[Resolved] Star Cj — issues with refund | |||
Hello, I would to raise a case against StarCj. The mode of payment was online payment. I have purchased a product under order number[protected] on June 24 and cancelled it on 25th but till date they haven't returned my money. I have called and raised escalations with them multiple times however till date they haven't resolved the query. Every time when I call them to ask for status their response would be that they haven't received the product back in their warehouse. For matter of fact I never received anything and the product is with their dispatch team only. If they have issues in delivering it back to their ware house why customers are being troubled for same. I have called them multiple times and their customer care one of the worst CC available. They are not at all professional. Every time I call they would commit a call back from their escalation team however till date I haven't got any call or resolution. Regards Reena Verma Email id: [protected]@gmail.com Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
ISSUES OF EXCHANGE
Hello, I would to raise a case against SHOP CJ because i have order for carpets of 1+1 on 27/08/2017 it is almost one month order no. [protected] cod. 948/- i have call so many times for shopcj cc but no one is giving proper response Every time I call they would commit a call back from their escalation team they told in 2 days our executive will or in next 4days our courier executive will come to pickup the parcels this is the last time i m giving you complaint, if you cant able to do anything why you will do the advertisement then you will show one color and product but you will deliver the different product and color here we have to bear all such problem to make you call for multiple time i m very disappointed with your service.
If you resolved my problem that is ok or else i want my refund.
regards
Mehdia
[protected]@gmail.com
Hello, I would to raise a case against SHOP CJ because i have order for carpets of 1+1 on 27/08/2017 it is almost one month order no. [protected] cod. 948/- i have call so many times for shopcj cc but no one is giving proper response Every time I call they would commit a call back from their escalation team they told in 2 days our executive will or in next 4days our courier executive will come to pickup the parcels this is the last time i m giving you complaint, if you cant able to do anything why you will do the advertisement then you will show one color and product but you will deliver the different product and color here we have to bear all such problem to make you call for multiple time i m very disappointed with your service.
If you resolved my problem that is ok or else i want my refund.
regards
Mehdia
[protected]@gmail.com
SHOP CJ Network Customer Care's response, Oct 7, 2017
Verified Support
Hi Mehdia, we deeply regret the inconvenience caused. We have already escalated this and are working to resolve the same. Kindly allow us sometime.
SHOP CJ Network Customer Care's response, Oct 31, 2017
Verified Support
Dear Customer,
Kindly drop a mail on response@shopcj with the following bank details for refund against order no - 20170827037366:
A/C Holder Name :
Bank Name :
A/C no :
IFSC code :
Warm Regards,
Customer Service
Shop CJ Network India Pvt. Ltd.
Kindly drop a mail on response@shopcj with the following bank details for refund against order no - 20170827037366:
A/C Holder Name :
Bank Name :
A/C no :
IFSC code :
Warm Regards,
Customer Service
Shop CJ Network India Pvt. Ltd.
SHOP CJ Network Customer Care's response, Nov 4, 2017
Verified Support
Hi Mehdia, as discussed, we have credited shopcj points your account which you can redeem in your next shopping. Thanks!
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+91 12 4430 6000
+91 22 4128 6000
6th Floor, Star CJ Plaza, Doctor DB Marg, Near Apsara Cinema, Grant Road, Mumbai, Maharashtra, India - 400007
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Shop CJ India