STAR CJ Customer Care

STAR CJ Customer Care

STAR CJ Network India Pvt. Ltd.

6th Floor, STAR CJ Plaza (Near Apsara Theatre), Dr. D. B. Marg, Grant Road (E)
Mumbai City District
India - 400007

Customer Care Phone Numbers and Contacts

+91 124 430 6000
+91 22 4128 6000
+91 22 4321 7000
+91 22 3307 3307
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Work days:
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am
To place an order for your chosen product, please visit or call up the Call Centre on +91 124 303 5100 / +91 22 3355 5533.

Other phone numbers reported by the users:
+91 22 4321 7000
+91 22 4441 8000
+91 22 4407 4407
Satisfactory Rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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STAR CJ related photos (88)

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STAR CJ Customer Care related pictures (88)

STAR CJ Complaints & Reviews

Star CJ — Refund of my product or cash back

 lalit motwani on Nov 30, 2015
I have ordered a diamond jewellary set after receiving the product i found it defective, The customer care worker had took the product back on 02/10/2015. since then it has been approx two months past but i didnt get the product delivered back, several times I have contacted customer care executives but they are not suggesting me any proper remedy to get my product back . Its my worst experience with shop cj i want my money back on my account asap please reply soon so i could proceed further with the return policy LALIT MOTWANI...
Complaint comments Read comments Complaint category Online Shopping

Star CJ — Complaint not responded since month passed

 Munira Gaibee on Nov 26, 2015
I ordered a semi stitch dress from shop cj which is not a complete product, one of its sleeves is missing and it also has no dupatta as said. I made so many complaints from the time I received the product on 30th OCT with the product code 153866 and order no is 20151023090659. Every time I made complaint I was told that I will receive a call back within 2 days but till date I did not receive any call. I ask them to replace it or refund it but none of it was responded. It is very sad to have so bad customer service and now again I made a last call on 24th NOV and asked them to refund my money but...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Star CJ — Attention shop cj: product not delivered | amount deducted from debit card

 Kunal Mankar on Oct 30, 2015
Below complaint raised with STAR CJ/SHOP CJ team both via email and call but didn't get any response from them...Please have a look.

Dear Shop Cj,

I would like to inform that, i have order a product [ Kawachi Floor Sweeper Latest None Electric Vacuum Cleaner Broom Besmirchers Dith Dustpan (Green) ] on 19-10-2015 [ VIN/STAR CJ NET/20151018200020/0 ]
amount of rs 990 but didn't get any confirmation of product order and details so i called on your customer care and confirmed and they said your money will be refunded back on your account within 24 hours...
Complaint comments Read comments Complaint category Online Shopping

Star CJ — Wrong order delivered

 shreyanet88 on Oct 28, 2015
I ordered a product Nutriglow facial kit and they sent a wrong product. After caliing 5-6 times I got to know that they did a wrong entry in their system. They placed a wrong order from their side and now are not ready to replace. With no fault of mine I have been given a wrong product and with repeated requests to replace no action is being taken. This is the most ridiculous thing a company can do to its customer. The company can resell the product but it is of no use to me. It is a total loss and I have already spent so much on calling the company number, each call takes minimum 30 mins. This...
Complaint comments Read comments Complaint category Other

Star CJ — Product not received hence cancelled the order

 AMKirtikar on Oct 27, 2015
Hello, I am Abhishek (9766608198) and I had ordered Magic Mops on the 25th Oct'15. I was assured that the order will be delivered at my place within two business/working days. On the 26th Oct I receive a text message saying I will be receiving the order before 7:00 pm on 26th but it didnt get delivered. The text message also had the delivery boy's name and number. I have been trying to reach him but he didnt answer my call. Today on the 27th Oct morning I called to ask the status and complain about not receiving the product yesterday but I was fine since on the first order placing call I was told...
Complaint comments Read comments Complaint category Products & Services — Laundry hanger received damaged

 rachana17 on Oct 31, 2015
I have ordered a laundry hanger from star CJ online shopping. The product was defective & damaged. It's been two months now no reverse pickup has been done nor my money is re-funded. My order no. 20150823-1624244 the customer care executive are not supportive at all. They say reverse pickup will be done in next four days. But nothing has been done so far...
Complaint comments Read comments Complaint category Utility Services

Star CJ — Magic Mop (Item Code: 137166001, 134328001, 134335001, 134332001)

 sunilpriyam on Oct 26, 2015
Dear Support, I have purchased a Magic Mop against the following details: Order No: 20140420049856 dated 21/04/2014 Docket Number: 127822923942 Invoice No: 201404210252 Item Code: 137166001, 134328001, 134335001, 134332001 each 1 qty. Initially, for around 2 months I was very happy and satisfied with the product. But all of sudden we realize that the junction point cap which connect the handle with the mop is broken and so it was not rotating any more. I talked to customer support and they provided me a new one. But unfortunately, this cap also broke within a month. We gave a positive...
Complaint comments Read comments Complaint category Utility Services

Star CJ — Wrong product delivered and still not replaced

 shreyanet88 on Oct 25, 2015
Hi, I had ordered Nutrigold Facial Kit from Starcj on 10/10/2015. But they delivered a hair color kit. Have called them 4-5 times and have wait for more than 30-40 mins each time, trying to explain people at each level and making them understand that they delivered wrong product, and till date there has been no response from there side. They say that they registered a complaint and will call back in 2 days but have never returned a call till date. Kindly register my complaint and help for the replacement. order no-20151010080798 Regards, Saroj Khandelwal...
Complaint comments Read comments Complaint category Other

Star CJ — STAR CJ big cheats-----------Sunflame gas burner offer

 lishki on Oct 19, 2015
I Kanchan Koul had purchased a Sunflame 4 burner gas from STAR CJ with Order No: 20151015074753 which was dispatched through: CJKX(SF) with Docket No: 901160092 and Online Tracking : 0124-4576677/88 was provided. Following Items should have been received a) A gas burner unit b) A manual juicer, c) Cook and 3 piece serve set d) 500 Worth gift wouchers e) 3 piece tool kit f) A tiffin set But I did not receive Juicer unit and gift coupon were also for 400 only…. I had informed about same to their STAR CJ customer care team on same day I received it ie 16th of October 2015……till date...
Complaint comments Read comments Complaint category Appliances

Star CJ — Smart stereoscopic repair yen machine

 opad on Oct 12, 2015
After receipt of the order, , the product is not working. When complaint, asked the product to pack properly and keep for return. But the star CJ official rang up and asked to contact the service provider and gave the telephone no. But the service phone no. There is no response for fifteen days.Again I complaint, STAR SJ official said they try conference call and give. But it is not materialised as informed. Hence request for replace.
Till now not receiving proper response from Star CJ.
Order No.20150909072647 DATED 9/9/15.
Complaint comments Read comments Complaint category Cosmetics

StarCJ — Defective item received

 anilshop on Oct 11, 2015
By mistake i bought folding chair on 16 sept 2015 . i received it defective so i complained on same day.after 10-12 phones on 11 oct customercare said your complaint could be solved only within 2 days so they can't do anything .STARCJ ME CALL KARNE KE LIYE DHANYAWAD AAP KA DIN SHUBH RAHE. so the worst company starcj. Never purchase things from star cj...
Complaint comments Read comments Complaint category Furniture

StarCJ — Wrong order place to my resi.

 kedar m paranjape on Oct 9, 2015
Dear sir / madam, I ( mr. Kedar paranjape ) am order both side pan with red color. Rs.1999. As shown in t.v. add with 3 gifts. . I hv place the order 18 to 20 sep.15. Approx. I hv received wrong order on 22 sep.15. Paid full amount. That same day i hv complent regarding wrong order place to resi. Still i complent 4 to 5 time, but i hv no exchange from ur company. So i request you to ple exchange my original order both side pan. Thanking you Yours faithfulley Kedar paranjape 9767733811 / 9860040510...
Complaint comments Read comments Complaint category Appliances

Star Cj Alive — Not replece my product

 XDheeraj on Oct 2, 2015
Maine star cj se iboll ka 2gb ram wala mobile phone Rs.6999 ka kharida tha lekin mujhe vlcc ka Rs.1399 ka paiking ke ander mila pack ke bahar sahi ditels tha .Mujhe company me compalain kiy 29 din ho gay leki mujhe mera saman badal kar nahi mila Name.dheeraj Mob .9695082882...
Complaint comments Read comments Complaint category Mobile Handsets

Star CJ — Ideal home ladies shaver-very cheap online channel

 Renu Shokeen on Sep 30, 2015
Hello I had ordered ideal home ladies shaver. but I don't like it means it does not work properly on some areas. I had called in customer care but na unhe baat karne ki tamiz h they said aap ideal home ke service centre mein call kijiye.but why should I call them order maine star cj ke through place kiya h. na baat karne ke manners h jab order place karo to beggers ban jate h or paise wapas mango to akad dikhate h product wapas lene se hi mana kar dete h..I m sorry to say but please close this pathetic channel. and I want my money back....
Complaint comments Read comments Complaint category Cosmetics

Star CJ — VLCC Product and service

 ajazpasha2015 on Sep 29, 2015
I have ordered vlcc product from star cj . My docket no. 123122884260. order number = 20150217045998 and Invoice number =201502170668 after I recieved
the product delivery I found the massager was not working and requested them to replaqce, i interacted with Ms bhavana #01244011369, 01125253885 and 08222992011, after several complaints they failed to replace the product till now I am waiting for them to call and replace the product, star CJ once they promote the product they wont do proper support to the customer. and about the gift coupon worth 5000/- I went directly to avail the service...
Complaint comments Read comments Complaint category Health & Beauty

Star CJ — Money not refunded ..its been more than 20 days now

 Likecoc on Sep 23, 2015
It's been a month I returned a product to starcj (they sent me wrong product) ... And after almost evry alternate day call they r unable to refund money !! Fake products+fake policies+ and money eaters = starcj Can anyone tell me whr can I lodge complaint against them so to get my 5889/- rs back....
Complaint comments Read comments [1] Complaint category Online Shopping

Star CJ — Wrong product delivered and no returns so far

 saurabh asthana on Sep 22, 2015
I bought a Foldable Spin Mop from Star CJ but they delivered wrong product which is a very cheap version of mop. After calling customer care and submitting written complaint it has been 17 days and no action has been taken. I called-up their customer care minimum 10 times for this but the only thing they do is to apologies only and say that I will receive call from their complain department but no luck. I again called to follow-up with them and asked to transfer the call to their complaint department but they always dropped the call and never picked-up. This has been my worst experience with...
Complaint comments Read comments Complaint category Utility Services

Star Cj Alive — Swipe 3g calling tablet (7") MTV SLASH (ROI)

 1mani on Sep 21, 2015
I have purchased a mobile (Item code:-149176) from your firm STAR CJ alive of Amount Rs:-4, 999 on date 29/4/2015 with order number:-20150428052011 Docket No is: - 726187896 but at the time of receiving i have found fault in it so i returned this product on 26/5/2015 through Ecom Express Private Limited with Refer No 500507337 but still I have got no response of refunding amount of Rs:-4, 999. I have made too many phone calls to your firm for last 4 months and for which i have paid a lot of mobile bill for this but still i have not got any positive response about my amount which made a lot of harrashment...
Complaint comments Read comments Complaint category Mobile Handsets

Star CJ — Juicer mixer grinder

 khushbu0918 on Sep 21, 2015
I have purchased Juicer mixer grinder from Star Cj. As soon as I started it for the first time, the plastic of the product started burning. I have already called them on the customer care number thrice and they gave me a complaint number(201505066292) saying they will contact me back and replace my product or give us any kind of service possible. They haven't called me yet and when I call them, they keep on saying they will call me. What should I do? I have wasted my Rs. 3000 for this. Please help me with this....
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Star CJ — Gift items not delivered along with product

 Usman Khan Kittur on Sep 12, 2015
Order no : 20150826059505 dat : 26.08.2015 the TV ad showed microwen and gift items as : travel bag, slicer, dinner set, tiffin box, 8pcs kitchen set. the order was delivered on 28.08 along with a dinner set only. i called and placed a complaint then they delivered other gifts except slicer. when i called to complain on this, i get to hear different things - once says there was no slicer shown on the TV, one days we have delivered the slicer, when i asked to check and come back to me, one person with loads of ego and attitude called and spoke to me in a rude manner, as though i would lie for...
Complaint comments Read comments Complaint category Appliances

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