[Resolved]  Standard Chartered Bank — Harassment from Standard Chartered Bank

Address:Mumbai City, Maharashtra

I am receiving frequent interval calls from Standard Chartered Bank Call Center. The lady is asking that your husband is taken loan in 2003 and did not paid back. Loan amount is Rs.9000/- and present payment is Rs.300000/-. Asking me to "bring 9000/- principal amount I will adjust and close the loan".
My husband had a credit card in 2002 and he has not having any credit balance and he has closed this card within short period before going abroad. At present the lady from the call centre frequently calling to my office number after I block my personal mobile number. She even call up my friends number and ask him to pay the amount. I ask her to go legal or send the document relating to what she is talking about. She do not answer any of my question and always asking give your husband address / telephone in abroad. She is calling my office and asking about the loan payment to my colic whom ever take the phone.
My husband and my self, thinking how to solve this problem. We have no any document relating the issue to go for legal. I am facing very difficult situation. The bank person knows my office address but they do not visit me directly.
I hope Consumer complaint board will take necessary action on Standard Chartered Bank Mumbai (divisional call center).

Thanking You.

Sharda
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

I have no credit balance with SCB and I closed this card paying all outstanding before travelling abroad in 2003. There is no bill or notice from SCB there after, but my wife is getting frequent calls in last two months. I was not in any of defaulter list last few month back to where we got clearance for other home loan.
Here it is clear that SCB employees and their call centre is harassing their previous customers with different intention.
Dear Sharda,

We are here to help you. Please accept our sincere apologies for the inconvenience caused to you. We request you to log your query on our Social E-Ticket system:http://on.sc.com/eTicket, we will generate a reference number using which you can track your query online. We assure you that our customer service representative will contact you shortly to address your concern.

Thanks and Regards,
Standard Chartered

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Standard Chartered Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    48%
    Complaints
    1721
    Pending
    0
    Resolved
    778
    Standard Chartered Bank Phone
    +91 11 3940 4444
    +91 11 6601 4444
    Standard Chartered Bank Address
    19, Rajaji Salai, Chennai, Tamil Nadu, India - 600001
    View all Standard Chartered Bank contact information