STAR CJ Logo

STAR CJ Customer Care

STAR CJ Network India Pvt. Ltd.

6th Floor, STAR CJ Plaza (Near Apsara Theatre), Dr. D. B. Marg, Grant Road (E)
Mumbai
Mumbai City District
Maharashtra
India - 400007

Customer Care Phone Numbers and Contacts

Phone:+91 22 4128 6000
 +91 124 430 6000
Mobile:+91 22 4321 7000
 +91 22 3307 3307
To place an order for your chosen product, please visit www.starcj.com or call up the Call Centre on +91 124 303 5100 / +91 22 3355 5533.

Other phone numbers reported by the users:
+91 22 4321 7000
+91 22 4441 8000
+91 22 4407 4407
 
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STAR CJ Complaints & Reviews

STAR CJ - Product not mentioned as delivered

User
 dimplek on Apr 27, 2015
I ordered set of five ladies kurti from star CJ on 26 April 2015 online. I am given product not as described, cloth quality is pathetic. I made entire payment by credit card. I have proof for that and I have received different sizes of kurti's too not what i asked for. When i checked their website to get their number where i can call and place a complaint a number given as 01133555533 is given which is the customer service number for CARWALE.com BEWARE OF THESE FRAUDS AS THEY CON YOU DO NOT ORDER FROM THEM...
Complaint comments Read comments Complaint category Online Shopping

STAR CJ - CUSTOMER CARE STAFF ARE BUNCH OF MONKEYS

User
 MANOJ GORIA on Apr 27, 2015
I ORDERED A SHOES COMBO VIA ORDER NO.20150406050747, MY MOBILE NO. IS 9899629575(NEW DELHI).THAT WAS A COMBO OF 7 PRODUCTS.BUT I PHYSICALLY RECEIVED ONLY 6 PRODUCTS AND MY GOGLES(SUNGLASSES) WERE MISSING FROM THE PACKET. I REGISTERD MY COMPLAIN ON 10/04/2015, STAFF TOLD ME TO WAIT FOR 7 TO 10 DAYS. NOW TODAY IS 27/04/2015. IN BETWEEN I CALLED STARCJ SEVERAL TIMES.BUT ALL THE STAFFS ARE TRYING TO GET RID OF ME SAYING OK SIR PLS WAIT FOR ONE DAY, ONE DAY... LAST FRIDAY I TALK TO THERE SENIOR ALSO, SHE TOLD THE SAME LINE TO ME. ME, MY WIFE AND MY SISTER ARE REGULAR CUSTOMER OF STARCJ.BUT...
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

STAR CJ - doesn't read my sd card

User
 Pranjali Shukla on Apr 25, 2015
Hi my name is Pranjali Shukla and about a month ago I had brought a new IBall Andi Tiger 4 IPS phone online from your website.It worked very well for about a week or so after that it stared hanging.What's worst is that the phone is not reading my SD card.At first it said the card was damaged, i changed my card and still no difference and now its just not showing anything about my card.It has been 3 weeks to this problem.Due to some reasons I couldn't place a complaint till now.But now i need a solution to this problem.my phone is under 1 year warranty.Please tell me what to do because it's very...
Complaint comments Read comments Complaint category Mobile Handsets

STAR CJ - automatic switch off

User
 Sai Krishna Yadav Sky on Apr 25, 2015
I had purchased data wind ubislate in december 2014 but now Tablet is automatically swith off after that it was showing 90 prcent iam having the 1 year warranty what is the solution for this u can call me on 9700477701 iam from Hyderabad i am having the total evidence I will give the complaint in court with full evidence at first time u had sent me wrong delivery also ...okay......
Complaint comments Read comments [1] Complaint category Electronics & Appliances

STAR CJ - Refund of Defective cooler_Order no. 20150423056102

User
 Amit Jainn on Apr 25, 2015
Hi, Today I have received one cooler against Order no. 20150423056102 and it is found defective. I am shocked new cooler is not working properly, how is the quality check so I don't want it of any cost. Please refund my money ASAP & take back it on priority. Thanks, Amit Jainn (M) 7503085225...
Complaint comments Read comments Complaint category Credit Cards

STAR CJ - I order my mobile but its mobile network is useless it's not work perfectly

User
 golu chaudhary shab on Apr 25, 2015
Dear Sir/Mam, My Name Is Golu Chaudhary. I order Videocon V1514 Mobile. Now, Its not work perfectly Because The mobile Network are not perfectly. My Sim in another phone it work perfectly but my Sim are in videocon v1514, its network problem i say that your mobile network slot or device are screwed. So replaced it or refund ....
Complaint comments Read comments Complaint category Mobile Handsets

STAR CJ - faulty store smart vacuum bag

User
 gaurav004 on Apr 24, 2015
sir i purchased store smart vacuum bag from star CJ when i open my packet i saw some bag not working i complaint in customer care many times but not any action about this . sir i hear the good reputation and goodwill of star CJ BUT now i have no faith in star cj they not take action about this i am very furstated and fed up about this sir pls refund my amount or take action about this bad product order no ;20150403051181 mausam juneja ; 9136438071...
Complaint comments Read comments Complaint category TVs

STAR CJ - Received an empty box

User
 dhananjoy kumar jha on Apr 22, 2015
sir on 12th april 2015 i have ordered an I ball andi enigma mobile worth Rs 6799/- order no- 20150412059097 and on 17th april 2015 i have received the parcel which is empty does not comprise and mobile box, on the same day i have registered a complaint against it, on 18th april i have received a call to send us the photograph which was imidiately send through mail id khishbu13@ymail.com, after sending detail when i have contacted them they said that your mail has been received and till 20th april 2015 it will be resolve but from there on I am calling for update they always says that it is under...
Complaint comments Read comments Complaint category Mobile Handsets

STAR CJ - item exchange

User
 kumar sandy sandeep on Apr 22, 2015
It is my first and last shopping with star cj, I'm really very dissatisfied with your services firstly It takes more than 10 days for exchanging my item after that, today your delivery boy comes and reached to near my house not at my house, i am not at my home my mother is there, i requested him to reach my house and please exchange the items then he directly told me that I'm not coming today I will come tomorrow. Now I just want to exchange my items as soon as possible that's it and I'm not going to shopping again....
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

STAR CJ - Order auto cancelled, instead of payment done online through netbanking

User
 ritaratra on Apr 21, 2015
I ordered Magic Mop and All in one Kitchen set against Order No. 2015-04-18-057385 dated 18-4-2015 through Online Netbanking Option. But I have not received my order till date instead of all the payment made by me. While enquiring on phone at Customer Care Nos., I was informed that my order has been cancelled. I wanted to know that - who has cancelled my order and on what ground. My money has also not been credited in my account as yet. As I have not cancelled my Order and all the payment has been done online, you are requested to kindly deliver my order urgently. In case of any query,...
Complaint comments Read comments Complaint category Online Shopping

STAR CJ - Product is low quality and diiffer as displayed.

User
 Veena Dhamija on Apr 19, 2015
Sir, I have purchased Rajmahal vaibhav Collection with Kriaa delivered on 19.04.2015 Vide order no. 20150415054510 and Invoice no. TT001784 dated 15-04-2015. As I opend the box and shocked to see its quality and the product supplied is differen what it is displayed on TV. You are requested to take back the product and refund the amount. My name is Veena Dhamija and my Registered mobile no of Mumbai is 9969006977 but at present I am in Delhi where I took delivery and my Delhi M.No. is 8527009524....
Complaint comments Read comments Complaint category Jewelry & Watches

STAR CJ - wrong product wrong category.

User
 rupali 89 on Apr 18, 2015
i have ordered bedsheet pack of 6 item code 146468001 and same has been delivered tome.But when i opened i found it was poly mix not 100 % cotton as shown in TV shows. I talked to customer care excutive they refused to change because these are not defective.IN GUJRAT like state poly mix bedsheet is not useable so i talked to excuive to exchange to code no 145044 .Please do needful.Some bedsheet is defective also. RUPALI SINHA 9723825832...
Complaint comments Read comments Complaint category Online Shopping

STAR CJ - Received Ramson stainless steel dinner set of 101 pc with defect in serving bowl

User
 mausmi25 on Apr 17, 2015
Sir, I am Mausmi, placed order (Order no. 20150407058609) of Ramson 101pc. stainless steel dinner set on date -07.04.2015 on cash on delivery mode. I received dinner set on 10.04.2015 and then i found that three serving bowl was not same as i saw in starcj channel show, through which i saw and placed order. In show as well in starcj website THE THREE SERVING BOWLS HAS A HANDLE ATTACH ON TWO SIDE SO THAT THE BOWL CAN BE HOLD EASILY WHEN FOOD IS HOT, THIS WAS EXPLAINED ON SHOW. BUT LOOK WHAT I GOT THERE IS NO SUCH HANDLE ATTACHED IN BOWLS.. So I complained it in costumer care. After telling them and...
Complaint comments Read comments [1] Complaint category Utility Services

STAR CJ - Irresponsible, careless

User
 Ashwini P. on Apr 14, 2015
I placed order on 10-Apr-15 order number 20150410050475 beauty mirakles gold n diamond facial combo kit, 1099/- yet the product has not been delivered to me. Since yesterday i called d executives but they are unable to provide any info whn d product will reach to me instead these people are asking us to call the courier guys for the delivery status. Actually you people are irresponsible to check whether procuct has been delivered to customer or not. Today in morng also i called but they just registered the complaint but no action as of now. Its since 4days i am waiting for my product but no update...
Complaint comments Read comments Complaint category Cosmetics

STAR CJ - Short Pieace

User
 baby San on Apr 13, 2015
Dear team, I got my parcel thru subjected order number on 15 march but i have received short peice, compalin also register on same day and more then 10time complain note down by call, we are now in 09march but still not any prosses on this matter, Plz note the order details... What is happening sir not a single call recieve from ur side about the complaint what are you doing regarding my complaint by call and mail you are not doing anything regarding to my complaint i am now going as u and ur franchise is doing fraud in pkg and i have call conversation from 13april till 1 apaprlapril and......
Complaint comments Read comments Complaint category Appliances

STAR CJ - wrong publicity

User
 Jagruti Motiramani on Apr 9, 2015
In canon printer the ink is finished after 20 prints. In your advertising you told that 360 pages will print by this printer. I was register this complĂ in two months ago in canon the engineers were also told that you are doing wrong publicity. Kindly give my money back otherwise I will take you in customer court....
Complaint comments Read comments Complaint category Printers

STAR CJ - Wrong Gas Stove Delivered

User
 Karan05 on Apr 7, 2015
I had ordered Sunflame Gas Stove after checking it on their website. The Product delivered is not the same as it was displayed in the Website. As required I have provided the details of what we saw on website and photo of product delivered. I am following with the Customer care center from past one and half weeks and in every call I get a standard answer that somebody will call me in 48 hours. When I ask the executive to Transfer the Call to the manager they just transfer the call but nobody picks the call....
Complaint comments Read comments Complaint category Appliances

STAR CJ - defective maharaja mixer grinder jar

User
 dilip ambre on Apr 6, 2015
the blades of grinding jar just rotates but doesn't grind anything and this happened just after the first use..i've been complaining since 2 weeks now n there is no response at all from your fake company...even d customer care number provided doesn't exist...really very poor after sale service bloody...better work on it...
Complaint comments Read comments Complaint category Electronics & Appliances

STAR CJ - frud in packing. totally fake company

User
 manis108 on Apr 1, 2015
Dear team, I got my parcel thru subjected order number on dated 04march but i have received short peice, compalin also register on same day and more then 10time complain note down by call, we are now in 09march but still not any prosses on this matter, Plz note the order details... What is happening sir not a single call recieve from ur side about the complaint what are you doing regarding my complaint by call and mail you are not doing anything regarding to my complaint i am now going as u and ur franchise is doing fraud in pkg and i have call conversation from 5march till 1 apaprlapril and...
Complaint comments Read comments [1] Complaint category Other

STAR CJ - Incomplete delivery

User
 Rasna Arya on Mar 29, 2015
This is regarding order no 2015-03-01-063976, its been a month i register the complaint, I have ordered two Products from which one was not delivered to me, i paid the total amount as COD. Despite continuous complaining, no action was taken against my complaint.I have even tried to speak to the senior executives, but their only reply has been that they'll call back, although they haven't made any calls to me yet. I am extremely disappointed with their irresponsible attitude for their customer and you are kindly requested to take strict action against the matter as soon as possible....
Complaint comments Read comments [1] Complaint category Appliances

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