[Resolved]  Star Cj Alive — Poor quality of gift items

Hi Mahesh,

Thanks for your feedback. Our customer service team will get in touch with you soon.

Regards,
STAR CJ Team

Dear Customer,


Thank you for writing to Star CJ alive.

We deeply regret the inconvenience caused to you and are currently investigating the issue highlighted by you.

We shall revert to you within 3 working days by phone or email

In case your query requires further investigation we will keep you informed on the time required for resolution.


Warm Regards,
Star CJ Customer Service Team

Dear Mahesh,



Greetings of the day!!



Request you to help us with your contact details and we will get in touch with you to serve you better.



You can also reach us at[protected] /[protected] /[protected] and our shopping consultant would be happy to assist you



Regards,

Customer Service

Star CJ Network India Pvt. Ltd.



* Email: [protected]@starcj.com

Website: www.starcj.com

Star cj team called me and they are ready to replace the same

Dear Customer,


Thank you for patiently waiting for Star CJ alive to investigate and resolve your service request. As discussed over the phone above service issue highlighted has been resolved to your satisfaction.
We request you to treat this incidence as an aberration to the quality standards we strive to achieve for our valued customers like you. Your feedback is valuable as it helps us enhance services for you and review our processes. In case you need further assistance, please do call or email us. We’ll do our best to help you.


Assuring you of our best services at all times


Warm Regards,

Star CJ Customer Service Team

hi
my name nadeem baqai i am old custamer star cj alive.i perchase magic hanger order no [protected]
ok.star cj call me say give me answer world cup final i say india.you win prize then call you plz tell mei win prize ok my mobil no [protected] thanks
plz repply me
nadeem baqai

i have a request. on[protected] when i was watching i came across D DECCAN 24c gold plated jewellery set. it was 8 piece set and an enamel khadaga was free for that. the cost of this was 1799 or so. i want to place an order for this particular item. but it was not shown again and plese send me the link through which i can watch it again, show to my parents and place an order.
you can contact me on [protected]@yahoo.com

please reply.

Dear CJ,

I have booked a LCD of Videocon of 40 inch and it came to Patiala through GATI Courier. The delivery person was so rude on phone and so arrogant that he called me up for picking up the items from courier office. I registered complaint thrice to your customer care about this. Every time I was told that call would come to you regarding your complain. But till now no call has come from your side but instead one SMS has come on my mobile No. that your Product Code No [protected] has been cancelled due to my Non- availablity. If this was the case then you kindly look up for my complaints which was lodged thrice.
It is easy to blame on individual, you amy never be wrong at any point. I stead of taking some actions against individual you have just ended the complaint.
I am raising this issue and will go to consumer court for unnecessay harassment and cheating for undue advantage. I have already taken your product bathroom sets yesterday. Pl amend your lacuna in providing the servies to the consumers.
Satish Gupta
[protected]

hiii,
my Name is Rekha Singh, I have placed an order of maharaja juicer mixer grinder. it was deliverd to me but the product was incomplete i hv placed placed a complent for it 2 weeks ago but there was no action taken for it and i m giving this last complent for my order otherwise...

StarCJ — Star CJ - Not delivering working product, poor quality and pathetic services

I oredered a Inalsa product through StarCJ on July 15th 2011 and till date I have not received a right working product.

First product was ordered on 15th and delivered on 19th. It was broken and I ordered for replacement.

This time I got product on August 04, where as they said it should be delivered within 5 working days. I made so many calls, talked to almost every representatives in the call center, their supervisors and their boses. All of them make comitments and never fulfill. Quality of the product is also not good at all. It seems they are selling rejected lot.

I checked product which was delivered on August 04 and it was broken again and however, in my last conversation I told Amit Kumar, that it should not be broken this time as it is kind of inconvinience. He said, we will check before delivering. As I got the non working machine this time too that means cross check neer took place.

I have called again so many times and not Amit Kumar is not coming over the phone now and his collegues are also not doing any thing right.

This star CJ call center team is the most pathetic team I have ever seen when it comes to service and one should pay extra money in market to by product from market in place of buying from them.

Regards

Vishal Sharma

Star CJ Alive-order no.2011-10-07-021943 — Undelivered order since 07/11/2011

I ordered an item vide order no.[protected] on 07/11/2011 from http://www.starcj.com/mall/index.htm.
Despite of 6 complaint calls not a single action received from the replacement deptt. This is very unprofessional and unethical that despite of that the fact that the payment is done in advance, no one takes the pain to call the customer.
Each time i called up i just received an assurance that their priority team will contact in 5 working days that means a customer has to wait for 2 months for an order

This is the height of humiliation. No customer service at all.....Please resolve, i am still waiting for the same.

Nitin Chawla
[protected]

i am zahid, just now i done my recharge through PAY TM website, for AIRTEL DTH, ID No [protected] Date 11/11/2011.Rupees 250/- my order no is 8646373. still i didn't get the amount,

Star CJ Alive — undelivered order since 07/10/2011

In reference to the complaint below i received a call stating that the order is again dispatched vide docket no. CJGLS[protected] and the contact person no. is [protected] but the person at the other end is denying any such order and the same is still undelivered. This is something which we call negligence and customer harassment.

Waiting for the proper action.

Nitin Chawla
[protected]

Complaint posted on:-14/11/2011

Undelivered order since 07/11/2011
I ordered an item vide order no.[protected] on 07/11/2011 from http://www.starcj.com/mall/index.htm.
Despite of 6 complaint calls not a single action received from the replacement deptt. This is very unprofessional and unethical that despite of that the fact that the payment is done in advance, no one takes the pain to call the customer.
Each time i called up i just received an assurance that their priority team will contact in 5 working days that means a customer has to wait for 2 months for an order

This is the height of humiliation. No customer service at all.....Please resolve, i am still waiting for the same.

Nitin Chawla
[protected]

I agree with you these STAR CJ guys are just waste of time and money...you will have to follow up them rigorously.

Kavita

HI Start CJ Team,


I am very sorry to write such a bad mail which reflect the the relation of starcj with customers .
I have lodged a complaint 2 months back and didnot get the resolution as of now, still pending for some angel to reply or call back !!!
There is a replacement of the damaged product which is pending from last 2 months.

Problem i have with starcj live --

1. Nobody calls back about the status of your call . As i also dont know what is happening with my COMPLAINT CALL .
2. Keeps me on hold on every call about 15 minutes everytime
3. When i asked to speak with senior, they will not lift the call which will gets automatically disconnected.
4. Foremost, No reply or update on my complaint call, it has not been done as of now.
5. Everytime you call star cj live they will say, it has been under process and will be done one fine day .

MY FEEDBACK ABOUT STARCJLIVE -- >

1. Pathetic response from customer care (including senior staff)
2. Long call hold keeps irritating the customer .
3. They dont know about the customer realtionship at all.


I only expect now at this point in time, that they might have some shame and they will call/repond or solve my query one day .


No Regards
Chirag // [protected]

I purchased Karbonn A1 mobile Rs. 4990/- on 20the April 2012. when i saw the broadcast they said we can hear Fm, Radio and as well as world radio. But when i got the product there is no Fm feature. I shocked. I complained but they denied. they said we did not say that. i replied that gave me that broadcast clipping but they refused to give me.

till today i did not received and appropriate solution. what could i do with this hand set. very expensive and no FM.
My order no. is [protected]
date: 20/04/2012

ratna
[protected]

to
Starcj (My registered number with StarCJ is [protected] with the name of Aditya Pathak)
I have purchased a pack of 4 Chiffon Saree from PRAFFUL brand . Unfortunately the stuff was not Chiffon the saree also not carry any trademark of Praffull. I am trying since last 4 weeks to Starcj but could not able to get any satisfactory reply . This type of attitude discourage tele shopping
When ever i call to Star CJ the response is Pathetic from customer care and a general tendency for long call holds.
I only expect that they might have some shame and they will call and give a satisfactory solutions to my problem

Dr Suman Pathak

I have order a jewellery collection on Star CJ of bangle size 2.6. But I received 2.4. I register my complain three times but each time I have delivered with 2.4 size instead of asked 2.6 size. All this is highly unprofessional. Great harassment. Spent too much time, money on weekly basis for complains.

Big mistake at my end was that I have made a online payment before hand. Thus, now I am running after them to get the refund.

I will strongly recommend you to stay completely away from this fake site to save your money, time and peace.

i ordered birla seat massager from star cj after seeing ad. On television, order no.[protected], witin two days i got the delivery, after two hours of delivery i called-their customer service to return the product since it was a waste product nothing was there as shown on telivision but this fraud company selling fake and obsolete products which company's are not able to sell in open market are selling via this fraud starcj . They clearly refuse to return the product not even ready to exchange with some other product .

I am posting this cause i don't want others to waste their hard earned money like this, Star Cj should be banned and unprofessional cheaters working their should be black listed.

Dear Sir,
Mysalf is Maninderjit Singh. I have purchased a Euroclean LITEVAC Handy Vacuum Cleaner ROI from starcj alive. vide order No. [protected] and Invoice no.[protected] dated 08.08.2013. Free gift sent with the product is Believe Travel Bag ROI / MAH. This free gift is a rejected piece which is totaly torn from all sides. After recieving the rejected piece of free gift I have also paced a complaint within 2 hours to the starcj on Phone No.[protected]. Kindly replace the rejected gift piece.

Maninderjit Singh
HouseNo.1722, Gurdwara Akali Daffter Road,
Kharar-140301, Punjab, M.Phone. [protected]