[Resolved] Standard Chartered Bank — Unauthorized ATM withdrawal

Mrityunjay_Ravi

Address:

New Delhi, Delhi, 110059

Dear Sir, On 12-Nov-2015 17:52 I got message through SMS in my mobile number that 10000 has been withdraw from ATM. I read the SMS at that time another two message received that 10000+5000 withdraw from ATM. I was in office at that time with ATM debit card. I immediately open on standard chartered online details with userid and password and found that same transaction has been happened. I immediately inform the customer care by phone such matter. They block the card and logged the complain and shared complained id also. Today 13-Nov-2015 I got phone from bank that you have to submit with filling a form with signature for such matter in any nearest standard chartered branch. I have submitted form in DLF 7A building gurgaon. I informed that I never ever used this card for shopping but the incident came with me. They told me for investigating such matter in 48 hours but not confirmation for revert amount. I have lost 25000 amount the negligence of bank security. Please take action on same. Thanks Mrityunjay Ravi Account no : [protected] Contact No : [protected]

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Nov 23, 2015

Complaint marked as Resolved

Not resolve yet. I am very frustrated of security concern of standard chartered bank. 25000 rs withdraw from ATM card by some one. That time Debit card was with me. How to create same ATM card. That means there is no security in standard chartered bank.

Standard Chartered Bank customer support has been notified about the posted complaint.

Nov 23, 2015

Updated by Mrityunjay_Ravi I Team,
Today I got a receipt from standard chartered on my residential address. That the transaction happening from Corporation Bank with ATM card. I am surprise that a secure bank didn't find the issue in 11 days. I have already said that I was in office and Debit card with me at this transaction time.

Please help me, where I logged my complaint. I have lost 25000 RS from saving account by negligible of bank security.

Nov 23, 2015