Standard Chartered Bank — Home Loan - Delays & Wrong Communication

shibu.shivanandan

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

Very pathethic customer service by the bank...no one in their customer service teams knows any answers...everything gets delayed by 24 - 48 working hours. they delayed my loan closing by almost a month. first there was a delay in sending the fore-closure letter, which was the bank's fault, I had to pay extra interest money & now they are not even closing my loan.

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Standard Chartered Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Dear shibu shivanandan,

We are here to help you. Please accept our sincere apologies for the inconvenience caused to you. We request you to log your query on our Social E-Ticket system:http://on.sc.com/eTicket, we will generate a reference number using which you can track your query online. We assure you that our customer service representative will contact you shortly to address your concern.

Thanks and Regards,
Standard Chartered