[Resolved]  Standard Chartered Bank — Unethical Demand for Annual Fees- (KMM17928448V93047L0KM)

Address:New Delhi, Delhi

Hello Team, This is Deepak Gupta, has been using the Standard Chartered Credit Card ([protected]) from last one year. The bank offered this card to me free of cost with no annual and joining charges. However, without any prior intimation or call, they have added about INR750 rupees as an annual payment in my current credit card statement. Also, when I mailed the bank credit card customer care team regarding this and requested them to please close the card and levy the fees, they asked me that they have no communication that the card was offered free of cost. Moreover, I need to this fees. I think, this is an unethical practice, first the bank's credit card sales team convinced me that the card is free and now they are asking me the evidence to support this. Further, this is my wish to use the card or not, I don't want to continue the card and don;t want to get it renewed. Considering all these points, I request you to please from the immediate effect block my credit card and levy the INR 750 annual fees. I will surely pay the used amount before the time limit. Further, will drop the copped credit card at Stancy's ATM drop box. Request you to take this on priority and take some immediate action. Regards, Deepak [protected]
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Aug 14, 2020
Complaint marked as Resolved 
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Dear Deepak,

We are here to help you. Please accept our sincere apologies for the inconvenience caused to you.. We have raised a query on your behalf and our customer service representative will contact you shortly to address your concern. You can track your query on our Social E-ticket system, using your tracking no #CT1907SAOQ at this link http://on.sc.com/trackstatus

Thanks and Regards,
Standard Chartered

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