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STAR CJ Customer Care

STAR CJ Network India Pvt. Ltd.

6th Floor, STAR CJ Plaza (Near Apsara Theatre), Dr. D. B. Marg, Grant Road (E)
Mumbai
Mumbai City District
Maharashtra
India - 400007

Customer Care Phone Numbers and Contacts

Phone:+91 22 4128 6000
 +91 124 430 6000
Mobile:+91 22 4321 7000
 +91 22 3307 3307
To place an order for your chosen product, please visit www.starcj.com or call up the Call Centre on +91 124 303 5100 / +91 22 3355 5533.

Other phone numbers reported by the users:
+91 22 4321 7000
+91 22 4441 8000
+91 22 4407 4407
 
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STAR CJ Complaints & Reviews

STAR CJ - order not received completely

User
 pareekabhishek on Jul 22, 2014
sir, I placed an order of kriaa khwaish collection on 18july and received it on 20 july. we did not receive a mangalsutra . so i request u to look into the matter and send the mangalsutra. order no- 20140718045177 name- parul pareek item code-144582...
Complaint comments Read comments Complaint category Jewelry & Watches

STAR CJ - product not received

User
 Nikita.Naithani on Jul 22, 2014
dear concern i have placed my order for a steel dinner set with the mobile number 8968064818 on 13th'july'14 and today its 22july'14 and i have not received my product. i kept calling customer care everyday for the same and everyday they used to register my complaint but no one helped me in getting my ordered product. yesterday someone from complaint dept called me and unfortunately the call got disconnected and that female did'nt have the courtesy to call back. she also didnt tell me by when i will get my product rather she was telling me dat i have refused the courier guy to receive the...
Complaint comments Read comments Complaint category Appliances

STAR CJ - Product is not as same as you displayed

User
 Harshita Bhanawat on Jul 19, 2014
As we ordered your product on july 01, 2014 and the product is delivered by you after 3-4 days. we ordered BAJAJ GLASS TOP 3 BURNER GAS STOVE (Item code : 138595). On july14, 2014 the glass top of the burner is destroyed due to heat while cooking. i request u to please take any action of my complain. Order no. : 20140701049595...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

STAR CJ - not provide invoice

User
 kalamuddinhalder on Jul 18, 2014
Dear sir this kalamuddin halder from kokata i order one product to starcj the product is printer serial no HADT52969, they send me only product not send any invoice with product i will call to starcj 4 times for my invoice they only said i note your request sir but not send me any invoice please do something sir i request to u sir...
Complaint comments Read comments Complaint category Printers

STAR CJ - not getting delivery

User
 jdeep on Jul 16, 2014
Star cj channel they are saying that they will diliver their product accross the india anyware but they are not givingg dilivery to chandrapur, bhadrawati they are fooling peoplefor proof call to 1860 5001860 andask them for dilevery at this cities they will not provide dilevery at this cities so please look after this problem...
Complaint comments Read comments Complaint category Online Shopping

STAR CJ - very slow service

User
 ruchi99999 on Jul 15, 2014
i've reccived jewellery on date Order No. - 20140523042966 Order received - 26 May i'have raised request to refund, order pick up date Order returned - 19 June. till now (15-Jul-2014) no refund status. Very bad service . dont waste ur time or money to buy this product on this site....
Complaint comments Read comments Complaint category Jewelry & Watches

STAR CJ - issues with refund

User
 anjula88 on Jul 14, 2014
Hello, I would to raise a case against StarCj. The mode of payment was online payment. I have purchased a product under order number 2014-06-23-049357 on June 24 and cancelled it on 25th but till date they haven't returned my money. I have called and raised escalations with them multiple times however till date they haven't resolved the query. Every time when I call them to ask for status their response would be that they haven't received the product back in their warehouse. For matter of fact I never received anything and the product is with their dispatch team only. If they have issues...
Complaint comments Read comments Complaint category Appliances

STAR CJ - Symphony Storm Air Cooler 70i, Inferior product

User
 jagbirpal on Jul 12, 2014
On 27-Jun-14 I purchased a Symphony Storm 70i Air Cooler it was delivered by Pathways Marketing & Consulting Group, Khasra no.-136/2, Near Shivwala Mandir, Village - Badli, Near SBI bank, Rithala Road, Delhi-110042 franchisee of Star CJ Network India Pvt. Ltd. Gurgaon, Haryana, Pin: 123503, pH: 0124-2012-582, Invoice No: RI/08824/14-15, dated:24/Jun/2014, order No: 20140609040840, in the name of Kulwant J. Pal. My complaint is that they have delivered a product to my home which can't be used as intended. First of all the complaint was lodged on the same day of delivery (27-Jun-14) tp Star Cj...
Complaint comments Read comments Complaint category Appliances

STAR CJ - defective product

User
 dassanjib on Jul 10, 2014
have received a product item code : 135692, against your invoice no. U00000028623, dt. 25/04/2014 against order no. 20140424041696 which is diffective. The order was placed after discussing with your rep over phone, who has confirmed that 3G is available with this product. Now while using the product since one month it is observed that 3G net is not supporting and using as phone the sound is very low. In this situation am afraid that product is wrongly delivered which is not as per the requirement which was ordered. Hope you will be kind enough to return the product immediately.

Awaiting...
Complaint comments Read comments [1] Complaint category Mobile Handsets

STAR CJ - wrong products deliver

User
 Sujata Dabas Sahrawat on Jul 9, 2014
Date: 18-Jun-2014 5:02 PM Subject: Complaint regarding the replacement of the item To: <response@starcj.com> Cc: Sir I recently purchased a GRILL PAN from your company but my delivery item was not appropriate to the item for which I ordered. The details are as follows : Name: Sujata Sahrawat User ID : 201406063216 Order no : 20140615041149 I complained many times to you but there was no response. The correspondent said that i have the ordered the item that is delivered to me but according to me i had not ordered that item but instead i had ordered a "Grill Pan, A kadhai and a...
Complaint comments Read comments [1] Complaint category Online Shopping

STAR CJ - Item not working

User
 pranjaltalks@gmail.com on Jul 4, 2014
Dear Sir/Madam,

I have purchase a LCD from STARCJ Shopping site (Order No: 20140222050778) but received LCD is not in working Condition, its display is found short. Then I called Star CJ's customer care number, they took my complaint down and promised me to take the necessary action. After that there was no response from there side.

I have also make several call to there customer care but no any concrete response received from them.

I therefore, request you to kindly resolve my problem .

Waiting for your response.

Regards
Complaint comments Read comments Complaint category Electronics & Appliances

STAR CJ - purchase of Vego cooler

User
 Suchita Mandavle on Jul 4, 2014
Dear Sir/Madam, I have purchase 1 vego cooler for 2900/- on 19/6/2014. Same day i made compaint about it to star cj home shopping, about it that it is not working as you have shown in advertisement, infact it is not giving cooling like table fan also. they have given me the no. of Vego service centre, very very bad experience from vego service centre, they did not bother about it, given some instruction to operate it, as i told them tht i go thourgh your manual. againt after two days i had called them, no response, then i called up again at star cj, they conference me to the service centre,...
Complaint comments Read comments Complaint category Electronics & Appliances

STAR CJ - not received my check

User
 yogesh manik on Jul 3, 2014
I have purchased a lava iris 502 mobile from star cj so now it was not working then i gon to galary they told we cant repair it . so they Told that We r giving u a doa letter n u should submit it to star cj then they will give u refung . then i sended a mail on 11 june 2014 of doa letter to response@starcj.com then they called me n told u will get ur refund in 10 days n till now i Have not Got my refund n i called them 30 times till noW tHey r not responDiNg... Please help me if possible THank you......
Complaint comments Read comments Complaint category Electronics & Appliances

STAR CJ - Order not received on time

User
 balbir82 on Jul 2, 2014
I have ordered on 19th June and still not receiving my courier.
Calling 2-3 times and also checked online.
They said, will delivered you and after get logged in, I saw a message "not delivered due to time constraint."

They told me to talk Gati courier and they said, we registered your complain.

O God, very poor service, I have ever seen....
Complaint comments Read comments Complaint category Cosmetics

STAR CJ - Replacement not received

User
 sameerkshama on Jun 30, 2014
i had placed an order with Star CJ which included two pair of shoes. There was size issue with the Lotto Coloso make shoes. The shoes were delivered on 16/06/2014 and the same day evening i had registered my complain for an replacement. They assured me to deliver this in two/three working days. After two more follow-ups they delivered me the same size shoes. After this i have been following up with them for replacement but no proper feedback. Still waiting for my replacement....
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

STAR CJ - I got faulty videocon A54 cell phone

User
 gauri gangawane on Jun 28, 2014
I reported that got faulty pices of videocon A54 cell phone. It had a problem of wifi. The wifi connection did not work as well. I want to replace the faulty product as soon as possible. I have DOA CERTIFICATE of the product from the vendor. I send a photo of DOA CERTIFICATE....
Complaint comments Read comments Complaint category Mobile Handsets

STAR CJ - free offer with vaccum cleaner not sent

User
 Umesh Ngud on Jun 27, 2014
It is very much regretted that I placed the instavac vacuum cleaner order on 25th of June 2014 with free magic towel. But i was shocked after opening the parcel that free magic towel was missing with vacuum cleaner . Many times i had complained but they denied to send free gift.before order i phoned & confirmed over a phone regarding gift. . I feel like cheated . Kindly send me the free offer at the earliest. My order no. -20140625047320 invoice no:201406250669 docket no:545319518 umesh - 9900170870...
Complaint comments Read comments [1] Complaint category Appliances

STAR CJ - bag not received in order of canon printer

User
 upendra 12 on Jun 26, 2014
we have purchased a printer model no-MG2570 order no-20140622053151, you are offering speakers and bags along with printer but we have not received bag please do the need full. Regards sonia verma B-97 sec-1 shatabdi nagar meerut. pin code-250003 mobile no-9719201293...
Complaint comments Read comments [1] Complaint category Printers

STAR CJ - Non-working Designer Nail Art Studio

User
 ritika1956 on Jun 25, 2014
i bought nail art studio after seeing on starcj channel order no. 20140618050701 dated 19 june n received on 22 june . since 22 june i am complaining to starcj about wrong product and poor quality as WHAT WAS SHOWN ON THEIR CHANNEL ITS NOT THERE...but first they told to call televantage as its a televantage product. i called them, did whatever the steps they told but of no use and they not even giving demo starcj people saying they want a return letter from televantage then only they will return it ...so i called televantage (022-61289090) n what i found is their number is not available...
Complaint comments Read comments Complaint category Online Shopping

STAR CJ - Nothing, but problems

User
 Jayanthi Salian on Jun 25, 2014
I had purchased HCL ME Tablet connect V3 from HCl against your order no 20140406042782 dt 6/1/14 . As the same had some problem with not power on so the same was sent it to their service centre in Andheri against call no.482861 on 10/6/14. and was said that the same will be repaired within a weeks time. But from past 2-3 days have been trying their number but there is no reply as it is continuous no reply and so sent my person to check the same, But the people over there were so rude even to speak. With this attitude of a reputed company i feel cheated and now have thought not to shop with star...
Complaint comments Read comments [1] Complaint category Mobile Handsets

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