Star Cj — Refund still awaited for returned order no. [protected] & docket no.[protected]

I had purchase Jewellery item having work order-[protected] from star cj in April 2015 through online and we found that material was not in good condition & damage.
So, i returned this material to star cj via courier on 16 May 2015 but in spite of repeated calls and several complaints on mobile, but till date no refund was sent by STAR CJ. Does it really take so long time to refund a customer of a nominal amount of Rs.3299/-. We requested so many times to STAR CJ on mobile & they asked again & again that they resolve the problem within 48 hours but no response received from May 2015 till date. Now i haven't any more option to chase/request for money.
I am very disappointed with the service of STAR CJ, as I returned the product before 04 months ago & in last week I spoke with Sr. Executive Miss Akruti in this regards and she assured me that she will solve the problem within 48 hours, but no reply from her nor she picked up my phone calls.

(ORDER NO. [protected] & DOCKET NO.[protected]