[Resolved]  Star Cj — Money not redunded after product Picked up

Address:

Pune, Maharashtra

HI, I have shoped from STAR CJ, where i made online paymnet using my ICICI bank Credit Card, Homemate laundary hanger and when i opened the product it was damange. I rasied complained on 23rd June 2015. since then kept calling them hell lot of time and they did not responded in proper maner. As per rules and policies product should be picked up wiht in 5 to 7 days but i was picked up after my lots of call, it got picked up on 14th July 2015.AWB NO [protected] by express bees courier product ID 150629/143378 Since then i kept calling for refund and they informed me it will done in 5 days. but now since its 23rd july and they replying me that product has not been reached to warehouse and thus they cannot refund money. I have been told many times that complain department will get back to me. But no one calls back. Can you please suggest how to deal with it. Thanks sejal singh [protected]