STAR CJ Customer Care

STAR CJ Customer Care

STAR CJ Network India Pvt. Ltd.

6th Floor, STAR CJ Plaza (Near Apsara Theatre), Dr. D. B. Marg, Grant Road (E)
Mumbai
Mumbai City District
Maharashtra
India - 400007

Customer Care Phone Numbers and Contacts

Phone:+91 22 4128 6000
+91 124 430 6000
Mobile:+91 22 4321 7000
+91 22 3307 3307
To place an order for your chosen product, please visit www.starcj.com or call up the Call Centre on +91 124 303 5100 / +91 22 3355 5533.

Other phone numbers reported by the users:
+91 22 4321 7000
+91 22 4441 8000
+91 22 4407 4407
Satisfactory Rating
1%
Complaints
676
Resolved
1
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
Twitter Facebook LinkedIn Google+

STAR CJ Complaints & Reviews

Star Cj - Product is not matching Stello

User
 randeep786 on Aug 27, 2015
Hi, I have purchased stello kitchen product but in the box product is not matching with stello and there is no names mentioned on the product whether it belongs to stello or some local product they had sell to us i called several times to replace either refund the money but still they are not responding for the same every day they are saying give us 24 hours we will resolve the issue but still they are not doing it could please help me to get the refund either i will get the product replace with original product contact # 9836071919/9830990303...
Complaint comments Read comments [1] Complaint category Utility Services

Star Cj - Defective Intex Phone Supplied and not replacing

User
 saurabh0912 on Aug 26, 2015
I bought a Intex Cloud 3G Candy phone from Star CJ's SHOP CJ for 2999/- which I received on 13th Aug15 under order number 20150813074061. I switched on this phone and it had a blank white screen. I called the customer care (18601085555) on 14th Aug15 (Rahul) to inform them about the faulty piece and this rude guy says "maybe you dont know how to use the phone". I told him i have been using phones since more than 10 years and asked for replacement and he asked me to take it to service center and denied to replace it. I called them back again on 15th (Ekta) explained the whole story again and...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Star Cj - Refund still awaited for returned order no. 20150422045030 & docket no. 500441531

User
 Kvipan on Aug 25, 2015
I had purchase Jewellery item having work order-20150422045030 from star cj in April 2015 through online and we found that material was not in good condition & damage.
So, i returned this material to star cj via courier on 16 May 2015 but in spite of repeated calls and several complaints on mobile, but till date no refund was sent by STAR CJ. Does it really take so long time to refund a customer of a nominal amount of Rs.3299/-. We requested so many times to STAR CJ on mobile & they asked again & again that they resolve the problem within 48 hours but no response received from...
Complaint comments Read comments Complaint category Online Shopping

Starcjalive - Regarding to refund

User
 rahulky14 on Aug 20, 2015
Sir im rahul, I'm purchased phone (iball andi enigma plus ) from starcj alive, my order no is20150405057813 when i use phone i found that it was defected so i request for refund, qurir boy taken phone 11-5-15, starcj said u got your refund within 7 to 10 days, but im not got my refund so i call star cj customer care they said u got your refund within seven day, after 3 month im noto get my refund im call many time but they says sir soon u got your refud, but they only make me fool sir plz help me to get my money back...
Complaint comments Read comments Complaint category Mobile Handsets

Star Cj - Fraud people

User
 Sarah Ramesh on Aug 18, 2015
Hi, I have purchased prestige Induction cook top with kadai, sauce pan they have given me 1 year warranty, fraud people they are that induction cook top stopped working in 1 month and the kadai set they have given is also so cheep in quality, people please be very very careful while purchasing such product from STAR CJ...
Complaint comments Read comments [1] Complaint category Utility Services

Star Cj Alive - Fraud company and cheaters gang operating d company including d owner who is cheater no.1

User
 tanuj17 on Aug 13, 2015
I placed order for sangini diamond jewellery but when i received it was damaged ..when asked to give refund they said they will not but while placing order they assured they will refund of d product is damaged...one of d most disgusting people i hav been thru...iska owner nd employees ek number ke kamine suwar hai...itne joote maarne waale hai in haramzaado ki agli baar aisa fraud kisi ke saath na kar paaye...i request all of u take sum legal action nd pull d company in court...nd make his owner behind bars...cheater no .1...suwar...
Complaint comments Read comments Complaint category Jewelry & Watches

Star Cj - Non Refundable

User
 Harsh Goenka on Aug 10, 2015
I bought shoes from star cj...! At the time of placing order they said that they will exchange the product if there is any issue...! They didn't told that they will not refund...! Now the size of shoes which I want are not available with them...! I said them to refund the money...! But they r not giving me the refund.., .! At the tym of order & on the show they say very big big things ...! But in reality they r fake...! Don't buy a single product from shop cj...! It's all fake n they will fool u...! N they r not giving anything for less..., ! They will sae it's best deal...! iss se sasta aur kahi...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Starcj - Complaint -the body care diamond facial kit” on 17-Jul-15 Order no. -20150717056389

User
 Singh Archana on Aug 8, 2015
Dear Team, This is Archana Singh, I have booked “the body care diamond facial kit” on 17-Jul-15 Order no. -20150717056389 in starcj website. As per the add which was reflecting in starcj web site (attached snap shot for your ref) along with the kit they have offered few staff free (1 body care eyeliner, 1 body care scrub, 4 body care lipstick, 4 Body care nail polish, 1 face massager machine) with reference of the same I have booked one 1 kit. But when i have received the product there were all the product as per the add except massager machine for the same I have logged the complaint with...
Complaint comments Read comments Complaint category Cosmetics

Star Cj - Non refundable

User
 vishal kondekar on Aug 6, 2015
Madarchod jhatu log Fck uh starcj...Chutiya company they sell the product but if coustmer is not satisfied with the product they say " its non refundable" but at the time placing the order they wont inform you about that which is so fckin annoying...Plzzzzz do not buy any product from this fckin company...Fck you starcj madarchod hai ye log...
Complaint comments Read comments Complaint category Hair and Beauty Salons

Star Cj / Damul International - Magic mop not spinning

User
 jaijogi on Jul 29, 2015
sir,
i have purchased magic mop in dec 14. my order no was 20141212053032. now mop is not spinning. i have called all the given

contacts. first of all this is very strange that there is no service center in agra. furtherly customer care replies this mop is not

repairable. they advised me to buy new MAGIC MOP STIC. which is so costly about 800 rupees. furthere more the prosedure is so

torchorable, that is i have to signed a cheque which will send to company and after clearence of cheque they give me a stick.

this is accountable...
Complaint comments Read comments Complaint category Utility Services

Star Cj - Not refund money against broken material supply by starcj

User
 Chandrina on Jul 29, 2015
I had purchase Jewellery item having work order-20150409051796 on dated-09 April 2015 from star cj through online.and we found that material was damage. So, i returned this material after 15 days to star cj via courier. from april month to till date, we are frequently chasing from star cj about refund case to us but there is no healthy response from them.Now i haven't any more option to chase/request for money. Invoice no-AS001303 Invoice date-09/04/2015 Docket no-353822720144 Order no-20150409051796. More thing mention in the attach file. Thanks, Reena 9097115257...
Complaint comments Read comments Complaint category Online Shopping

Star Cj - Wrong product with lesser cost delivered

User
 Latha Mani on Jul 27, 2015
I had purchased an instant whitening cream of vlcc from shop cj for rs. 999 which was as per their show on television. I placed the order online and paid 999 including the star cj points that i had. But when i received the product it was slightly different and the bill amount was rs. 649. I immediately call up shop cj and they asked me to send a scanned copay of the invoice to their response team which i did on 11th july. Unfortunately there was no response from their end. I sent them a reminder mail once again on 16th july. Again no response. I then call up and spoke to one ms. Kushboo who was...
Complaint comments Read comments Complaint category Online Shopping

Star Cj Alive - Tablet screen not working

User
 raj singhr on Jul 25, 2015
I have bought a tablet from star cj alive. But it's touch screen is not working. I have lost it's bill. So i requested for the duplicate bill. Every time i call customer care they say your complaint has been registered we will send you the bill through 1 - 2 working days. What kind of thing is that. For sending a mail they need 1 - 2 working days. More ever i have called 3 - 4 times every time same thing they say your complaint has been registered but since i have not received any bill in my mail. I have asked the company address they refused to give me the address. I thought it is fraud...
Complaint comments Read comments Complaint category Mobile Handsets

Star Cj - Money not redunded after product Picked up

User
 sejalsingh on Jul 23, 2015
HI, I have shoped from STAR CJ, where i made online paymnet using my ICICI bank Credit Card, Homemate laundary hanger and when i opened the product it was damange. I rasied complained on 23rd June 2015. since then kept calling them hell lot of time and they did not responded in proper maner. As per rules and policies product should be picked up wiht in 5 to 7 days but i was picked up after my lots of call, it got picked up on 14th July 2015.AWB NO 22471455125057 by express bees courier product ID 150629/143378 Since then i kept calling for refund and they informed me it will done in 5 days....
Complaint comments Read comments Complaint category Appliances

Star Cj - DOA certificate for order number -20150711054306

User
 SU3627 on Jul 23, 2015
Hello, DOA certificate already issued…Please provide replacement on top priority. Too much delay why need to give reminder ?????? Not good system …I don’t want go next step Deatails - Ordered -20150711054306 ( Iball slide Q45 ( 1+8Gb) tablet from Star Cj. I have received you order as per schedule, but during operation it is noticed that USB OTG function not working /supporting . I have shown same tablet in Iball service center. They told me tablet having mother board problem & asked me to retun back . Servie center packed & sealed same pc& issued me DOA certificate . which...
Complaint comments Read comments Complaint category Computers & Accessories

Star Cj - Not win led tv

User
 Kaustubh dubey on Jul 18, 2015
Mii tablet ka order cancel kr dunga aur cash bhi kr dunga mene 8 logo ka buk karay aager mera beni fit nii hua to mai sbka cancel kara dunga..reply 1 ghnte me kriye nii to dubaara kabhi buk nii karuga aur apne jankari me kisi ko karne bhi nii dunga...17/07/2015 ko raat ke 8:30 baje buk kiya tha warning.. mob...9919605987...
Complaint comments Read comments Complaint category Laptops / Notebooks

Star Cj - transaction failed, but amount not refunded

User
 seraphim on Jul 17, 2015
On 23rd May2015, i had done a transaction which failed at my end but the amount got debited. so i raised a complaint with my bank. They have replied that the transaction got successful after two days and the money is with merchant.
Kindly look into this and refund the amount....
Complaint comments Read comments Complaint category Online Shopping

Star Cj - shop cj fake offer

User
 alokkumarsoftwareguru@gmail.com on Jul 15, 2015
Shopcj xolo one 16 GB sale kar RHA hai jiska price 5999 par dusri website pe same mobile 5126 me available hai Jo ki shopcj se kam hai shopcj offer kar RHA hai ki is se sasta mila to hum ye handset apko free denge par call karne par shopcj customer care executive ne MNA kar diya ki ye offer nhi hai but shopcj ke channel pe ye offer bar bar flash ho RHA hai on live show that I tell u don't purchase this mobile ye fake offer kar rahe hai...
Complaint comments Read comments Complaint category Mobile Handsets

Star Cj - company not return my mobile given for repairing

User
 joshipinku65 on Jul 9, 2015
Sir my problem is yet not solved.Please help me...
My order no. Of mobile- 20140624052236.

I bought a phone on 25/6/2014 and after using one month it got damaged and i have sent it to company's(Star cj) service centre by courier and it is yet not delivered. I tried to contact company from last 8 months but not any responce given from company.If i call in customer care of company then says we not give you your mobile and they abusing. I called call centre many times but no action is taken against my request. I am sending you an attachment of bill from which i bought mobile
Complaint comments Read comments [1] Complaint category Mobile Handsets

Star Cj - Complent Agenst order no 20150619053289

User
 yogeshnawar on Jul 4, 2015
Dear Team Shop CJ I order Lotto Combo footwear (Size 10)in that you provide 3no of shoes 1no of slipper and 1 no of floater (Kitos). Expecting all 10 no size footwear are in same size (and it is different in size that you should be mention in advertisement or while order). But only brown color shoe (Kindly see in attachment ) and slipper is perfect 10 no size rest all footwear are smaller (Though it is a 10 no ). very next morning I request to your executive for replace with either proper 10no size or bigger size and if both are not possible please refund my money. and he also gave commitment...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Share this page with others

Recently Discussed

22 hours 16 minutes ago
Star Cj
Defective Intex Phone Supplied and not replacing
22 hours 59 minutes ago
Star Cj
Product is not matching Stello
1 days ago
Star Cj
Cheating and no response for exchange
8 days ago
Star Cj
Fraud people
8 days ago
Star Cj Alive
false claims on free gift