Standard Chartered Bank — Standard chartered credit card fraud transaction... Even after giving proof no response and cheating | |||||
Hi all, i would like to perform what all update happened after the fraudulent transaction. There was 3 fraudulent transactions on my card in mumbai when i was in bangalore. SC never agreed to raise complaint till they pay money to vendor. They stated once vendor claims, once it appears in statment only then they will investigate. Even when vendor name is very clear and known as soon as fraud happened not sure why they did not take action. I begged literally but none helped. Finally after 48 hours they took complaint as they have already to vendor and now vendor and bank are safe we customers are problem. They asked me to send dispute forms. I filled dispute forms and sent them. Also i sent them proofs of my other card transactions which proves that i am in bangalore. I called customer care 100 times to confirm me whether they have received my document but each one had different answers. T They keep saying wait till 45 days that's. Even i filed case with police and gave them FIR but still no response. We need to always contact only one customer care number and one email id and we will not get response from both of them. Below are the acknowledgment numbers i get without any solution. The biggest problem is we customers are not supposed to contact their investigation department, investigation department will never call us to update, and standard chartered customer care wont have any update. Anyways i have decided to take legal action as per law with the FIR i have filed as i feel like SC will come after 45 days stating that i have to pay...i have never heard any investigation finalizing as per customers, it will be always in favor of vendor Ref No: 02/16/003909 (KMM21528204V86648L0KM) on 2nd Feb Ref No: 01/16/068652 (KMM21511456V69405L0KM) on 29th Jan Ref No: 01/16/068987 (KMM21512368V76314L0KM) on 29th Ref No: 01/16/071034 (KMM21517615V72419L0KM) on 30th Ref No: 01/16/063758 (KMM21498846V50593L0KM) on 28th Ref No: 01/16/063583 (KMM21498504V16051L0KM) on 27th Ref No: 01/16/062679 (KMM21496394V94572L0KM) on 27th with nodal officer sent Was this information helpful? | |||||
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Standard Chartered Bank customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
I had the same experience. Finally these losers made me pay all amount including the interest. This is inspire of notifying them the moment fraudulent transaction occurred. I think they are behind this themselves.
Reply
Hi Binub, thanks for adding your comments, yes SC bank customer care also sucks, they dont have any information. Even though you have paid I suggest you to raise your concern with RBI ombudsman, i have seen they taking action against bank and resolving many issues like this. You will definitely receive some help from them, once you see any kind of progress please post to this thread so that it may be useful for some one else.
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