[Resolved]  Standard Chartered Bank — Fraud on credit card

Address:

Gurgaon, Haryana

Hi, My name is Jimmy charak. i stay in gurgaon. i was using standard chartered credit card and there was fraud made on my standard chartered credit card on 11sep15 around for the amount 51500 Rs. i received 2 messages on my phone that my credit card was used twice(once for 25000 and then for 26500). As soon as i saw this message i called the customer care and blocked these cards as i had 2 standard chartered credit card. i told them that the card is with me and i never used that card as i was in Gurgaon at my office that time but they told that card was used in Reliance digital at Kolkata. i have been calling these guys from last 4 days and they are telling me that merchant has still haven't claimed the money until today when i called and they told me that merchant has claimed the money and now i need to dispute the charges. they told me that it will take 45 days to resolve but the dispute form they sent me it is written there that this can take 180 days or more than that and also. i need to resolve this as i have not made any charges for the same amount and bank is not helping me with same as i have to call them again and again and this is really very disturbing. Please help me with same as this is a fraud happened on my card. My dispute number is[protected] My email id is jimmy.[protected]@gmail.com Number [protected]. Thanks Jimmy charak