STAR CJ Logo

STAR CJ Customer Care

STAR CJ Network India Pvt. Ltd.

6th Floor, STAR CJ Plaza (Near Apsara Theatre), Dr. D. B. Marg, Grant Road (E)
Mumbai
Mumbai City District
Maharashtra
India - 400007

Customer Care Phone Numbers and Contacts

Phone:+91 22 4128 6000
 +91 124 430 6000
Mobile:+91 22 4321 7000
 +91 22 3307 3307
To place an order for your chosen product, please visit www.starcj.com or call up the Call Centre on +91 124 303 5100 / +91 22 3355 5533.

Other phone numbers reported by the users:
+91 22 4321 7000
+91 22 4441 8000
+91 22 4407 4407
 
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STAR CJ Complaints & Reviews

STAR CJ - Payment is transferred but order is cancelled

User
 chhaya kadam on May 25, 2015
I had order Magic MOP, qunatity (1) of Rs. 1799. But from my account twice the payment is made. Today I got the sms that your order has been cancelled. I did check with the bank and they too informed that amount has paid twice. Please do provide me with the necessary information.Urgently....
Complaint comments Read comments Complaint category Online Shopping

STAR CJ - FOR RETURNING MY PRODUCT AND REFUND MY MONEY

User
 Mr. Rjs on May 20, 2015
Helloo sir i am rajesh tiwari, i am regular customer of shop cj.. my order no. is 20150509047698 and registered mobile no. is 9456600630 and i ordered a dinner set from shop cj mobile app... the product which i had delivered is differ from u mentioned in the picture, there is no HANDLE in all three dongas which i had delivered .. i was filed complaint about returning my product next day of delivery date... your customer care staff are not solving my problem saying that your product could not be returned b'coz it is same product.. but i have a proof (picture) of that product which after i am seeing...
Complaint comments Read comments Complaint category Online Shopping

STAR CJ - Incorrect item of free gift with 5 Lts Borges Olive oil.

User
 Mrs Chander Wahee on May 17, 2015
Please refer invoice no 201505141038 dated 14.05.2015. Where as you are advertising 3 Pcs Casserole set as a free gift what you have dispatched along with the Olive oil 5 Lts can is a set of an ordinary plastic container. Casserole is being misquoted in your Ad. What is generally available in the market as a CASSEROLE is insulated container with a stainless steel bowl with a lid. This amounts to wrong and unethical business practice. We are not interested in this product supplied by yo with the so called gift item and as such and would like to return the same immediately. Please intimate as to how...
Complaint comments Read comments Complaint category Food

STAR CJ - FALSE COMMITMENT ON DELIVERY SINCE 9TH MAY 15

User
 meenal khanna on May 12, 2015
My order number is 20150506054188. Had been given commitment for delivery on 10th sunday, then next date given was 11th and again date given is 12th. We called at number 8882878725 which was provided to us for logistics. The lady who answered the phone today spoke very rudely without caring for the sentiments. When we called customer care and told we will like to cancel the order and will like to some senior without any hesitation person on ur call centre very supportively said that he will cancel the order immediately. Wonder what type of service you people provide and how much care is taken...
Complaint comments Read comments Complaint category Electronics & Appliances

STAR CJ - New Air Cooler worked for 8 hours and stopped due to water leakage

User
 Pushkar Nimbalkar on May 6, 2015
Brand new Water Cooler worked for 8 hours and stopped for water leakage from air delivery fins. Complaint no. MUM15D28024 on on 28-April-2015 no response. Please give urgent service as Coller is stopped which is purchased for summer season. Below are the Air cooler details :- Item code - 1471692015/Sku- 001, ITem name - Vego item + Air Cooler ATK06....
Complaint comments Read comments Complaint category Other

STAR CJ - Delievery of wrong product

User
 Mamta narayan1 on May 4, 2015
Dear Sir, I placed an order to purchased a jewellery set of Sterling which is shown on 21st April 2015 In between 11.00am to 12.00am. There is ear cuff, Bangle pair, One Mangal sutra and a ruby necklace with ear rings shown on the T V. But I received Another order in which ear cuff not there and this is not the sterling product it is Utsokt. When I contact the customer executive for exchange then he said this product will not be change. There may be some price difference of Rs.200. I will pay the extra amount if order is different. I am requesting you kindly change this product. It is useless...
Complaint comments Read comments Complaint category Jewelry & Watches

STAR CJ - product not delivered yet

User
 Ashwini P. on May 2, 2015
My order 20150428049768 was placed on 28- Apr-2015 yet not delivered to me. Why its taking delay to reach as its 5days now also there is no update frm your end as of now. Yesterday i called executives wherein i was supposed to get my order today, but no update today as well. If i am not getting my product than plz cancel the product because this is taking to much of delay frm your end. I had purchased many products where my product used to reach me within 3days but this time there is to much delay now. Worst experience...
Complaint comments Read comments Complaint category Cosmetics

STAR CJ - FAULTY PRODUCT DELIVERED 2 TIMES

User
 iamdnik@gmail.com on May 2, 2015
I ordered a slicer for Rs1999 which had a crack in it, after being replaced the next product was faulty . Since then nobody is listening to our cI orderedomplaints of replacing it again . Instead they said that technician will visit to repair it. Not even used once, we have to repair the product . order no.-20150425050840. item no.- 137397 . Phone no.- 9711276273...
Complaint comments Read comments Complaint category Appliances

STAR CJ - wrong publicity and comitment

User
 shamasuman on Apr 30, 2015
my name is shama.I was purchased cannon printer on 07-03-2015.my order no is 20150306062636590.in cannon printer your company commitment that your printer have 365 pages catrage.in your advertisement you told that 365 pages will be printed by this printer.but in your cannon printer the ink is finished after 25 pages.I was already registered this complain but you cannot solve my problem.i also complaint in canon company but they said u told wrong commitment and doing wrong publicity about the product.take action about my complaint in ten working days. otherwise I take legal action against you....
Complaint comments Read comments Complaint category Insurance

STAR CJ - 1 Quantity of product missing

User
 Stanzin Kunphel on Apr 30, 2015
I ordered 2 Quantity of " Superspun Lorie Pack of 4 Double Bedsheet" on 17th april 2014 from starcj website and made an online payment for it. On 20th april I received the package but i found only one set. I called the customer care and made and registered a complaint. They assured me they will contact me within 2 days but I never got a call or e-mail from them. Every time I call them, I get to hear the same thing. stanzin kunphel07@gmail.com...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

STAR CJ - vego atom + air cooler

User
 krishna002 on Apr 29, 2015
i had orderd vego atom + air cooler on 20th april 2015. I got my delivery at 22nd april 2015. My order number is 20150420053130. Cooler works nicely for 5-6 hours. But, after some hours it started throwing so much water outside. The quantity of water coming outside is maintained if i change the mode of cooler in slow mode. I had complain to starcj on number on 25th april 2015. My complain number is GUJ15D24020. After four days not even one person came to check the problem of cooler. I feel that you delivery service i very fast But, when it comes to solve the problems of customer your service is...
Complaint comments Read comments Complaint category Electronics & Appliances

STAR CJ - Product not mentioned as delivered

User
 dimplek on Apr 27, 2015
I ordered set of five ladies kurti from star CJ on 26 April 2015 online. I am given product not as described, cloth quality is pathetic. I made entire payment by credit card. I have proof for that and I have received different sizes of kurti's too not what i asked for. When i checked their website to get their number where i can call and place a complaint a number given as 01133555533 is given which is the customer service number for CARWALE.com BEWARE OF THESE FRAUDS AS THEY CON YOU DO NOT ORDER FROM THEM...
Complaint comments Read comments Complaint category Online Shopping

STAR CJ - CUSTOMER CARE STAFF ARE BUNCH OF MONKEYS

User
 MANOJ GORIA on Apr 27, 2015
I ORDERED A SHOES COMBO VIA ORDER NO.20150406050747, MY MOBILE NO. IS 9899629575(NEW DELHI).THAT WAS A COMBO OF 7 PRODUCTS.BUT I PHYSICALLY RECEIVED ONLY 6 PRODUCTS AND MY GOGLES(SUNGLASSES) WERE MISSING FROM THE PACKET. I REGISTERD MY COMPLAIN ON 10/04/2015, STAFF TOLD ME TO WAIT FOR 7 TO 10 DAYS. NOW TODAY IS 27/04/2015. IN BETWEEN I CALLED STARCJ SEVERAL TIMES.BUT ALL THE STAFFS ARE TRYING TO GET RID OF ME SAYING OK SIR PLS WAIT FOR ONE DAY, ONE DAY... LAST FRIDAY I TALK TO THERE SENIOR ALSO, SHE TOLD THE SAME LINE TO ME. ME, MY WIFE AND MY SISTER ARE REGULAR CUSTOMER OF STARCJ.BUT...
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

STAR CJ - doesn't read my sd card

User
 Pranjali Shukla on Apr 25, 2015
Hi my name is Pranjali Shukla and about a month ago I had brought a new IBall Andi Tiger 4 IPS phone online from your website.It worked very well for about a week or so after that it stared hanging.What's worst is that the phone is not reading my SD card.At first it said the card was damaged, i changed my card and still no difference and now its just not showing anything about my card.It has been 3 weeks to this problem.Due to some reasons I couldn't place a complaint till now.But now i need a solution to this problem.my phone is under 1 year warranty.Please tell me what to do because it's very...
Complaint comments Read comments Complaint category Mobile Handsets

STAR CJ - automatic switch off

User
 Sai Krishna Yadav Sky on Apr 25, 2015
I had purchased data wind ubislate in december 2014 but now Tablet is automatically swith off after that it was showing 90 prcent iam having the 1 year warranty what is the solution for this u can call me on 9700477701 iam from Hyderabad i am having the total evidence I will give the complaint in court with full evidence at first time u had sent me wrong delivery also ...okay......
Complaint comments Read comments [1] Complaint category Electronics & Appliances

STAR CJ - Refund of Defective cooler_Order no. 20150423056102

User
 Amit Jainn on Apr 25, 2015
Hi, Today I have received one cooler against Order no. 20150423056102 and it is found defective. I am shocked new cooler is not working properly, how is the quality check so I don't want it of any cost. Please refund my money ASAP & take back it on priority. Thanks, Amit Jainn (M) 7503085225...
Complaint comments Read comments Complaint category Credit Cards

STAR CJ - I order my mobile but its mobile network is useless it's not work perfectly

User
 golu chaudhary shab on Apr 25, 2015
Dear Sir/Mam, My Name Is Golu Chaudhary. I order Videocon V1514 Mobile. Now, Its not work perfectly Because The mobile Network are not perfectly. My Sim in another phone it work perfectly but my Sim are in videocon v1514, its network problem i say that your mobile network slot or device are screwed. So replaced it or refund ....
Complaint comments Read comments Complaint category Mobile Handsets

STAR CJ - faulty store smart vacuum bag

User
 gaurav004 on Apr 24, 2015
sir i purchased store smart vacuum bag from star CJ when i open my packet i saw some bag not working i complaint in customer care many times but not any action about this . sir i hear the good reputation and goodwill of star CJ BUT now i have no faith in star cj they not take action about this i am very furstated and fed up about this sir pls refund my amount or take action about this bad product order no ;20150403051181 mausam juneja ; 9136438071...
Complaint comments Read comments Complaint category TVs

STAR CJ - Received an empty box

User
 dhananjoy kumar jha on Apr 22, 2015
sir on 12th april 2015 i have ordered an I ball andi enigma mobile worth Rs 6799/- order no- 20150412059097 and on 17th april 2015 i have received the parcel which is empty does not comprise and mobile box, on the same day i have registered a complaint against it, on 18th april i have received a call to send us the photograph which was imidiately send through mail id khishbu13@ymail.com, after sending detail when i have contacted them they said that your mail has been received and till 20th april 2015 it will be resolve but from there on I am calling for update they always says that it is under...
Complaint comments Read comments Complaint category Mobile Handsets

STAR CJ - item exchange

User
 kumar sandy sandeep on Apr 22, 2015
It is my first and last shopping with star cj, I'm really very dissatisfied with your services firstly It takes more than 10 days for exchanging my item after that, today your delivery boy comes and reached to near my house not at my house, i am not at my home my mother is there, i requested him to reach my house and please exchange the items then he directly told me that I'm not coming today I will come tomorrow. Now I just want to exchange my items as soon as possible that's it and I'm not going to shopping again....
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

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