Star Cj — Defective Intex Phone Supplied and not replacing

Address:

Pune, Maharashtra

I bought a Intex Cloud 3G Candy phone from Star CJ's SHOP CJ for 2999/- which I received on 13th Aug15 under order number [protected]. I switched on this phone and it had a blank white screen. I called the customer care ([protected]) on 14th Aug15 (Rahul) to inform them about the faulty piece and this rude guy says "maybe you dont know how to use the phone". I told him i have been using phones since more than 10 years and asked for replacement and he asked me to take it to service center and denied to replace it. I called them back again on 15th (Ekta) explained the whole story again and she said it wont be replaced and to visit the service center and that 15th and 16th the service centers are closed due to holiday and to call back on 17th. On asking why I should suffer and visit the service center for a defective product you sold to me she dint have any answer and asked to visit service center the nearest one is 26 kms away from my home. When called on 17th I had to explain the whole story again to this guy named Pramod. He asked me to contact the service center and show the phone their. When I said you have sent me a defective piece and it should be replaced. He said I should visit the service center and they cant replace it. When I called their service center in Swargate, Patil Plaza, Shop no. 49 on 17th they asked me to bring it on Saturday (22nd Aug15). When I went to the service center on 22nd I was told I have to pay to get it repaired as they wont replace it as the complaint was not logged within 7 days. When I told them I have called the customer care 3 times and lodged a complaint and they never informed me about the 7 days otherwise I would have come earlier. He said you had to lodge it with us before 7 days. When I said i called you on 17th so you asked me to come on Saturday. He denied it and asked do you want to get it serviced by paying and they wont replace it. This is a FRAUD Star CJ is running by selling faulty products and not even replacing it and giving wrong/no information to customers. I want justice for this. I am a 67 year old man and they are making me run around and not helpful at all.