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STAR CJ Customer Care

STAR CJ Network India Pvt. Ltd.

6th Floor, STAR CJ Plaza (Near Apsara Theatre), Dr. D. B. Marg, Grant Road (E)
Mumbai
Mumbai City District
Maharashtra
India - 400007

Customer Care Phone Numbers and Contacts

Phone:+91 22 4128 6000
 +91 124 430 6000
Mobile:+91 22 4321 7000
 +91 22 3307 3307
To place an order for your chosen product, please visit www.starcj.com or call up the Call Centre on +91 124 303 5100 / +91 22 3355 5533.

Other phone numbers reported by the users:
+91 22 4321 7000
+91 22 4441 8000
+91 22 4407 4407
 
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STAR CJ Complaints & Reviews

STAR CJ - replacement

User
 mveronic on Nov 26, 2014
i placed an orded for6 kurtis of a particular six out of which 3 kurtis were of a different size i have been trying to get a replacement from almost one n a half month but still havent got my product back. This company is a fraud company and does not return the products but they know to publish the products and the irony is the tag line of the company which says "Good shopping India" which is total crap because they dont know the meaning of good shopping or good customer service. Even the TLs or Supervisors of the company are useless and fit for nothing and do not help the customer. The company...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

STAR CJ - Product is faulty

User
 sareen34 on Nov 25, 2014
My parents have bought spin massager from Star CJ.Customer Care person didnt know what ans they have give customer and again they repeat say same ans. They launch the compliant an dmisguide the consumer. My order number is -20141103065101 Product -Spin massager. In this product no attachment is working properly and we have raised this issue.But there is not proper response to customer. After sale service is not conducted properly.they are not responsible if any fault in product after their sale, giving guarantee for exchange and cash back if any problem at the time of ordering product but...
Complaint comments Read comments Complaint category Online Shopping

STAR CJ - for cash back guarantee

User
 jaagu on Nov 25, 2014
there is not proper response to customer. after sale service is not conduted properly.they are not resposible if any fault in product after their sale, giving guarantee for exchange and cash back if any problem at the time of ordering product but after ordered they are not responsible for wat they had said.misleading advertise shown for product and also mislead the customer. even they are not registered clients complaints....
Complaint comments Read comments Complaint category Home & Garden

STAR CJ - Product of bad quality and not refunding the amount

User
 Adeep Shrivastava on Nov 21, 2014
I had puchased a bedsheet set worth Rs. 2000 and made multiple attempts for refund since it is of very bad quality like handkerchiefs. Now i want my refund. They are cheaters and i will not purchase any products from starcj and will suggest otherothers not to buy from starcj. Its's very disappointing....
Complaint comments Read comments Complaint category Other

STAR CJ - Sunehari Sarees 7 nos. for Rs. 2090/-

User
 Ramashankar sharma on Nov 19, 2014
Dear Sir, <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> I have placed an order for Sunehari Sarees 7 nos. for Rs. 2090/- Order No.20141017076959 which I received on, 1st November 2014. When I have checked I found 3 Sarees were damaged. I spoke to the Customer care office over phone and he told me that we collect from your home &amp; refund your amount but still date not any one come at my home. I want my amount when he collects from my home. Thanks &amp; Regards Ramashankar Sharma Mob.: 08866778958...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

STAR CJ - Product delivered is not as per demo on TV....

User
 Prakash Gatade on Nov 16, 2014
i have purchased a 3Pcs kitchen Combo Set (Order Number : 20141113058633 Date: 13/11/2014) and when got the delivery i found that the Acutal product is different then the demoed product on. TV now i want to return this product and get refund of my money. they are using smart way of cheating customers.. on TV they show grilling of nine pieces and at actual you can't even grill 2 pieces... easy way of fooling people and getting money ......
Complaint comments Read comments Complaint category Utility Services

STAR CJ - Unsatisfactory performance of Picasso Roti Maker

User
 Kiran Sood on Nov 16, 2014
We had ordered Picasso Roti Maker about 20 days back based on the advertisement seen on the StarCj Alive.We got the delivery within 3 days which was great.But now when we started using it, the performance is not found to expectations and the way things are shown in the advertisement.We have explored all the options but not successful. After discussing with others who got this item the complaint is same i.e. not satisfied. We request that either live demonstration be given to us or the item taken back. Thanks in advance and hoping to get early response. Kiran Sood A-307, Mahindra Apartments VikasPuri,...
Complaint comments Read comments Complaint category Appliances

STAR CJ - Order not received

User
 Poonamcsc on Nov 16, 2014
Hi I ordered a microwave at the end of October but, still did not receive it. My order number is: 20141025076913, tracking number: 0124-4576677 and docket number: 900364335. When I track my order, it always says shipped. So, can I have update On my order please. Thanks Poonam...
Complaint comments Read comments [2] Complaint category Appliances

STAR CJ - order no.20141022078877 added gifts not received

User
 Dilip Darji on Nov 10, 2014
I had ordered one smartab Android tablet 7 on 26/10/2014 this product show in star cj live 2 on my vediocon d2h line this product show with gift articles extra 1 keyboard with 1cover 2 speaker's and 1 tuch pen. I have received only smartab Android tablet and I complain on 30/10/2014 but above gifts article not received till date it is more than 10 day. So please do the needful. Thanks Dilip Darji...
Complaint comments Read comments [1] Complaint category Other

STAR CJ - Deffective sarry received against order No replacement even after 15 days

User
 SUGORA on Nov 10, 2014
Dear Sir, I have placed an order for Sunheri sarees 7 nos. for Rs.2090/- Order No.20141025066503 which I received on, 28th October 2014 around 7.30 Pm. vide Invoice No. 2014102507160 When I checked it today I found one saree is damaged. I spoke to Mr.Nilesh over phone and he told me that some body will call after 48 hours and I will get the replacement. so for replacement has not arrived. Please arrange for the right replacement of the saree at the earliest. witth regards H.S.Govardhana Rao Ph: 09880770784 No.167, Pranavatmika, 8th cross, 2nd main Kumaraswamy...
Complaint comments Read comments [2] Complaint category Clothing, Shoes & Accessories

STAR CJ - Delivery & Response

User
 Aimy22 on Nov 8, 2014
Dear Sir, I had booked an Order on11/10/2014 Electrolux Microwave as order no. 20141011064561. The same has been dispatched by you on 12/10/2014. Docket No. 900343812. But till date I had not received the Product. I have been calling the No. given by your executives a numerous of time but no response. Even your executives makes conference call with dispatch team & they also assured me that I will get the product next day 100% I had also mailed them 4 Times. But till date not received any reply. Even their Executives are misbehaving with my family members....
Complaint comments Read comments [1] Complaint category Electronics & Appliances

STAR CJ - No Reply, False Commitment, Misbehaviour

User
 Aimy22 on Nov 8, 2014
Dear Sir, I had booked an Order on11/10/2014 Electrolux Microwave as order no. given above. The same has been dispatched by you on 12/10/2014. Docket No. 900343812. But till date I had not received the Product. I have been calling the No. given by your executives a numerous of time but no response. Even your executives makes conference call with dispatch team & they also assured me that I will get the product next day 100% But everything in vain. I had to give this product as Diwali Gift to my Sister. I feels, Like I had ordered Amrit to Lord. So that I can live forever. Is...
Complaint comments Read comments Complaint category Electronics & Appliances

STAR CJ - A case of cheating from your customer care personal Mr. Khanaya

User
 Rajeev Nanu Kurup on Nov 7, 2014
Dear Kenny Shine, Congratulation for boarding Star CJ as CEO, sorry for putting a complaint with your company as your representatives are giving false commitments & cheating the customer . I had purchased some facial kit in the month of August 2014 with a opffer of getting a gift voucher of 4000/ Rs. which is yet to be delivered. Customer call centre is busy in misleading us with giving date by date & telling us that our head Mr Khanaya will cal us back on the dispatches. I had made complaints on 20/08/2014 /04/10/2014 & recent one with Mr. Shubam Kumar with complaint number 201408036828. I...
Complaint comments Read comments Complaint category Cosmetics

STAR CJ - REGARDING MY ORDER SUNFLAME GASSTOVE BURNER 4WING

User
 ANJU SIDHA on Nov 6, 2014
Hi, I had ordered one SunFlame Gas StoVe Burner on 21st october by the name of Mr, Avinash Sidha(Regsterd Mobile NO :-9958573524), After so many complaints on customer care:-18605001860, we recived product on 31st october but that's wrong product i.e :-ELECTROLUX MICROWAVEN OVEN 20Ltr . we immediately informed to customer care regarding the wrong product delivery... Till date we are contonuosly complaining to customer care that we want our desired product but thaey are not able to provide and not even behaving properly. So please requesting you to help us on this matter. this type of response...
Complaint comments Read comments Complaint category Appliances

STAR CJ - Defective Product Delivered and only assurances for Return/ Replacement from 2 Months

User
 vikask83 on Nov 5, 2014
________________________________________ From: Vikas Kapoor [vikaskapoor@sahpetroleums.com] Sent: Monday, September 29, 2014 11:32 PM To: StarCJ Response; info@nsatradex.com Subject: Defective Product Delivered - Order No 2014-09-19065180 Dear Manager I had ordered for the subject Item on 19 Sep 14, the same delivered to me on 29th Evening ( after 10 days), when i checked the product, i found that the product is not as per shown on site. it has manufacturing defect like, different colour thread is appearing in middle of bottom fabric, plain neck space is not given on suit fabric, length...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

STAR CJ - Receiving damaged product and unsatisfactory service from Domul Traders

User
 Lovlesh Dwivedi on Nov 5, 2014
We received a product - New PN Diamond 4 pcs Non stick Pan from Star CJ (R. Shantilal Network Private Limited) on 1st Nov 2014 which was damaged and we called up many tiimes on Star CJ customer care and Domul Traders, Mumbai office but they told me to send the damaged Pan back to Mumbai office BEARING COURIER expenses.. Why should we bear the charges and as per your customer care suggestions that if Domul Traders can get the pics of the damaged product they can take the Pan and return with the new one, the concerned person at Domul Traders Ms. Manju bluntly refused that its not in our policy...
Complaint comments Read comments Complaint category Appliances

STAR CJ - MICROWAVE RECEIVE IN NON WORKING CONDITION

User
 Munish Chotu on Nov 5, 2014
my order No. is 20141020076047. And i receive courier when i open take it home and start microwave its not in working condition and i give many complaint but no action taken. in life i first time take a online delivery and it was my very bad experience. i again request you plesae replace my order. SEEMA DEVI 9736263300, 9418306330...
Complaint comments Read comments Complaint category Electronics & Appliances

STAR CJ - non delivery of products

User
 r.k.lall on Nov 5, 2014
I placed order number900354385 ORDER NO 20141018071140 on 18th oct 2014 and got message on the same day that my order has been shiped.I am still waiting for the order to be delivered and contact of Korean courier is also busy entire day. If your company is unable to fulfil order then you should not advertisement so much and cheat people... r.k.lall 9818236767...
Complaint comments Read comments Complaint category Other

STAR CJ - Electrolux 20 Ltr ( order no 2014121075970)

User
 prashantrohit2 on Nov 5, 2014
Dear sir i had purchased online microwave on 23th oct 2014 (delivery date) and the problem is occurs from same day and your executive visit at my place on 27th oct 2014 and he told me that the microwave not working and it required replace. Please suggest from where i can replace the microwave.you are requested to please arrange the help from your side ASAP Aside: i am yet to receive the bill. Regards Ajit Kumar(customer) 08010757364/9212013907...
Complaint comments Read comments Complaint category Electronics & Appliances

STAR CJ - complaint for product delivered

User
 getrajeev02 on Nov 4, 2014
I placed order number 20141027065157 on 27th oct 2014 and got message on the same day that my order has been shiped.I am still waiting for the order to be delivered and contact of Korean courier is also busy entire day. If your company is unable to fulfil order then you should not advertisement so much and cheat people. thanking you Mrs.Akansha Saxena (9716313955)...
Complaint comments Read comments Complaint category Appliances

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