[Resolved]  Star Cj Alive — UBISlate 7C+

Address:

Vadodara, Gujarat

I had bought a UBIslate 7C+ tablet from star cj alive and i received the tablet on 25th july 2014. The tablet i received was dead on arrival. And i could not even Power ON it.I complain to star CJ alive immediately and ask them for replacement. They just diverted me to datawind customer care and asked me to ring them and ask solution from them.I called datawind support team and after number of phone call interaction they gave me datawind service enter details located in vadodara.When i reached to service centre i was told that the service center had stopped providing service to customer since last 4 months and he has now no contract with Datawind.Even while buying the tablet i had ensured with Star Cj team if Datawind had service centre in Vadodara. As per them yes Datawind had service center.Now as per datawind and Star CJ, Datawind doesnot has any service center in Vadodara and Datawind has asked me to send the device to their head office in gurgaon. Also they will not replace me the device but repair it.Why should I get a new tablet repaired, because when i received tablet, it was dead on arrival.Now Datawind is not ready to replace the device and they say me that they wont even give me DOA certificate. Even the way they interact with customer is horrible. As if i had done a mistake by buying their product. They say if you want device replaced or you want you money back contact Star CJStar CJ on other end directly says they will not replace the device nor they will pay back my money.I am now stuck between two vendor.Its full responsibilities of Star CJ that they should either replace the tablet or give me money back.