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STAR CJ Customer Care

STAR CJ Network India Pvt. Ltd.

6th Floor, STAR CJ Plaza (Near Apsara Theatre), Dr. D. B. Marg, Grant Road (E)
Mumbai
Mumbai City District
Maharashtra
India - 400007

Customer Care Phone Numbers and Contacts

Phone:+91 22 4128 6000
 +91 124 430 6000
Mobile:+91 22 4321 7000
 +91 22 3307 3307
To place an order for your chosen product, please visit www.starcj.com or call up the Call Centre on +91 124 303 5100 / +91 22 3355 5533.

Other phone numbers reported by the users:
+91 22 4321 7000
+91 22 4441 8000
+91 22 4407 4407
 
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STAR CJ Complaints & Reviews

STAR CJ - Non refund of money for product returned

User
 T N Kadlag on Aug 30, 2014
I, Tukaram Kadlag, have returned Laundry Hanger in 2 two days as I was not satisfied with the product. Order No. 20140726057546. In spite of delay of a month and several telephone calls, the money is not yet refunded. Several complaints raised by your back end people but no one know what is the status. Every time I call & they just raise complaint & clearly make false promises. I had again called 1860-500-1860 number on 29.08.2014 & the person again just raised a complaint. I asked him to transfer call to his supervisor but he told that the supervisor will call me in next...
Complaint comments Read comments Complaint category Home & Garden

STAR CJ - non delivery of product inspite of payment

User
 anushkaag on Aug 29, 2014
I ordered vlcc slimmiMg kit one mOnth before but i didnt receIved all the product which they told they will be giving and i didnt received my giFt coupoN of rs .50000. Many times i calLed To tHeir custoner care no but i didnt got aNy respOnse...
Complaint comments Read comments Complaint category Health & Beauty

STAR CJ - Wrong delivery of electric Tandoor

User
 sandy1965 on Aug 27, 2014
10 days back I have booked Electric Tandoor, when delivered there was one free gift short. I have lodged the complaint, They tood 2 days time to respond and then 6 days time to deliver another product for replacement, but its a matter of regret that when today on 26th Aug this is delivered there two items short, and the hight is that they have given used product today I again I hv lodged the complaint. I have wasted 10 days and energy. I am fed up with Star CJ.If they can not deliver the product and give open delivery in next 2 days time then, return my my money back and infuture I will make sure...
Complaint comments Read comments Complaint category Electronics & Appliances

STAR CJ - replacement of body shaver order no. 20140823054261

User
 ss788889 on Aug 27, 2014
I have purchase body shaver I received it on 26.08.2014 on 26.08.2014 I made complaint in 4 hrs that is is not getting on I am using new 1.5 volt two cell customer care dept. some time asking to fax invoice, some time not replacement I want new replacement against this item because it is not working otherwise consumer forum is the next way ... shailendra soni +91-9723717387...
Complaint comments Read comments Complaint category Hair and Beauty Salons

STAR CJ - POOR working of Maharaja JMG Real JX-207

User
 prakash padhiyar on Aug 26, 2014
DEAR SIR, HERE BY PL.NOTE THAT RECENTLY I HV PURCHASE Maharaja JMG Real JX-207 From STAR CJ through online phone booking on dt.30.05.2014. pl.note following sales invoice detail Star cj invoice no.201405300484 date:30.05.2014 item code:134447 i would like to take cash back due to poor working of it.So pl.do the need ful for the same immediatly. pl.reply soon. regds, prakash padhiyar 09662506288...
Complaint comments Read comments Complaint category Appliances

STAR CJ - Defective product delivered

User
 naveenk72 on Aug 25, 2014
purchased a Datawind tab 7c+ for my son, got the delivery on 09/08/2014. Following are the issues: Calling facility not working- On making a call, the tab hangs. On receiving a call the tab hangs. Most of the applications are closed unexpectedly. Battery lasts for max 1 hour. The order details are 20140807051912 item code- 142613001. The executives provided the number of Datawind company, which I do not want, I wanted the return of the product as I filed the complain with in 48 hours of the delivery of the product....
Complaint comments Read comments Complaint category Mobile Handsets

STAR CJ - Non-receipt of Magic mop

User
 Rameshchandra I. Bhavsar on Aug 22, 2014
Sir, I have booked the above item on phone three days back however, it is not received till date. My details are as under: Rameshchandra I. Bhavsar 3, Anand-Kalyan Flats. Opp. Ozon Angan Flats, Nava Vadaj, Ahmedabad. I have booked this on C.O.D. Will you please be kind enough to tell you how to track my above order/ or When I will receive the same?...
Complaint comments Read comments Complaint category Appliances

STAR CJ - FREE GIFT NOT RECEIVED order No 20140812054613

User
 bipendra.gaikwad on Aug 22, 2014
I HAVE PURCHASED A CANON PRINTER WHICH ORDER NO. WAS 20140812054613. I RECEIVED THE ORDER AFTER 2 DAYS BUT ALONG THE PRODUCT THE FREE GIFT, A BAG WAS NOT DELIVERED I HAVE ALREADY INFORMED THIS, TO TANVEE MADAM, CONTACT NO:-022 67575400. ON DATED 17TH AUGUST A SMS I RECEIVED THAT THE PENDING DELIVERY ( FREE-GIFT) WILL BE DELIVERD WITHIN 4 WORKING DAYS. BUT STILL THE FREE GIFT NOT YET DELIVERD TO ME.SO PLEASE LOOK IN THIS MATTER ....
Complaint comments Read comments [1] Complaint category Printers

Star CJ Alive - Delivered wrong Product

User
 mrunal0104 on Aug 22, 2014
Dear Sir, Myself Mrunal M. Shah, ordered Sanjeev Kapoor Essenza induction base nonstick cookware set on “Star CJ Alive” on 15th August via telephone. Unfortunately they delivered the wrong product i.e. Ballarini new spice magic non stick set on 20.08.2014. Bill No.: 201408162873 Order No.: 2014815052593 Immediately on 20.08.2014 we call on their customer care Number and they told us to revert in 2 days after checking the call recording. But we didn’t get any revert from them. Thus, we called again on 22.08.2014. But now they are not agree to change the product as per we ordered....
Complaint comments Read comments Complaint category Products & Services

STAR CJ - product not delivered even after 5 complaints

User
 HARSH999 on Aug 22, 2014
It was my worst day that I had ordered on STAR CJ. My order no. is 20140802049227
I am fed up of calling STAR CJ and wasted my lots of balance to get information about my product. I had ordered product of SUNFLAME 4 gas burner auto ignition.
I had complained 5 times as i ordered on 2 AUGUST and its now already 22 AUGUST as the actual time period was of 5 working days.
Even my complain was taken on special basis for thrice but bullshet even not a single time they replied.
I want positive reasult of my complain not a result of investigating order, because its already 15...
Complaint comments Read comments Complaint category Products & Services

STAR CJ - wrong size of air bra

User
 kuldipsachdeva on Aug 21, 2014
order no. 20140816062100 dated 17 aug 2014docket no. 228021222271 dated 17 aug 2014 i had called company member and complained for it he said that he will talk to his senior and will changre the size before placing the order i asked that if ican change the size and company member whom italked at no. 18605001860 he asshured me to change sizeif it not fits properly...
Complaint comments Read comments Complaint category Other

STAR CJ - Stupid Behaviour

User
 Ronit Verma on Aug 20, 2014
Dear Star CJ, My order no : 20140813053878. My younger brother had order a gift to our sister for rakshabandan on 13th Aug 2014 & your team had confirmed to deliver on 19th Aug 2014. We had received sms confirmation on 19th with delivery boy detail with contact that he will deliver by today itself. My brother had contacted him so that he confirmed to give gift at 8:30pm near nalasopara station. my brother visited there & tried to reach that delivery boy. Delivery boy said he had kept gift at office & we have to collect from there & gave a wrong detail of address. My brother...
Complaint comments Read comments Complaint category Cosmetics

STAR CJ - Not received the free gifts

User
 Amit7680 on Aug 19, 2014
I have purchased electrolux microwave on 30 july, i have received the microwave aFtEr 4 days. Without free gifts amd after calling n number of timEs Havent received the free giFtS .its more than 20 days now. If I call cUsToMer care..i get standard answer its On way..the PersoN named akash acT funny and didnOt transfered calL to senior Aftr i rePeaDetly saying this....
Complaint comments Read comments Complaint category Electronics & Appliances

STAR CJ - defective product was delivered

User
 rajat0007 on Aug 18, 2014
I purchased a atom collier from star cj after seeing a add to television. The product i got was defective, motor of cooler was not working at all. Moreover they are showing in add of the product that wind blow of the collier is up to 12ft but in actual wind blow is only up to 4feet. star cj cheated on us and we demand strict action against the company as there are breaking trust of the community of the customers from online shopping....
Complaint comments Read comments Complaint category Electronics & Appliances

STAR CJ - Incomplete Product Set Received

User
 Vikrant Sangwan10 on Aug 17, 2014
I ordered with Star CJ and my order no. is 20140808055732. The order was incomplete as the products, mentioned on the invoice was not available in the packing. On complaining the company makes useless excuses to refute the complain and cheat the consumer....
Complaint comments Read comments Complaint category Appliances

STAR CJ - smart phone not working

User
 Abhinav Shekhar on Aug 17, 2014
Purchased ubislate 7cz new smart phone through starcj on 16.8.14. On inserting the sim the phone is not working.the star cj and the mobile datawind company both are not responding properly. I want the mobile either to be replaced or the money given back....
Complaint comments Read comments [1] Complaint category Mobile Handsets

STAR CJ - No response from Complaint Department

User
 amidherpeth on Aug 15, 2014
I have purchased Lava Velo+ Tablet from Starcj last year. Since it was not working properly, i sent the product to Lava service centre. Lava company gave me the DOA letter for the Refund of money. i sent the scanned copy of DOA letter to response@starcj.com as guided by the customer executives. Even after 5-6 days of my mail, i havent received any call from starcj regarding the procedure of replacement/Refund. i called for more than 15 times to customer care service of starcj, but every time they kept on assuring that i will receive a call within 24 hours. But still i havent received any call, neither...
Complaint comments Read comments Complaint category Mobile Handsets

STAR CJ - Invoice not provided

User
 farhannaqvi on Aug 14, 2014
Hi, I have bought 4 burner sunflame gas stove in mid of July. I have received the product, however the invoice was missing. I have repeatedly called the customer care, and every time time either the say the mail I'd was wrong and I would get the invoice within few hours, but sadly I have not received it till now. I even tried to talk to some senior executive, but my call was put on hold for good 15 mins and no one responded. I am not sure why simply sending an email takes so much time. Request you to either send the invoice to my mail ids or send a hard copy to my billing address...
Complaint comments Read comments Complaint category Appliances

STAR CJ - Dispatching sub standard quality of bed sheets

User
 Kalpana-Anand on Aug 12, 2014
Sir,
I am writing this mail to you, with regards to a product which i
bought from Star CJ website 4 days ago.
I had placed an order for a pair of bedsheets(Item code - 1443482014)
for Rs 1599. I had placed an order for the same, after seeing the
bright colours and the beautiful designs which was telecasted on TV.
The order was placed accordingly, and the delivery was supposed to be
within 02 days, with the payment mode being cash on delivery.

Accordingly, the item was delivered on 10 Aug 2014, as per the invoice
number(201408081814)...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

STAR CJ - Microwave Oven Return to Star CJ for Placed on Wrong colous gift items received & some items are leaked

User
 Shivakumar G J on Aug 9, 2014
Dear sir, I have Order & purchased product of 144684 Electrolux 20L Grill M/OG20M.WW-CG . 5, 990 1 141369 Kaiserhoff 6pcs SS Knife Set 138688 Mate 8 Pcs Stylish Kitchen Tool Set 133858 28PcMicrowaveCooking&ServingSet+Recipe Book 144577 Electrolux 5 Years Warranty Card Offer valid till 28th Feb, 2015 Rs. 0 1 I had called to you from my cell number 8453329851 at approx 09:00PM on 27 Jul 14 for order booking of Electrolux G20M.BB-CG 20 L Grill Microwave Oven. That time asking your representative system error so will be calling within 24 hrs but I not received any call from your...
Complaint comments Read comments Complaint category Appliances

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