Standard Chartered Bank — Credit card, money paid on time but blocked and cibil impacted

Hi,
I have been a StanChartered customer since 2009 so I hope you will listen to my issue and provide resolution. StanChart Credit Card was my primary card till the time I lost the card and the subsequent month bill was Rs zero. When I got the bill on the new card, I made the payment promptly. In June 2004 the outstanding amount was Rs. 6037 and I made the full payment on my primary card and called up customer care to transfer the money to supplementary card and BT loan a/c and zero out all outstanding dues.

On the statement you can see the customer care exec moved money from the primary account to the supplementary card account and the BT account. However, the amounts were not balanced out correctly. The BT account with a due of Rs 1 got a credit of Rs 560 and the primary account got a debit of Rs 178. As of July 2014 on the primary and add on card, the outstanding was debit of Rs. 178 and on the BT account it was a credit of Rs 562. Overall, Rs 384 was paid extra. As the online account did not reflect the new credit card, I switched to HDFC temporarily.


After that, I again got the card blocked as I misplaced my wallet and the customer care never issued me a new card. Did not give me a specific reason but said that your account has been suspended. After speaking twice to the call center I finally moved on to HDFC bank CC permanently.


Now last month 2016, when I pulled up by CIBIL score, it showed a written off amount of Rs. 1655 from your bank. I called up the call center and they explained that due to the wrong allocation of money, the bank kept on levying interest and late charges and finally permanently blocked my card.


Card numbers are as under:

Primary Card- [protected] Amit Talukdar

Add on Card- ending 8489

BT A/c- ending 8933

Can you please as a resolution get my CIBIL corrected and unblock my card.

Thanks!

Amit Talukdar
amit.[protected]@gmail.com
+91 [protected]