STAR CJ Customer Care

STAR CJ Customer Care

STAR CJ Network India Pvt. Ltd.

6th Floor, STAR CJ Plaza (Near Apsara Theatre), Dr. D. B. Marg, Grant Road (E)
Mumbai City District
India - 400007

Customer Care Phone Numbers and Contacts

Phone:+91 22 4128 6000
+91 124 430 6000
Mobile:+91 22 4321 7000
+91 22 3307 3307
To place an order for your chosen product, please visit or call up the Call Centre on +91 124 303 5100 / +91 22 3355 5533.

Other phone numbers reported by the users:
+91 22 4321 7000
+91 22 4441 8000
+91 22 4407 4407
Satisfactory Rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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STAR CJ Complaints & Reviews

Star Cj / Damul International - Magic mop not spinning

 jaijogi on Jul 29, 2015
i have purchased magic mop in dec 14. my order no was 20141212053032. now mop is not spinning. i have called all the given

contacts. first of all this is very strange that there is no service center in agra. furtherly customer care replies this mop is not

repairable. they advised me to buy new MAGIC MOP STIC. which is so costly about 800 rupees. furthere more the prosedure is so

torchorable, that is i have to signed a cheque which will send to company and after clearence of cheque they give me a stick.

this is accountable...
Complaint comments Read comments Complaint category Utility Services

Star Cj - Not refund money against broken material supply by starcj

 Chandrina on Jul 29, 2015
I had purchase Jewellery item having work order-20150409051796 on dated-09 April 2015 from star cj through online.and we found that material was damage. So, i returned this material after 15 days to star cj via courier. from april month to till date, we are frequently chasing from star cj about refund case to us but there is no healthy response from them.Now i haven't any more option to chase/request for money. Invoice no-AS001303 Invoice date-09/04/2015 Docket no-353822720144 Order no-20150409051796. More thing mention in the attach file. Thanks, Reena 9097115257...
Complaint comments Read comments Complaint category Online Shopping

Star Cj - Wrong product with lesser cost delivered

 Latha Mani on Jul 27, 2015
I had purchased an instant whitening cream of vlcc from shop cj for rs. 999 which was as per their show on television. I placed the order online and paid 999 including the star cj points that i had. But when i received the product it was slightly different and the bill amount was rs. 649. I immediately call up shop cj and they asked me to send a scanned copay of the invoice to their response team which i did on 11th july. Unfortunately there was no response from their end. I sent them a reminder mail once again on 16th july. Again no response. I then call up and spoke to one ms. Kushboo who was...
Complaint comments Read comments Complaint category Online Shopping

Star Cj Alive - Tablet screen not working

 raj singhr on Jul 25, 2015
I have bought a tablet from star cj alive. But it's touch screen is not working. I have lost it's bill. So i requested for the duplicate bill. Every time i call customer care they say your complaint has been registered we will send you the bill through 1 - 2 working days. What kind of thing is that. For sending a mail they need 1 - 2 working days. More ever i have called 3 - 4 times every time same thing they say your complaint has been registered but since i have not received any bill in my mail. I have asked the company address they refused to give me the address. I thought it is fraud...
Complaint comments Read comments Complaint category Mobile Handsets

Star Cj - Money not redunded after product Picked up

 sejalsingh on Jul 23, 2015
HI, I have shoped from STAR CJ, where i made online paymnet using my ICICI bank Credit Card, Homemate laundary hanger and when i opened the product it was damange. I rasied complained on 23rd June 2015. since then kept calling them hell lot of time and they did not responded in proper maner. As per rules and policies product should be picked up wiht in 5 to 7 days but i was picked up after my lots of call, it got picked up on 14th July 2015.AWB NO 22471455125057 by express bees courier product ID 150629/143378 Since then i kept calling for refund and they informed me it will done in 5 days....
Complaint comments Read comments Complaint category Appliances

Star Cj - DOA certificate for order number -20150711054306

 SU3627 on Jul 23, 2015
Hello, DOA certificate already issued…Please provide replacement on top priority. Too much delay why need to give reminder ?????? Not good system …I don’t want go next step Deatails - Ordered -20150711054306 ( Iball slide Q45 ( 1+8Gb) tablet from Star Cj. I have received you order as per schedule, but during operation it is noticed that USB OTG function not working /supporting . I have shown same tablet in Iball service center. They told me tablet having mother board problem & asked me to retun back . Servie center packed & sealed same pc& issued me DOA certificate . which...
Complaint comments Read comments Complaint category Computers & Accessories

Star Cj - Not win led tv

 Kaustubh dubey on Jul 18, 2015
Mii tablet ka order cancel kr dunga aur cash bhi kr dunga mene 8 logo ka buk karay aager mera beni fit nii hua to mai sbka cancel kara dunga..reply 1 ghnte me kriye nii to dubaara kabhi buk nii karuga aur apne jankari me kisi ko karne bhi nii dunga...17/07/2015 ko raat ke 8:30 baje buk kiya tha warning.. mob...9919605987...
Complaint comments Read comments Complaint category Laptops / Notebooks

Star Cj - transaction failed, but amount not refunded

 seraphim on Jul 17, 2015
On 23rd May2015, i had done a transaction which failed at my end but the amount got debited. so i raised a complaint with my bank. They have replied that the transaction got successful after two days and the money is with merchant.
Kindly look into this and refund the amount....
Complaint comments Read comments Complaint category Online Shopping

Star Cj - shop cj fake offer

User on Jul 15, 2015
Shopcj xolo one 16 GB sale kar RHA hai jiska price 5999 par dusri website pe same mobile 5126 me available hai Jo ki shopcj se kam hai shopcj offer kar RHA hai ki is se sasta mila to hum ye handset apko free denge par call karne par shopcj customer care executive ne MNA kar diya ki ye offer nhi hai but shopcj ke channel pe ye offer bar bar flash ho RHA hai on live show that I tell u don't purchase this mobile ye fake offer kar rahe hai...
Complaint comments Read comments Complaint category Mobile Handsets

Star Cj - company not return my mobile given for repairing

 joshipinku65 on Jul 9, 2015
Sir my problem is yet not solved.Please help me...
My order no. Of mobile- 20140624052236.

I bought a phone on 25/6/2014 and after using one month it got damaged and i have sent it to company's(Star cj) service centre by courier and it is yet not delivered. I tried to contact company from last 8 months but not any responce given from company.If i call in customer care of company then says we not give you your mobile and they abusing. I called call centre many times but no action is taken against my request. I am sending you an attachment of bill from which i bought mobile
Complaint comments Read comments Complaint category Mobile Handsets

Star Cj - Complent Agenst order no 20150619053289

 yogeshnawar on Jul 4, 2015
Dear Team Shop CJ I order Lotto Combo footwear (Size 10)in that you provide 3no of shoes 1no of slipper and 1 no of floater (Kitos). Expecting all 10 no size footwear are in same size (and it is different in size that you should be mention in advertisement or while order). But only brown color shoe (Kindly see in attachment ) and slipper is perfect 10 no size rest all footwear are smaller (Though it is a 10 no ). very next morning I request to your executive for replace with either proper 10no size or bigger size and if both are not possible please refund my money. and he also gave commitment...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Star Cj - Beware of Shopping on ShopCJ, Disgusting service and Disgusting Customer service.

 simranjit on Jul 4, 2015
I got the salona bichona set of 5 bedsheets which I had ordered(Order Number 20150605049427). I got surprised to see the product which I ordered is different from the received product and the bedsheets were of very cheap quality. I had sent an email regarding the same of 12th June 2015(Date of received). On 13th June 2015 my order was marked for returned and refund. Till date( 4th July 2015), Product is not picked up and as per custom care service refund process will starts after pickup of product. I had called the Customer serivce more than 20 times but every time I got response, Product will be...
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

Star Cj - Docket no. 387422600024

 USHA MANDLIK on Jul 3, 2015
By yr inv. No. 201506300030 we have recd. Material worth rs. 2999. 00 men 3 nos. Of shoes+sandle+chappal+tshirt&sunglass. Kindly i have placed online from tv screen. U have onscreen showed 1 blue shoe (Lotto) 2nd green colour (Sports shoe) 3rd track shoe. When i recd. Material i surprised to note that the shoes are same colour than i contacted ur representative on phone & checked the same & informed to change the colour & size also because size also wrong. 1 blue shoe (Lotto) is perfect. But today i recd. One call from yr another representative that they will not able to change the...
Complaint comments Read comments [2] Complaint category Clothing, Shoes & Accessories

Star Cj - Company not return my mobile

 joshipinku65 on Jul 3, 2015
I order mobile from star cj alive watching ad of datawind mobile and it receive within 8 days and i pay for that after that it got damaged within 15 days then i call to customer care of company then they ask me to send your mobile with courier then i send mobile with all acessories in parcel. After receiving mobile in company they told me that your mobile is repaired within 15 days and delivered to you but company fraud with me they not send me mobile. This incident happening before one year approx i called the company form till one year and also email but no response given from company.
Complaint comments Read comments Complaint category Mobile Handsets

Star Cj - Return of phone

 nehajadhav on Jul 3, 2015
My self Arwa Electricwala staying at - Ishaque seth chawl, 2/20, 90 feet road near St jude high school behind manisha hotel Andheri east mumbai - 400072 I want to return my phone of videocon price of 2999 bcoz is phone is not working properly and its hanging all the time pls i want my money back kindly except my request...
Complaint comments Read comments Complaint category Mobile Handsets

Star Cj - Not getting refund for Damaged Product even after making 20-30 calls ...

 susamab on Jul 2, 2015
I had placed an order ( 20150331053444 ) on 31-03-2015 It was delivered on 17-4-2015 after raising repeated request with startcj/shopcj. Another request was made on 18-4-2015 to return the damaged product. After making several request to shopcj it was finally picked on 19-5-2015 by GATI. Again after the return I have made several calls to shopcj for the refund . Yet I've not received anything. I've been calling them for last 3 months and everytime I get a response the the backend team will contact. yet i've not received a call atleast for a query. I did send the mail to
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Star Cj - Complete Machine not working

 Praveeen123 on Jun 29, 2015
First time shopped from shop cj and this is the last tie as well. faulty product delivered and then no proper resolution provided. customer care shared alternate number to connect but no response or call is picked on alternate number. this is worst customer servicr, Product purchased - Maharaja whiteline juicer mixer grinder contact number resolution : want the same to be replaced asap : 9212765960 alternate 9910892746...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Star Cj - Wrong product delivered and useless customer car

 Swetad08 on Jun 25, 2015
This is regarding order number 20150622041383.I had called starcj on monday morning when they were playing video for 4 gas burner Sunflame gas stove with 6 piece pococina cookware and iron for 6290/-.they delivered product delaying by 1 day when finally i recived product you delivered me prestige marvel 4 burner priced @RS 4447/-But they charged me rs 6290.When i called to complain the lady from complaint department named soni was not only rude but did not co-operate to listen that what ordered is not the same product. This is clearly not good in your part in cheating people.I want my product to...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Star Cj - wrong product delivered and still not ready to accept their fault or replace

 Elroy Afonso on Jun 23, 2015
hi all customers of star CJ i would like to inform you all that the products shown on tv and the products that are supplied to you are completely different to what u order or see. i had ordered a puma shoes which had an offer of 2 t shirt 1 shades 1 pair of flips 1 normal pair of uv shoes and a scarf which was costing around Rs 2, 999/- i was very happy to c the offer and hence i called up via the phone to book the order told while ordering my shoe size UK/11 and stated i wanted black shoes and xl t shirt it was confirmed by the person taking my order the very next day i received the order and i...
Complaint comments Read comments Complaint category Other

Star Cj - non functiong of product majic mop

 rajesh tanwar on Jun 22, 2015
Order No. 20150309057737 Customer Name: Mrs. Vinod wife of Sh. Rajesh Tanwar (09872871457) e-mail: I had puchaced a magic mob on line during the month of 03/2015 now the same is not functioning as his rod is not working....
Complaint comments Read comments [1] Complaint category Electronics & Appliances

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