[Resolved]  Standard Chartered Bank — DEDUCTION OF ANNUAL FEES, INSPITE OF ME NOT WANTING RENEWAL OF CREDIT CARD

Address:

Bangalore, Karnataka

Sir, 1. i had a credit card from standard chartered ending 7517, which expired on jul/13. before the card expired i have clearly written to standard chartered bank that i do not need renewal of your card. inspite of that they have sent a new card, which i have refused to receive. the card was not accepted by me, inspite of that they have deducted the annual fees and my remaining credit balance is still pending with bank. One year has passed and i have not got neither my Credit balance nor refund of annual fees for the card which i do not possess. 2. I further state that i have not used their card for even a single day (returned the courier as it is). So why annual fees was deducted and why my credit balance is still not refunded to me. 3. pls refer my mail below and the responce from bannk 4. Request early redressal of my complaint Thanking you shailendra Dutt Seetha [protected] My address : DCMU, HQTC, IAF mekhri circle, Bangaore -06 [protected] Forwarded message[protected] From: customer.care <Customer.[protected]@sc.com> Date: Thu, Oct 24, 2013 at 3:01 PM Subject: Your recent communication with us (KMM15701184V7086L0KM) To: SHA ILENDRA DUTT SEETHA <shaily.[protected]@gmail.com> Ref : 10/13/106263/SP/CRD Dear Mr. Seetha, This is with reference to your e-mail dated October 24, 2013 . We understand from your communication that you are not in receipt of replacement card. We are concerned to note that you are not in receipt of the replacement card . We regret the inconvenience caused. Our records indicate that the replacement card has been dispatched to your mailing address on September 26, 2013 through Blue Dart couriers vide Airway Bill Number CC9894661 and the same was returned undelivered on October 19, 2013 and also we redispatched the card through First Flight and the same has returned undelivered on October 21, 2013 due to the reason "Party not available". Hence we requested you to revert us with your available timing and confirmed mailing address to do needful. We would like to inform you that the annual fee debited to your card account is a basic product price. The same is debited to your card account for the various facilities extended on your card account. It is as per the terms and conditions and schedule of service charges applicable for your card facility. We are also concerned to note that, you wish to cancel your card relationship with us. In this regard, we request you to revert with the reason for your decision and provide us with another opportunity to be of service to you. Assuring you of our best services always, Yours sincerely, On behalf of Standard Chartered Bank Mathavi Customer Care Unit We would like to know whether you are satisfied with this e-mail interaction. Please click on the following link to provide your feedback. https://forms.online.standardchartered.com/public_website/india/e-survey/ Please do not disclose your PIN/One Time Password (OTP) to anyone. Standard Chartered Bank will never call or send SMS/emails asking for such details. If you receive an OTP without request, please intimate the bank immediately. Login to Online Banking through our secured website For more details on our complaint management policy and Banking Ombudsman Scheme, 2006, please visit to http://www.standardchartered.co.in/personal/tools-utilities/en/complaints.html Standard Chartered Bank is committed to making your banking with us a pleasant experience and values your feedback: Visit Us : www.standardchartered.co.in Write to Us : customer.[protected]@sc.com You can write to us at Standard Chartered Bank, Customer Care Unit, 19, Rajaji Salai, Chennai ? 600 001 or reach our Phone Banking executives at http://www.standardchartered.co.in/personal/ways-to-bank/en/phone-banking12.html "As per RBI guidelines, effective April 1, 2012; the validity period of Cheques, Demand Drafts, Pay Orders and Banker's Cheques for payment will be reduced from 6 months to 3 months from the date of issue of the instrument." This email and any attachments are confidential and may also be privileged. If you are not the intended recipient, please delete all copies and notify the sender immediately. You may wish to refer to the incorporation details of Standard Chartered PLC, Standard Chartered Bank and their subsidiaries at http://www.standardchartered.com/en/incorporation-details.html. [protected] Forwarded message[protected] From: shailendra <shaily.[protected]@gmail.com> Date: Fri, Oct 25, 2013 at 9:01 PM Subject: Re: Your recent communication with us (KMM15701184V7086L0KM) To: "customer.care" <Customer.[protected]@sc.com> Dear Sir, 1. I am aware that annual fees is a basic product price, but unless i want to use the product why is it being charged. my card expired on Jul/13 so why was it dispatched after 3 months on sep/13, inspite of my repeated request to not to dispatch my card as i do not want to continue with the service because i was highly unsatisfied with the service. 2. As far as my mailing address is concerned, pls chk with your customer care as to how many times i have called up and requested to update my new mailing address, as well as my new number. But all my efforts were in vain. for further proof of my efforts to update my address i am copy-pasting the mail which i sent from my StanChart netbanking on 08/08/13 "Sir, i have requested your customer care to change my address and mobile number but inspite of contacting twice it is not done. my card got expired on july13 so now i m not even able to contact customer care cause at the very first menu it is saying that card number is invalid. pls help asap my contact number is [protected] and my new address is "CO 777SU, air force station bhuj, bhuj - katch 370001" 3. The above pasted mail was sent from my netbanking account on 08/08/13, but still very poor responce from your side. This mail is still there in my account sent box and can be checked by you. 4. Sir i have clearified that i do not want to continue with the card and i request that the annual fees charged may be refunded back as i ve not used ur card even for a day, and the remaining balance amount may be refunded back to me. thanking you SD Seetha On Thu, Oct 24, 2013 at 3:01 PM, customer.care <Customer.[protected]@sc.com> wrote: Ref : 10/13/106263/SP/CRD Dear Mr. Seetha, This is with reference to your e-mail dated October 24, 2013 . We understand from your communication that you are not in receipt of replacement card. We are concerned to note that you are not in receipt of the replacement card . We regret the inconvenience caused. Our records indicate that the replacement card has been dispatched to your mailing address on September 26, 2013 through Blue Dart couriers vide Airway Bill Number CC9894661 and the same was returned undelivered on October 19, 2013 and also we redispatched the card through First Flight and the same has returned undelivered on October 21, 2013 due to the reason "Party not available". Hence we requested you to revert us with your available timing and confirmed mailing address to do needful. We would like to inform you that the annual fee debited to your card account is a basic product price. The same is debited to your card account for the various facilities extended on your card account. It is as per the terms and conditions and schedule of service charges applicable for your card facility. We are also concerned to note that, you wish to cancel your card relationship with us. In this regard, we request you to revert with the reason for your decision and provide us with another opportunity to be of service to you. Assuring you of our best services always, Yours sincerely, On behalf of Standard Chartered Bank Mathavi Customer Care Unit We would like to know whether you are satisfied with this e-mail interaction. Please click on the following link to provide your feedback. https://forms.online.standardchartered.com/public_website/india/e-survey/ Please do not disclose your PIN/One Time Password (OTP) to anyone. Standard Chartered Bank will never call or send SMS/emails asking for such details. If you receive an OTP without request, please intimate the bank immediately. Login to Online Banking through our secured website For more details on our complaint management policy and Banking Ombudsman Scheme, 2006, please visit to http://www.standardchartered.co.in/personal/tools-utilities/en/complaints.html Standard Chartered Bank is committed to making your banking with us a pleasant experience and values your feedback: Visit Us : www.standardchartered.co.in Write to Us : customer.[protected]@sc.com You can write to us at Standard Chartered Bank, Customer Care Unit, 19, Rajaji Salai, Chennai ? 600 001 or reach our Phone Banking executives at http://www.standardchartered.co.in/personal/ways-to-bank/en/phone-banking12.html "As per RBI guidelines, effective April 1, 2012; the validity period of Cheques, Demand Drafts, Pay Orders and Banker's Cheques for payment will be reduced from 6 months to 3 months from the date of issue of the instrument." This email and any attachments are confidential and may also be privileged. If you are not the intended recipient, please delete all copies and notify the sender immediately. You may wish to refer to the incorporation details of Standard Chartered PLC, Standard Chartered Bank and their subsidiaries at http://www.standardchartered.com/en/incorporation-details.html.