STAR CJ Logo

STAR CJ Customer Care

STAR CJ Network India Pvt. Ltd.

6th Floor, STAR CJ Plaza (Near Apsara Theatre), Dr. D. B. Marg, Grant Road (E)
Mumbai
Mumbai City District
Maharashtra
India - 400007

Customer Care Phone Numbers and Contacts

Phone:+91 22 4128 6000
 +91 124 430 6000
Mobile:+91 22 4321 7000
 +91 22 3307 3307
To place an order for your chosen product, please visit www.starcj.com or call up the Call Centre on +91 124 303 5100 / +91 22 3355 5533.

Other phone numbers reported by the users:
+91 22 4321 7000
+91 22 4441 8000
+91 22 4407 4407
 
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STAR CJ Complaints & Reviews

STAR CJ - no answer from the cusomer service for returning the product

User
 chanpreet70 on Feb 24, 2015
I have got a Juicer from Star CJ and its not working at all..since then we have been trying to get in touch with star CJ however they are just asking us to call different numbers and not ready to resolve the concern.. The most pathetic experience of my life.. i'll never ever recommend STAR CJ to any one.. And in case we do not get any revert from them by this week, we will go to consumer court and we will make awareness about the company to as many people as we can.....
Complaint comments Read comments Complaint category Electronics & Appliances

STAR CJ - about delivery boy

User
 saswati dhal on Feb 23, 2015
i m saswati dhal. i have ordered a combo pack from STAR CJ.23rd feb was its delivery date. i had received a message regarding the delivery. delivery boy is LOKESH D. I had been calling him repetedely but he was receiving my call.and when he received he talked to me so rudely.. please do an action against him my order no: 20150221057228 still not get...
Complaint comments Read comments Complaint category Appliances

STAR CJ - star cj fraudulent company

User
 Usharani A on Feb 21, 2015
I have ordered Aahana set 6 kurtas and received my product yesterday, the quality of the kurta is very cheap so called the customer care fr return and refund process but they simply ignored my complaint. Never seen such a fradulent company who entice thousand of people with all their advertising skill and deliver all cheap and low quality products In the name of discounts. Never will shop again with star cj in my life and going to warn all my friends about the Issue i have faced. Licence of such Company without proper customer policy should be pulled by government who cheats thousands of...
Complaint comments Read comments Complaint category Online Shopping

STAR CJ - Cooker purchased from Star CJ (wonderchef) not working properly

User
 shirukand on Feb 21, 2015
I had bought a cooker through Star CJ which is promoted by Sanjeev Kapoor. The lid was not closing properly. So Star CJ told me to contact WonderChef. Star CJ just sells and do not give service. I will never buy from Star CJ. I also want to complain about WonderChef. I have not received proper service from them as well. After lodging the complaint, I was told that their person will come to collect the lid in 2 days time. I spoke to the Ladies Megha and Pooja. Even after repeated reminders, the person came after 5 days. Then they did not get back to me for 2 weeks. I again called. Then they told...
Complaint comments Read comments Complaint category Appliances

STAR CJ - Magic mop repair

User
 PAM12300 on Feb 20, 2015
I have purchased Magic mop from Star CJ in Feb 2014. Now its not spinning since last month. But there is no service center or any repair center available . No warranty mentioned on product or invoice. Please give the solution. Regards, Pravin Maske Mobile-9970173147...
Complaint comments Read comments Complaint category Other

STAR CJ - Refused to return and refund

User
 shikhar191 on Feb 18, 2015
Dear Sir, I have ordered a product (set of 7 Sarees) from Star CJ, I found the product on 10-02-2015 and give the payment. But the product is not as good displayed in TV, Then i will log a complaint on same day to return the product at Star CJ. But there is no positive response from the customer care, I just want to return the Product (order number - 20150206053869). I am a regular customer of Star CJ, Ordered some products and happy with them, But please look into this matter and Do the needful....
Complaint comments Read comments Complaint category Products & Services

STAR CJ - Delivered another mobile phone which not ordered online

User
 pragya027 on Feb 17, 2015
I, Prasenjit Saha from Kolkata, booked on 10th feb 2015 zte blade c v-807 phone order no -20150210043982, cash on delivery mode rs-2799, delivered to me by Gati courier person on 14th feb 2015 at 2.15pm. After pack open it found android phone Swipe konnect3 which i not booking online. After that i lodged a complain on phone no-02244418000 & a reply sms send to me that my complain has been registered and soon Star cj request team will contact me, but till date no person call me in this regard & initiate change the phone . I Keen to get my zte blade c v-807 phone immediately . I made rs -2799...
Complaint comments Read comments Complaint category Mobile Handsets

STAR CJ - Refund Pendinf from 2 Months

User
 vipin.chaudhary on Feb 17, 2015
Hello, My name is Vivek Kumar Chaudahry I placed the order with the star CJ Live on 03-Jan-2015 the order no. is 20150102047057 for the combo of three sarees Costing rs.1999 but there was the quality issue its was damaged so i raised the request for the return and requested for my refund. so the courier guy came to pick the product after two days and he took that product. but its been almost 1.5 months but I still have not yet received the refund amount. I have been calling the customer care of the company but they have been ignoring this case. i have been calling them again and again daily even...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

STAR CJ - Cheque we have not yet received of non delivery of the items

User
 pushpah on Feb 15, 2015
Hi All,


Happy Evening,


This is Pushpa.Harish.Gupta, Order no.20141213043790 of Rs.1245/- We have received the WRONG
ITEMS ON ON 15.12.2014 after that we have return back the items & against for that we need to
received our amount back right.


Till now we have not yet received the cheque.


We are trying to reach so many people, but we have not get the proper response from them. And i waisted
money in the making a call to star c j people every time.


If i didn't...
Complaint comments Read comments [1] Complaint category Products & Services

STAR CJ - Exchange of wrong Product

User
 Manjli on Feb 12, 2015
Dear sir, My Order no is - 20150202054156. I ordered ILO All in one Kitchen Set at 2 feb 2015, and the order delivered at my home on 4 feb 2015, , then i check the product that i found it was wrong at a time i call in star cj customer care they said and registered my complaint on 4 feb 2015, and texts me on mobile on 4 feb 2015 is the complaint is register for cancelling the product and after a two days a person of star cj customer care calls me and said the order can not be exchanged. i call them many times they always says we change ur product but they cann't do.please exchange my product...
Complaint comments Read comments Complaint category Electronics & Appliances

STAR CJ - order not delivered as per commitment

User
 onlyajayrathore on Feb 10, 2015
Dear starcj, This is Ajay Rathore from Meerut city, U.P. I had placed an order on Dt.26-01-15 Electrolux 26 Ltr Microwaves with order no. 20150126060196 & docket no is 800782296. I have lot of time called to your customers care no & had words with lot of peoples & senior (Mr. Amit) as well. And complaining about my order. I am continuously saying my order still not delivered. Where is my order & whats the status about same? But nobody is having exact status. All people is giving me fake & wrong statements. I have fade up with your company & services as well. I'll...
Complaint comments Read comments Complaint category Electronics & Appliances

STAR CJ - not received the free gifts wid maharaja juicier mixer grinder pathetic

User
 dimple trivedi on Feb 9, 2015
I have ordered maharaja jx 102 and receivreceive day but have not received 8 pieces of kitchen set 1 chutny jar and 3 yrs warrenty Before ordering it i have confirmed from star cj cust care twice and they have confirmed that I ll receive free gifts as well but I m shocked to c that such a blunder happened that i have not received any thing. If same was not available y they r displaying on website i Want all the gifts otherwise will go in legal for harrassing customers and making fool for earnibg money Order nu 20150203053216 Regards Dimple 9099200984...
Complaint comments Read comments Complaint category Electronics & Appliances

STAR CJ - Did not get all the problems promised.

User
 Shanaya Nainani on Feb 9, 2015
I ordered VLCC slimming and beauty products from star cj online. I did not get the gift voucher of rs5000 and beauty packages, which was just a one day offer. Also a diamond facial kit was absent. I complained to the customer service department and got a call back from a very rude adviser. Shanaya....
Complaint comments Read comments Complaint category Health & Beauty

STAR CJ - Get Less Artical

User
 bhupinder97 on Feb 9, 2015
i buy magic mop from star cj alive by order no 20150203045596 dated 2.3.14 i got it on 5.2.15 on opening the box i found 2 no less magic mop head but in the adevetising and on booking they said they give 6 no magic mop head wen i call customer care they said that you now you used the product so they can't do anything abt this . i have no complaint abt product but i complaint that they send me less no of magic mop head so pls do nesseary action on this and give me my remaining magic mop head i shall be very than with regards bhupinder singh 9646011504 9855948578...
Complaint comments Read comments Complaint category Online Shopping

STAR CJ - Irresponsible & Uncultured Support

User
 Somanath4hr on Feb 5, 2015
Hello

My name is Somanath & I Ordered for a mobile (Optima Smart - OPS 80) with Starcj.com on 24th May 2014 which i received it on 26th May 2014. When i received the product in my hand i found that there was a mismatch in the product and the invoice i received. When i called the owner of the invoice to get my original product invoice he was out of station. I also felt the matter there itself trusting that i can get the dupilcate of the invoice when i require. On 3rd Feb 2015 i had issue with with my mobile which i took it to the authorized service centre he asked me for the invoice...
Complaint comments Read comments Complaint category Online Shopping

STAR CJ - Offer not provided as committed

User
 Rachna Garg on Feb 4, 2015
Dear Sir, I had bought Canon Inkjet printer PIXMA MG2570 on 22nd August 2014 through Star CJ Alive via invoice No. 201408220116. There was offer for free bag & speakers with it. I had registered with canon for bag on receipt of printer on 24th August as per the procedure told by executive at that time. Since then I am following up for the bag but not yet received, executives were saying to wait for some time. Today I again called up canon customer care via call reference no. 1111011 and I came to notice that there is no registration for bag offer and registration cannot be done now. My Printer...
Complaint comments Read comments Complaint category Printers

STAR CJ - Very poor quality product received

User
 Anurag A. Kesarwani on Feb 3, 2015
i ordered sadis (sari)from adah.that i received too.but quality of fabric is very very poor. It is very thin and nor at all wearable. I complained to star cj .and asked for return. But they told there is no return policy regarding quality of product. Even i told them dont give money back, adhust it with any other product .they clearly denied and my request was discarded. since i was regular customer of star cj and online shopings.this was my worst experience .i am very disappointed with there attitude. Please do needful. thanx Dr.AnuragAnurag kesrwani flat no.2 anuradha apartment khadkeshwar Aurangabad mo.8806591976 7843039518...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

STAR CJ - Refund amount

User
 Tushar Savani on Jan 29, 2015
Dear Team, This mail will speak about the kind of commitments & customer service have in your company. With these kind of delays, your company has no right to run, rather it should shut its doors immediately. We order jewelry items on 25th Jan 2015. But as per your television quality & present quality are different and also two damage items in box. As per your customer care executive we don’t able to refund amount so please do the needful. We will wait for 48 hours otherwise, go to consumer legal action. I waiting for your prompt response. Regards, Tushar Savani 9925003878...
Complaint comments Read comments Complaint category Jewelry & Watches

STAR CJ - Refund for my order

User
 nileshyt on Jan 29, 2015
I had ordered a jewellery set which was of not good quality thus I returned to them back but since I had paid cash on delivery thus I asked for refund which they said it will come by cheque. after following with them for many times in a month, now they are saying that the cheque has been dispatched by Vichare courier docket number 187263 but Vichare courier is saying they haven't received any such docket and asking for 19 digit bar code.


Thus my refund is pending and I am fed up. my email is thakkar.nilesh@outlook.com and my mobile 9029090409....
Complaint comments Read comments Complaint category Jewelry & Watches

STAR CJ - Did not get delivery

User
 Lilliana83sha on Jan 27, 2015
Your service is terrible. The order placed by me was not delivered at all and eventually cancelled. The docket number given was a fake one as bluedart continued to show no such docket error message. I will never shop from this ecommerce website again. Although I am glad that I did not receive the order at all instead of receiving junk. And no use telling me that I was not at my place during delivery as I definitely have very strong reasons not to believe that particular excuse. Also I am not giving my details on purpose so as not to get harassed by your sales agents in future....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

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