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STAR CJ Customer Care

STAR CJ Network India Pvt. Ltd.

6th Floor, STAR CJ Plaza (Near Apsara Theatre), Dr. D. B. Marg, Grant Road (E)
Mumbai
Mumbai City District
Maharashtra
India - 400007

Customer Care Phone Numbers and Contacts

Phone:+91 22 4128 6000
 +91 124 430 6000
Mobile:+91 22 4321 7000
 +91 22 3307 3307
To place an order for your chosen product, please visit www.starcj.com or call up the Call Centre on +91 124 303 5100 / +91 22 3355 5533.

Other phone numbers reported by the users:
+91 22 4321 7000
+91 22 4441 8000
+91 22 4407 4407
 
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STAR CJ Complaints & Reviews

STAR CJ - kenstar juicer

User
 sndp80 on Jan 25, 2015
Two months back i have ordered online juicer kenstar yuva plus juicer after one week coupling has broken down asked customer care according to manual called them after three smses engineer came after that i made 10 smses but nothing has happen.i feel very bad on my mistake that i will not make again buying products online.and second thing i learnt from this that videocon is only on selling and not for loyalty....
Complaint comments Read comments Complaint category Electronics & Appliances

Star CJ Alive - PRODUCT CONTENT MISSING

User
 Somen Sadhukhan on Jan 22, 2015
Sir/Ma'am, On 3rd january, 2015 I ordered item code:145357/colour: none/size: none /Sku: 001/item name: Prestige omega deluxe 3 pcs Byk Set (with outer lid) . In accordance to the commercial shown on channel STAR CJ ALIVE, the combo consists of a tava, a fry pan and a kadhai with free outer lid pressure cooker. The order was delievered on 5th january, 2015. But the pressure cooker was missing in it. I complaint for the same on 5th january, 2015. They promised to deliever the pressure cooker within 10 days, but its pending till date. I requested them to cancel the order and make cash back....
Complaint comments Read comments Complaint category Other

STAR CJ - wrong size of delivery of shoes

User
 Jatin Kumar Pahuja on Jan 20, 2015
Dear all, This is to inform that I have ordered lotto shoes combo my order no is 20150108041623 name of jitin pahuja it was delivered all wrong sizes, when I saw this ad on TV I place my oder they said UK 10 no size not available I said ok delete my order if u can't have size then cancel my order they said ok sir, next day I got a msg from starcj sorry for inconvenience u can place u r order again then i call again they said ok will take u r order I said size is available they said yes UK 10 no is available then I place my order and when it was delivered I was not in town my family received...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

STAR CJ - Complain regarding services

User
 Ruchi Dalal on Jan 17, 2015
Respected Sir/Madam, I want to inform that I purchased 26 ltr Electrolux Microwave dated on 6th jan 2015; worth Rs 7490/-. On 14th jan 2015, my microwave stopped working due to some fault. I filed complain to Electolux service center. But no action was taken from customer care service of Electrolux. I complained again on 16th jan, 2015 in morning and again complained in evening. But till 12:15 pm, on 17th jan 2015. I also filed complain in starcj customer care on 16th jan but till today. I want quick response from them. Product Detail Ruchi Dalal 26 ltr Electolux microwave Date:...
Complaint comments Read comments Complaint category Electronics & Appliances

STAR CJ - DELIEVERED WRONG ITEM

User
 amitkumar20101984@gmail.com on Jan 14, 2015
I ORDERED VLCC FACE PACK ON 09 DEC 14 BUT HOWEVER I WAS DELIEVERED SLIM PACK WITH ORDER NO 20141209048603 AND ITEM CODE 144216002, 145269001 DESPITE MAKING SEVERAL COMPLAINT ON CONSUMER NUMBER, I AM STILL FACING THE GRIEVANCES. CUSTOMER : TANUJA...
Complaint comments Read comments Complaint category Cosmetics

Star Life Ok Channel - over showing of savdhaan india

User
 AbdulRahim Bagwan on Jan 13, 2015
Now a days the show ''savdhaan india" is over showing or telecasting. Showing of once or one case is inuf.but now it is showing more than 5 show.this can be leads to bad effect on our new generation.so please please...I request you to stop over showing of savdhaan india. Thanking you, Rahim bagwan. 9930059142/...
Complaint comments Read comments Complaint category Citizenship & Immigration

STAR CJ - regarding exchange

User
 Harshada2015 on Jan 12, 2015
I ordered vlcc set worth 1400/- and the product which got dileverd is not as mentioned in the ad. The cj team is the worst experince to start with. The worst tele shopping experince ever. I wanted to exchange the product but to no avail. And the people in the call centre are illeterate.. especially Ms. Ruksar khan. Bad experince....
Complaint comments Read comments Complaint category Health & Beauty

STAR CJ - Cheating and no response for exchange

User
 rushitas15@gmail.com on Jan 10, 2015
Hi I ordered vacuum bags on 30.12.2014 and got delivered on 2.01.2015 we called within 48 hours for exchange but no one is ready to help We spoke to TL named Siddharth Prajapati he assured we will get resolution but no one willing to exchange. So please help in getting the product exchanged Order no.20141230047268 and bill no. 201412301957 My email address is rushitas15@gmail.com contact no. 9320307453...
Complaint comments Read comments [1] Complaint category Furniture

STAR CJ - Not happy with your services...need replacement

User
 parul061 on Jan 10, 2015
I bought a Datawind tab from you and there is some problem with touch, i called your customer service and had a words with Datawind backed team but didn't get any solution. As there is some manufacturing defect so i need replacement. i already had a word with one of your agent yesterday night who assured me about replacement but today I got a call from your and datawind backed team they were not ready to replace.. Now it's not my problem to go and get it done with datawind store.. If you can replace then better other wise i need to contact with Consumer form. As per my conversation with your...
Complaint comments Read comments Complaint category Mobile Service Providers

STAR CJ - "Disgusting servie" is too small a word for these THUGS

User
 rs0703 on Jan 6, 2015
ufff... I don't know from where to start... These guys hav given the worst online shopping experience to me... I'm a frequent online shopper but this experience... i'll never forget.. They don't know even the basics of after sales service. The customer care executive was toooooo rude. He was literally shouting on my dad.. I was shocked to hear that they don't care if the customer is satisfied with the product or not. I think they don't know what they've been hired for -for listening to customers' complaints and taking care of them. Its just the opposite in this case. BEWARE! people.. they openly accept...
Complaint comments Read comments Complaint category Electronics & Appliances

STAR CJ - Taken back the product & no Refund after 1 month & so may follow ups.

User
 Trisha Singh on Jan 5, 2015
My order number is 20141124061455. I made payment through COD & after receiving the product i made a request for return. The guy who came for the pick up has been taken back the product & gave me a receipt no. 308485085 but almost 1 months passed and i have not yet received my amount. Also whenever i make call on call center (at 18605001860) they use to tell me that the complain has been launched and i will receive my refund through cheque within four working day but till now no positives. Conteniosly I am following us and now they have started saying that your complaint has been...
Complaint comments Read comments Complaint category Online Shopping

STAR CJ - not received complete package of products

User
 Sampada Sankpal on Jan 3, 2015
VLCC kit was ordered of Rs1365. Did not get all the 9 free gifts. received the kit, VLCC voucher, facewash and polybands only. remaining 6 gifts not received yet. bill no: 201412190369 date: 19/12/14 order no: 20141219046208 docket no: 190132119...
Complaint comments Read comments Complaint category Health & Beauty

STAR CJ - got cheated and no response from star cj

User
 bhashit on Jan 2, 2015
Dear Sir / Madam I booked my order on date of 26 december to see it on television..got delievery on 29th december..but it's not exacltly seen on television..in television colors are darkish and thickness is good..but in my product pink and blue color lighter nd metirial is very poor quality also cloth metirial quality is very low wrinkels comes on clothesdate of delievery in television set it looks nice but when i get product in my hand it is very much thinner, no warmness in comfortor..I feels like cheated from star cj and blanc company, also stiffness is not seen as television poor...
Complaint comments Read comments Complaint category Appliances

STAR CJ - pathetic & poor response for giving refund

User
 adarsh r shenoy on Jan 1, 2015
order number 20141018080222- received defective sarees in oct 14 & i have returned back the saress & i was told that refund cheque has been sent to me, which i have not received till date. It is more than 2.5 months till now & customer care response is pathetic. i strongly recommend other consumers not to buy anything from star cj as they are cheating & will publish the same in other websites as well & take up with consumer forum for cheating in prime channels....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

STAR CJ - Defective peice of TAB received from star CJ

User
 rabi manik on Dec 30, 2014
Dear sir, I have procured yesterday one TAB at Rs 4799 on COD payment term. After receiving same, when i checked the product the front speaker of TAB is not working. I tried to contact customer care and your complain contact no 01832581330 to raise the complain, but unfortunately i could not find any result. My humble request you to change this product or return my amount at the earliest. I am facing first time with STAR CJ, this kind of thing. Kindly help. Please note my invoice no. U00000322553 DATED 28/12/14 AND ORDER NO 20141226046350 FOR ITEM CODE NO. 145020. Hope for...
Complaint comments Read comments Complaint category Electronics & Appliances

STAR CJ - product is not as given in order

User
 ilachishah on Dec 29, 2014
i hv booked one datawind tablet with o.s android 4.4 but the product recived which is not as shown in your t v ads pl don't cheat with your customer your staff is so rude they are not even ready to listen our complaints specially mr imran please exchange our product or refund our money as possible as earlier my mobile no is 09322253632 otherwise i will go to media and consumer court for this...
Complaint comments Read comments Complaint category Other

STAR CJ - Grievance against product Item Name ‘’ReeV 101 pcs SS Dinner Set’’

User
 avni1001 on Dec 26, 2014
Dear Sir/Madam, I, AVNISH KUMAR SHARMA was placed the purchases order of Item Name ‘’ReeV 110 pcs SS Dinner Set’’ by Telephonic conversation on dated 20th -Dec.-2014 at 08:00 PM approx through telephone No.+91-9792956444. when your advertisement (Tele shopping) program was going on in Television. Thus I am very sorry to say that I received the product Item Name ‘’ReeV 101 pcs SS Dinner Set’’ on dated 25th-Dec.-2014 at 02:45 PM. Although I immediate paid the total sales invoice amount i.e.Rs.5, 999/-(Rs. Five Thousand ninety hundred & nine). In this respect I wants to change...
Complaint comments Read comments [1] Complaint category Home & Garden

STAR CJ - Bad quality mobile cover

User
 nkpuri on Dec 25, 2014
This is with reference to my order no. 20141203055818, invoice no. 201412040495 dated 4/12/2014 we have bought a videocon mobile A53. The mobile came with a mobile cover and other gifts which were of very substandatd quality. The mobile cover has totally worn off within 20 days. The quality of the cover is very very poor and it should be replaced. Can we opt for item return also? Please look into the matter. N.K Puri...
Complaint comments Read comments Complaint category Mobile Handsets

STAR CJ - PArt delivary of pendent set

User
 sureshganachari on Dec 22, 2014
I ordered two weeks back two set of pendent set and chain with free offer of bangles. When I took delivery and opened the boxes in one of the box found only free items and the main item of pendent set and chain was missing. I lodged complaint last week and still your team is not replaced the same. Every day I am calling your team but no proper response Pls arrange o deliver the same immediately. If I do not get the item or refund, I am going to file case in consumer court. Regards, Sujata Ganachari 8884402103 sureshnt@yahoo.com...
Complaint comments Read comments Complaint category Jewelry & Watches

STAR CJ - Sunflame Gas stove - red Flame

User
 Rajesh M. sharma on Dec 22, 2014
we would like to inform you that we you have delivered the 4 burners gas stove about 2 week back and we have installed 3 days before, it gives red flame which make all utencil black from the bottom and also consume more gas. Therefore, We request you to pl. arrange to send some technician to rectify the same or else replace on urgent basis. Thanking you, R.K.Sharma 63 Sevakung, Ajwa Road NH 8, Opp. Siyajipura Village. Vadodara (Gujrat) 300019 Mob. 9638339400...
Complaint comments Read comments [1] Complaint category Other

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