
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Standard Chartered Bank customer support has been notified about the posted complaint.
May 05, 2014
Updated by MUTHUCCICCF
Dear Sir,

No one has contaced sofar from your side.

However, i will lodge a compliant as informed by you.


regards,
G.Muthukkumaran
Complaint comments 

Comments

Dear Customer,

We are here to help you. Please accept our sincere apologies for the inconvenience caused to you. We request you to log your query on our Social E-Ticket system:<https://apply.standardchartered.co.in/e-ticket>, we will generate a reference number using which you can track your query online. We assure you that our customer service representative will contact you shortly to address your concern.

Regards,
Standard Chartered

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