[Resolved]  Standard Chartered Bank — Very Aggerssive & Rude Collection calls to Senior Citizen which has caused him mental problems

Address:

New Delhi, Delhi

Hi All, I Kanika Vyas am writing on behalf of my Father Mr. Harsh Vyas who is credit Card holder of Standard Chartered and is a senior citizen. This is a complaint against your renowned bank credit card division collection agencies.I am really disappointed rather shocked to hear the way your collection agents deal with a senior citizen like him. They just do not have respect that how should one should be speaking to an aged fellow like my father. The issue is whenever he gets a call from collection agents; they speak very rude to him and post which he goes into a mental trauma. The way these agents speak to a senior citizen is actually embarrassing for a renowned bank like yours. He has not used the card for more than an year, you can check the same internally through your data. Moreover after my repeated request to Standard Chartered Call center Team he is still getting these types of calls .I would not recommend anybody to use your credit card services since you guys do not any sense to talk to a senior citizen. He has not been receiving any statements or any sms informing about due amount for last more than six months. He is only receiving these threatening calls from your collection agencies.He literally does not talk to anybody for hours after talking your collection agents over phone after a lot of persuasion from everyone at home he tells that he is received such kind of call where he was asked literally to go 35 kms from his place to pay INR 1000 minimum due . He is been tortured a lot by your collection agents that he has now starting hiding about this call from his family.I hereby demand to waive off all the late fee charges and other bank charges, charged on my father’s card. Provide him with a small amount which he can pay as a settlement amount to discontinue with the card services . Note :: This issue was discussed already with Padma your complaint officer from Chennai since i have filed the complaint already however this has not been resolved till date and my father's health is deteriorating day by day. Card Holder’s Name: Mr. Harsh Vyas Card Number: XXX 0758 XXXX 2049 Request you to Contact me also STOP CALLING AND HARNESSING MY FATHER WITH YOUR NON TRAINED COLLECTION AGENTS CALL ME IF YOU WANT THE CARD AMOUNT TO BE SETTLED IF HE GETS A SINGLE CALL I WOULD ENSURE THAT YOU GUYS SHOULD NOT GET A PENNY FROM ME. Regards Kanika Vyas