[Resolved] Star Cj Alive — not giving the services they promised | |||
It was very pathetic and disappointing by the lie and trust breaking scheme/ offer that was give by star cj during advertisement on TV and during clarification at time of order placing on internet. I Nidhi goyal, Hyderabad had placed an order no [protected] on star cj dt 10.12.2013 which was received on 13.06.2013. The product order was of VLCC DIAMOND FACIAL kit along with this there is an offer for 2000 Rs VLCC voucher, Which can be used with VLCC salon . During order it was confirmed by person other side of telephone that we need not to pay anything to the VLCC during use of voucher and we will get the same voucher as they are showing on TV(I.E. haircut, hair spa, full arm waxing, 1 weight loss session, blow dry). But once i received the product along with voucher they did not give the specified services as they are showing on TV. Instead they give me the voucher in which these services are paid. Then we called STAR CJ ALIVE customer care no[protected] and they asked me to talk to VLCC center person, I discussed but after that also VLCC person does not entertain me and saying that star cj are responsible. And when i am calling in STAR CJ ALIVE they are saying we are looking into this matter but no action is taking by them. Right now i am feeling like football both STAR CJ and VLCC kicking me off. I am very disappointed and deeply hurt by this kind of lie by star cj alive. I want star cj alive to give the right voucher and to avail all the services in VLCC as they mentioned on TV without any extra cost. Also i will report this case to consumer court and ministry of information and broadcasting against STAR CJ ALIVE Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
10 Comments | |||
Comments
Hope you will resolve my problem ASAP...
Its very disappointing response from their side. Simply they are cheating customers...i received a call from STARCJ and they are saying they can not do anything in this matter just discuss with VLCC. Mentally and financially they cheated on me as well as consume my time also. They are saying its on TV we shows only plus point not minus point in this manner they are doing fraud with customers. Even i told them that i will complaint against starcj in consumer court and ministry of information and broadcasting then he said ok...how rude behaviour...so its my request to CONSUMER FORUM please look into this matter..
Thanks n regards
Nidhi
Thanks n regards
Nidhi
its my request to consumer form to look into this matter...one side we are saying JAGO GRAHAK JAGO and on the other side while consumer complaining for their rights no one is listening...
Regularly i am following my complaint in the hope to resolve my problem...n keep following it ..
again and again they are cheating customers...they are telecasting the same product with same services which they are not giving to customers. By seeing today again that VLCC diamond Facial kit along with salon services i am really feeling sad...no meaning of this consumer forum :(
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We regret the inconvenience caused to you. We assure you that our Customer Service Team will investigate the matter start with the return process at the earliest.
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Team Star CJ.