[Resolved]  Star Cj — Money Not Refunded for product cancellation

Address:

Pune, Maharashtra

I have ordered "Wellberg 11 Pcs Stainless Steel Induction Base Cook & Serve Set" with order #[protected] worth 2375.12 Rs on 04/07/2014 and done payment online through credit card, the order was not delivered on time so I cancelled the order on 14/07/2014 customer care told me that refund will be credited in you account in 7 working days but it didn't happen. After this I have called customer care almost 21 time and raised N number of complaints but nothing is done from there side initially they say money will be credited in 7 working days. After some day they said our executive will call you in 48 hr then they reduced time to 24 hr. Its more than 2 months now, I have cancelled the order but no one called I have already spent 75/- of talk time calling and talking customer care. Still I haven't got any reply from Stra CJ, what is status of my compliant. Few days back also I called to Star CJ, as usual they don't have any updates after some discussion, I asked for complaint number which they don't have apart from my order number, again same sentence we are sorry for the trouble our executive will call you in 24 hr etc... When I asked them to connect me immediately to some senior, customer care guy hold up my call for 15 mins until I get harassed, in short they forced me to disconnect the call.