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STAR CJ Customer Care

STAR CJ Network India Pvt. Ltd.

6th Floor, STAR CJ Plaza (Near Apsara Theatre), Dr. D. B. Marg, Grant Road (E)
Mumbai
Mumbai City District
Maharashtra
India - 400007

Customer Care Phone Numbers and Contacts

Phone:+91 22 4128 6000
 +91 124 430 6000
Mobile:+91 22 4321 7000
 +91 22 3307 3307
To place an order for your chosen product, please visit www.starcj.com or call up the Call Centre on +91 124 303 5100 / +91 22 3355 5533.

Other phone numbers reported by the users:
+91 22 4321 7000
+91 22 4441 8000
+91 22 4407 4407
 
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STAR CJ Complaints & Reviews

STAR CJ - Incomplete delivery

User
 Rasna Arya on Mar 29, 2015
This is regarding order no 2015-03-01-063976, its been a month i register the complaint, I have ordered two Products from which one was not delivered to me, i paid the total amount as COD. Despite continuous complaining, no action was taken against my complaint.I have even tried to speak to the senior executives, but their only reply has been that they'll call back, although they haven't made any calls to me yet. I am extremely disappointed with their irresponsible attitude for their customer and you are kindly requested to take strict action against the matter as soon as possible....
Complaint comments Read comments Complaint category Appliances

STAR CJ - Refund / complain!!Docket No 900478623

User
 vikas motwani on Mar 28, 2015
To, STAR CJ Network India Pvt. Ltd. 6th Floor, STAR CJ Plaza (Near Apsara Theatre), Dr. D. B. Marg, Grant Road (E) Mumbai Mumbai City District Maharashtra India - 400007 My order is details mention below-: Item name Slim N Lift Aire Bra Premium New Improved AID Order No 2015-02-09-052511 Docket No 900478623 Invoice Amount Rs. 1399.0 Address C 190, 3rd floore pandav, near akshardham metro station . EAST DELHI DELHI (110092). Now, I request to exchange the product because of size issue, customer care told me ok within week its done, after a week they told me We refund...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

STAR CJ - To replace damaged piece sheffield induction cooktop

User
 Dharmeetdave1265 on Mar 27, 2015
Resp.concern authority, As I recieved above mentioned SH 3003-induction cooktop Order No.20150317063057 It is not in working condition many times I have made complaint on 18605001860 as well as on 02226861235/37/39 but no follow up. It is first time on Star CJ, happenned with me so do needful as I want to gift this article.Expacting quick responce....
Complaint comments Read comments Complaint category Appliances

STAR CJ - Defective Maharaja JX 207 (Blue)

User
 Anand Swarup Saraswat on Mar 27, 2015
Dear Sir/Madam I booked an order No.20150315055933 on 15/3/2015 with Star CJ for Maharaja JX 207(Blue. When I recieved the product on 22/3/2015 at 6.40 P.M and found the product defective I immediately spoke to Deepak on date at 7.29 P.M and lodged a complaint regarding the defective product and also explained him the weak quality of the plastic body of the product. On 23/4/2015 I was asked by Star CJ to speak to Maharaja Complaint Section and the number was supplied to me and I did the needful and I was told that Engineer will inspect the product and submit report and thereafter no body visited...
Complaint comments Read comments Complaint category Electronics & Appliances

STAR CJ - Intex computer multimedia speakers not working from delivery

User
 Swapnil ubale on Mar 26, 2015
Hi, i am purchased Intex computer multimedia speakers on 18th march 2015. Getting worst quality of product speakers not working from delivery and remote quality is very poor already raised complaint on same date last 6 day continuously m taking follow up still issue not resolved please replace my product as soon as possible Mahadeo ubale 9833014208...
Complaint comments Read comments Complaint category Products & Services

STAR CJ - Incomplete delivery of order of Blanc Curtain combo.n

User
 Kavi1701 on Mar 25, 2015
Order no. 20150307055640, dated 07 March 2015. I had ordered the Blanc living room combo of 3 curtains, 5 cushion covers and blanc double bedsheet. It was delivered without the bedsheet and despite continuous complaining, no action was taken against my complaint. I have even tried to speak to the senior executives, but their only reply has been that they'll call back, although they haven't made any calls to me yet. I am extremely disappointed with their irresponsible attitude for their customer and you are kindly requested to take strict action against the matter as soon as possible....
Complaint comments Read comments Complaint category Home & Garden

STAR CJ - Magic Mop purchased on 27-Dec-14 & the sring lever out of order on 20-Mar-15

User
 Harish C.Bhardwaj on Mar 24, 2015
Dear Customer Care Officer, This is for your kind attention that I have purchased a Magic Mop vide Invoice # 201412271403 Dated 27-Dec-14. But the spring of the apparatus get free on 21-Mar-15. Kindly help me, what I have to do ? I am attaching the Invoice copy for your reference. Best Regards, HARISH BHARDWAJ House No.-2306, Housing Board Colony, Sector-4, Rewari, Haryana-123401 Tel: +91-1284-263224 (Direct) Mobile # 91 8295970204 E-mail :- harish.bhardwaj@jsai.co.in...
Complaint comments Read comments Complaint category Appliances

STAR CJ - incomplete delivery of order.

User
 shahidur Rehman on Mar 24, 2015
with reference my order no. 20150312060061 dated 13/3/2015 of item code 145590, as shown in your television add buy one and get one free. while we received only one. after multiple telephonic complaints there is still no response from your end. so please sort out this problem as soon as you can....
Complaint comments Read comments Complaint category Other

STAR CJ - Given expired coupen (VLCC coupen)

User
 AKKARTHIK on Mar 23, 2015
I Bought the GOLD Facial .For that facial.They given free coupon for complement for VLCC. I bought the product through parcel on 26th feb but the vlcc coupon has been expired on 25th feb.Unknowingly we went to Koramangal VLCC on 6th mar..They told your coupon has been expired on 25 th feb.We got very shame. Immediately 6th march I called the Star CJ customer care.They told me we will send the new coupon with in 15days. But till date I did not receive the coupon. Kindly give me the new coupon ASAP. From, karthik 7709691353 or 9611832127...
Complaint comments Read comments Complaint category Cosmetics

STAR CJ - Wrong item delivered

User
 Naps on Mar 20, 2015
Meine 30-1-2015 ko Wonderchef Da Vinci Non Stick Cookware Set book kiya tha. Order No : 20150130049476. Item Code : 145773. Tha. Jab maine ise khulkar dekha to isme princeware 50 pcs multi utility container set tha. Usi time maine starcj Customer-Care me complaint ki. To unhone 2 days me change karne ko kaha. Or maine daily call kiya. Magar abhi tak kuch nahi hua. To maine iski complain National Consumer Helpline me date 19/03/2015 ko kar di. Complaint No : 145853 he. Mera order cancel kiya jaye....
Complaint comments Read comments Complaint category Electronics & Appliances

STAR CJ - vlcc voucher

User
 arti sen on Mar 19, 2015
actully hmne ek vlcc 1day instant magic scrub order kia tha uske sath m ek vlcc voucher bhi tha website pr jo ki scrub k sath milna chahiye tha, , bt mujhe n mila box m .phr aapki traf se customer care wale bolte h aapne confirm n kia order phn krke .phr ap log paste kyo krte ho voucher prduct k sath jaisa photo m dikha rkha h waisa n mila mjhe...
Complaint comments Read comments Complaint category Cosmetics

STAR CJ - irresponsible

User
 kusumm on Mar 18, 2015
I placed an order on 10th March 2015 at 11.59AM and through my phone number 9899435709 and someone picked my call and I placed an order and I confirmed 2-3 times that you place my order and he said "yes mam" and then I asked for my order number, he replied " vo to apke registered mobile number pr ajaega". On 12th march I called for my delivery status and I had words with Alok Kumar and he said there is no order of yours. So I lodged a complaint and he ensure you will get revert with in 2 days. And then I called on 16Th March 2 times. I talk to Prashant, Anand to know my complaint status but no one...
Complaint comments Read comments Complaint category Jewelry & Watches

STAR CJ - Order Id-20150110050052,

User
 vinod burman on Mar 18, 2015
Hi Star Cj, I my self vinod Kumar, i bought 4*1 Intex speaker but i faced very frequently issue in boofer. In this one speaker socket not working, i contacted to yours customer care many times but they not given me solution. Being a customer am very disappointed with your service even i contacted to customer care for Invoice copy as per them i was going to receive invoice copy within 24 hours but this is 15 days past and yet i didn`t get copy, i asked it for warranty support. I never expect such poor response as such brand name. Hope you will take this complain on your kind notice...
Complaint comments Read comments Complaint category Computers & Accessories

STAR CJ - Return of Damaged Product

User
 Prg0027 on Mar 15, 2015
Its been 2 weeks i have been complaning against the damanged product that was delivered to me by star CJ and acording to the rule i have registered my complain withing 2 days of delivery but the customer care executive are only fooling from 2 weeks saying the complain team will call me in 2 days since 2 weeks No one is takin appropriate action against my issue whom shall i call and file a complain please tell me if star CJ can really solve my problem or no My order number is 20150302053700...
Complaint comments Read comments Complaint category Online Shopping

STAR CJ - Non-Delivery due to misbehavior of delivery boy (8568077784)

User
 Engineer Yogesh Kumar on Mar 15, 2015
Dear Team, I have ordered dress material vide order no. 20150313052077 on 13-03-2015. I have ordered on star cj for the first time. But it is my worst experience to shop from Star CJ. I received a call from 8568077784 and was asked for my availability to receive the parcel. Behavior of delivery boy was very rude with us. Delivery boy was very ill-mannered. He did not have etiquette. We were ready to make payment. But he did not deliver the parcel & took it back with him. His way of talking was very rude. You are requested to do the needful....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

STAR CJ - wrong size deliverd

User
 Swastika Biswas on Mar 14, 2015
I placed a order for Medium size kurta's(6pcs-anksh), they were too small compared to brands i were, then i asked for exchange for Larger size.but when i got the delivery yesterday, i was astonished to see that 3 pcs are Large & 3 pcs Medium.Horrible experience i faced being a first time buyer. i will suggest everyone not to go for Stat Cj. Even my name was entered wrong by the executives as Swascika. Swastika...
Complaint comments Read comments [2] Complaint category Clothing, Shoes & Accessories

STAR CJ - BAD SERVICE & RESPONSE

User
 anurag dhondiyal on Mar 14, 2015
NSA TRADEX PRIVATE LIMITED Subject: BAD SERVICES AND RESPONSE Dear Sir, I has ordered and received “ Magic Mop” vide Invoice Number: 201502061572 Dated 06/02/2015 vide order number: 201502061572. I had received the faulty product on 08/02/15 and immediately asked for replacement but again was delivered faulty product second time. I had given several call to the customer care and I had asked for the refund and several times sent reminders to Customer Care but it seems no one is listening. I would request to kindly REFUND the given amount, immediately. Abha D. D22, Unnati Apartments,...
Complaint comments Read comments Complaint category Utility Services

StarCJ - Request of Wrong And Damaged product.

User
 Prg0027 on Mar 13, 2015
Ive ordered sanjeev kapoor wonder cheif product and the person taking order gave me balarai product secondly the product is also damanged where i cant even use it. Its been 10 days now i'm complaning over the calls but everyone is on the same line saying complain department will cal you in 2 days sir. Do we look fool to you people? Its been 10 days and nobody turned up to solve my problem. On a very serious note i never had such a bad experience on online shopping like on starcj If u people are not really faking to customers kindly have the courtesy to solve over problem and stop troubling...
Complaint comments Read comments Complaint category Online Shopping

STAR CJ - damaged product

User
 tvs on Mar 12, 2015
i srikanta khanra buy a i ball andi 4.5m enigma+smart phone, that product order no 20150227052782, item code 147355/colour gold, price 6999.00 When i use the phone about half an our the problem is that phone was very hot at back battery side. When i charge the phone the same condition. Phone was very hot. so i not use the phone...
Complaint comments Read comments Complaint category Mobile Handsets

STAR CJ - wrong delivery

User
 Preeti Mahajan on Mar 11, 2015
Order No. 2015-03-03-055776 My Order Items Store Smart -Vacuum Bag AID Quantity 3 Price Rs/- 4170 we received 1 store smart vacuum bag instead of 3 and delivery boy collect payment of 3 bags amounting Rs. 4170 Kindly resolve the matter at your end as soon as possible....
Complaint comments Read comments [1] Complaint category Online Shopping

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