[Resolved] Star Cj — A case of cheating from your customer care personal Mr. Khanaya

Rajeev Nanu Kurup

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

Dear Kenny Shine, Congratulation for boarding Star CJ as CEO, sorry for putting a complaint with your company as your representatives are giving false commitments & cheating the customer . I had purchased some facial kit in the month of August 2014 with a opffer of getting a gift voucher of 4000/ Rs. which is yet to be delivered. Customer call centre is busy in misleading us with giving date by date & telling us that our head Mr Khanaya will cal us back on the dispatches. I had made complaints on 20/08/2014 /04/10/2014 & recent one with Mr. Shubam Kumar with complaint number[protected]. I request your quick action on this for further bussiness.

Was this information helpful?

No (0)

Yes (0)

Aug 14, 2020

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Related SHOP CJ Network reviews

View all 2029 SHOP CJ Network Reviews

Comments

Avijit Joarder

from Mumbai, Maharashtra

Star CJ, I am very sorry for putting a complaint as your representatives are giving false commitments and cheating the customer . I had purchased some VLCC facial kit (order no. [protected]) on September 23, 2014 with a offer of getting so many free gift along with a gift voucher. But when I open the goods (It was a big box) after delivery I saw that big box contains another two box of which one box completely blank and other one contains which main facial items along with free pedicure kits.

I was complained that four items are missing. 1. Strawberry peel off mask 2. VLCC Kajal, 3. Hair band and 4. Gift voucher. Next day one person from STAR CJ call me to know about my complain and inform me that missing items will be send by 2-4 days.
But another surprise was wait for me that when I received next delivery (that was also comparatively large box) I surprised to see that it contains only hair band which was also not similar items which showed in the TV show.
Hence once again I complained for other items. But there was no response from CJ's end. I once again complained and today one lady call me and say that she will send only gift voucher. When ask about the other items she inform rudely that she only know about gift voucher.

Anyway, I will wait for some time and complain to consumer cell.

In the mean time I request every body not to buy any things from Star CJ (a cheater).

SHOP CJ Network Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Rajeev,

We regret that your experience was not up to your expectations. We are eager for a chance to serve you better in future.

Regards,
Shop CJ India

Avijit Joarder

from Mumbai, Maharashtra

Star CJ may write as follows:

Hi Rajeev,

We are very happy that your experience was not up to your expectations as usual like other customers . We are eager for a chance to cheat you better in future.

Regards,
Shop CJ India