[Resolved]  Star Cj — replacement

Dear Sir / Madam,

Hi, this is Pradeep Sahu from Mumbai. I'm writing this to suggest me and help me out.

I want to lodge an complaint against Star CJ a online shopping channel which shows its products in all the television now in all the homes.

I had ordered a Puma shoes with 8 other items which cost was Rs.3199, I had order on 31st Dec'2014, for which I had also received confirmation thru sms on my cell with an order no. - [protected] with docket no.[protected] which was delivered on 3rd Jan'2015, but I found the size i.e 9 No. shoes, slippers & floaters are not fitting to my legs which was delivered to me.

Then I called Star CJ customer care to change the delivered shoes, slipper & floater with a bigger one i.e 10 No. size on 3rd Jan'2015 itself, but Star CJ delivery person brought the same size i.e.9 No.with the docket no.[protected] on 7th Jan'2015.

Then again I called on 7th Jan'2015.Star CJ customer care to say that you have delivered the wrong size, not the size which I asked for, on reply to this Mr.Lokesh / Mr.Aditya and two more guys don't recall the names, they said that we have registered your service request & complaint as well and we also ensure you that we will change the product within two working days and the your problem will also be answered by our customer care persons by 2 working days, but till date I have not received any call nor my product has been replaced by Star CJ.

I request you to help me out for making further procedures for lodging complaint against Star CJ & now I want my money back as well and also the compensation against the harassment from these guys till date.


Thanks & Regards,
Pradeep Sahu.
+91-[protected] / [protected]

Hi Sam,

We regret that your experience was not up to your expectations. We are eager for a chance to serve you better in future.


Regards,
Shop CJ India